「D003-5 Customer Support Engineer- Bonder (Taichung)」的相似工作

★我們的每日工作日常: 1.世界No.1自動化搬送設備系統的維護，包括異常排除及保養維護。致力於企業自動化發展與產線穩定運作。在相關安全措施周全準備好的前提，於4米~8米高空作業。 2.重視團隊合作與時程掌控。確實管理各下包商作業與日程，偕同排除異常與日常維護，確保系統穩定運作。 3.與客戶及原廠端保持雙向溝通、協調，以專業服務客戶的諮詢。 ★工作目標: 我們負責維護半導體工廠以及液晶廠內的自動化搬送系統，使其不間斷地生產與運作。 不僅是維持客戶對我們的高度信任，我們計畫3-5年內，提升我們的專業、建立更優質的售後服務團隊。 透過你加入我們團隊，持續精進技能並確實地管理好相關下包商，我們方能提高客戶對我們的信任與滿意度。 ※四勤三休，需輪班，原則上3個月日夜班輪替一次。另設有輪班津貼。 ※工作待遇依個人經歷及專長等條件核定，如相關經歷豐富可議更優渥薪資。歡迎熱愛學習、喜歡挑戰高科技產業的夥伴加入，這裡將會是你最棒的舞臺!

Introduction: • We are looking for talented candidate who is experienced in working with people from multi-discipline engineering sector to deal with product issue that take place during a full product life cycle. • You will become team member of DSC product engineering team, your responsibility is to demonstrate your engineering knowledge to interpret request into task package and cowork with design engineers to come up with plans to resolve any requirements for product sustaining. • You will be working in an international working environment. We expect the candidate is fluent in English, with mature communication and teamwork skill for better efficiency. • This position will have a chance to take over the role as team lead of product engineering depends on his/she's leadership. Mission: • You will be cooperating with engineering team to perform trouble shooting, technical support and process improvements to secure production output and product quality as 1st line representative. • Demonstrate your leadership and expertise to define and distribute working package with efficient communication skill. Come up with delivery schedule of solutions by cooperate with design engineers for issues and request escalated by any production activity. • You'll be the representative for engineering team to join the meeting with external stakeholders to clarify, summarize the request and interpret into preliminary action plan for design engineer. • You will be involved in CIP, NPI, PCN project for delivering new solutions and feature. Take the responsibility to draft and publish technical document to relevant stakeholders. • Strong mindset and experience of risk assessment, cost evaluation and cross function cooperation. Minimum qualification: • Possess strong sense of PLM (Product life cycle management) with knowledge of ERP - Enterprise resource planning PDM - Product Data Management DIR - Document information record PCN - Product change notification ECR - Engineering change request • Good concept of the construction of technical document for PCN and instruction of installation. • Experience of being involved in a product manufacturing cycle. Familiar with way of work of procurement and production control. • Expertise in Microsoft office or relevant application for managing project or working package. • Fluent in English listening, speaking and writing. • More than 3 years working experience.

This role includes hands-on testing, coordination with internal stakeholders, and ensuring measurement processes are reliable and well-documented. ________________________________________________________________________________ Main Responsibilities and Tasks 1. Test Planning and Execution • Plan, set up, and perform measurements and tests to evaluate functionality and performance. • Analyze data, draw conclusions, and write structured test reports. • Define suitable testing strategies based on product requirements. • Choose appropriate test methods, tools, or external partners if needed. 2. Communication and Consultation • Provide advice to internal departments (engineering, production, product management) on how to measure product requirements. • Discuss test results with requesters and stakeholders. • Clarify testing needs and document consultation results, even when no measurement is required. • Documentation (Provide transparent reporting to stakeholders, i.e. Module Experts and System Architects) 3. Test Equipment Management • Monitor the calibration status of test equipment used for customer- or authority-relevant measurements. • Future, after on-the-job training and first successfully completed testing tasks: create and maintain short usage guides or quick-start manuals. • Track location of measurement devices using a centralized system (e.g., wiki-based inventory).

Summary: The position is accountable for the implementation strategies for growing profitable sales in assigned markets and customers in line with corporate goals. The job requires to work from SUSS office in Hsinchu with frequent trips to customers. Day-to-day support to a particular sales account as primary point of contact between customer and SUSS is expected to guarantee excellent relationship to customer. Good communication with SUSS counterparts and customers is essential for reaching the objectives of this job successfully. Tasks: - Maintain good communication and contact to customer in Taiwan - Formulate, communicate, implement and evaluate strategies and tactical sales plans to win orders - Continually learning new products and processes; will be required to attend training events throughout the year and will be expected to participate in self-paced tutorial learning when appropriate - Attending and participating in sales meetings, product seminars and trade shows - Being well informed about current industry trends and being able to talk intelligently about the semiconductor industry as a whole with an emphasis on semiconductor equipment - Maintaining accounts receivables in compliance with objectives (i.e. follow up with open payments) - Preparing written presentations, reports and price quotations - Contract/tool negotiations

半導體設備機台安裝、維修、保養， 可接受輪班：日班/小夜/大夜 具半導體設備維修經驗者佳。 公司參考網頁: www.evgroup.com

1.設備機台維修操作、保養、清潔及異常狀況處理 2.每日工作現場巡檢、6S3U改善及相關系統訓練 3.桶裝化學品更換作業 4.化學品用量統計及整理 5.桶裝化學品每日數量清點紀錄 6.系統維護管理 7.物料庫存管理 8.產品驗收 9.化學品取樣 10.應對緊急狀況支援服務 11.廠內溝通協調與合作 12.負責文件資料整理及彙整 13.協助FSE完成裝機項目 14.其他指派項目

1. >2 years and above in fab environment. With experience in Defect Inspection or Metrology setup is preferrable. 2. Experience or knowledge for the applications below is a must. - AOI and metrology - Mid/Backend advance packaging process - Inspection and metrology recipe fine tuning 3. English read/speak/writing capability is necessary. 4. HW trouble shooting experience.

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects. *Please visit and apply on our career website: https://kla.wd1.myworkdayjobs.com/zh-TW/Taiwan/job/Hsinchu-Taiwan/Customer-Service-Engineer-Hsinchu_2102329

1. Performing system installation, prevent maintenance, troubleshooting, training. 2. First line of customer contact window. Build positive relationship with customers and increase customer satisfaction. 3. Working with various support team to Implement support plan for customer. 4. Device testing issue debugging. 5. Solving complex technical problems by remote/on-site analyzing data and creating pro-active action plan. 6. Service contract implementation, ensure customer’s fulfillment based on contract T&C. 7. Seeking business opportunities/threats in daily operation with customer. 8. The primary service areas will be in Hsinchu and Taichung.

*需具備一年以上無塵室工作經驗 【工作內容】 : 1. 半導體機台定位組立 2. 設備點檢表單填寫、環境檢查 3. 工具清點及整理 4. 主管交辦事項 【職務需求】 : 1. 須嚴格遵守相關作業規定 2. 須能配合國內出差，可國外出差尤佳。 3. 有額外出差津貼，可接受輪班者有提供夜勤津貼。 4. 另會依工作安排支援其他部門 5. 具設備安裝經驗尤佳 ✨這份職缺專為熱愛挑戰，並希望投身於半導體產業擔任工程師的您而設計！ 無論您是希望取得專業技能的新秀，還是對技術領域充滿好奇的探索者，只要您準備好從零開始，我們將全力支持您的職涯發展，助您成為卓越的技術專業人才！ 歡迎您主動投遞履歷應徵本職缺，並請先完成104適性測驗，經用人單位初審通過後，會立即安排面試。https://pro.104.com.tw/asm/api/auth/ess/0f1de5d34f3fbfe48f096b761b898944224478aae1c9c02bdca463562ee840aa

Please apply through Workday link, thank you. https://roche.wd3.myworkdayjobs.com/roche-ext/job/Taipei/Technical-Support-Engineer---_202505-112742 You will provide engineering expertise in system installation, start-up, and field validation. You will also contribute to the readiness and operational success of new solutions. As a technical subject matter expert, you may take the lead in cross-BA (Business Area) initiatives aligned with Roche's strategic OKRs. Key Responsibilities | 主要職責 Conduct routine preventive maintenance, calibration, and repairs on diagnostic equipment to ensure reliable instrument performance. 執行設備之日常維護、校正與維修，確保運作穩定。 Install and validate new instruments at customer sites in accordance with product specifications and compliance requirements. 依產品規格與合規標準，完成儀器安裝及驗證作業。 Collaborate closely with internal teams including Engineering, Customer Service, and Global Support Centers to resolve complex technical issues efficiently. 與內部工程、客服及全球支援中心密切合作，加速問題解決。 Document service activities, generate performance reports, and maintain accurate records in line with internal quality systems. 撰寫服務紀錄，維護完整的維修與績效報告。 Develop and deliver user training for customers, distributors, and internal stakeholders on equipment operations and safety procedures. 培訓客戶、經銷商與內部同仁，強化其設備操作與安全意識。 Manage spare parts inventory to ensure parts availability and cost control. 負責零配件庫存管理，確保資源充足且有效控制成本。 Serve as a key contact for customer inquiries and complaints, ensuring timely follow-up, case logging, and resolution through Roche’s global case management system. 回應客戶疑問與申訴，並透過全球案例系統及時回報與追蹤。 Lead or support cross-functional projects, coordinating resources to drive project execution and meet defined objectives. 主導或協助專案執行，整合資源以達成團隊目標。 ------------------------------------------------------------------------------- Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche is an Equal Opportunity Employer.

技術支援與問題排除 - 提供海外客戶產品使用的技術指導和諮詢服務。 - 處理客戶回報的產品異常、故障，並進行診斷與修復。 - 負責第一線的即時技術支援，處理緊急狀況。 售前與售後服務 - 提供售前技術支援，協助客戶在購買前了解產品功能與應用。 - 進行例行性售後服務，包括客戶拜訪/產品狀況了解/裝機/驗收/教育訓練/合約保養等。 - 處理客訴案件並維護客戶關係。 產品改進善與團隊協作 - 收集並分析客戶對產品的使用回饋和建議，並建立資料庫 。 - 與產品及銷售團隊合作，將客戶意見轉化為產品規格或服務流程的改進。 - 協助撰寫技術文件、測試報告。 ★ 你該具備什麼特質或能力呢？ - 對設備有熱情，同時具備強烈的學習熱忱想自我提升。 - 有服務熱忱、喜歡替人解決問題(不是拿傢伙)、有責任感。 對於別人提問、有困難，願意分享你擁有的知識。 - 善於交際、有良好溝通能力。 - 英文溝通能力 - 依能力經驗敘薪

1. 半導體相關製程實務經驗 2. 與客戶進行研發項目的流程開發 3. 處理演示請求以促進設備銷售 4. 技術介紹的銷售支持 5. 與總部溝通以進行持續改進計劃 6. 其他公司交付任務 7. 需具備良好英文溝通能力 公司參考網頁: www.evgroup.com

What we are looking for The service team at Nova is looking for a Service Engineer to provide product support at Nova customers. In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites worldwide. We foster teamwork, excellence, and innovation, making customer success our main goal. What you will be doing • Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field. • Support OEM partners, and End Users internal service as defined under warranty and service support agreements. • Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). • Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. • Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. • Assist in new equipment integration, “add-ons,” and upgrades. • Provide feedback to the headquarters based on experience gained with customers. • Support the customer beyond the defined working schedule as required.

【工作內容】 1. 半導體設備裝機 (濕蝕刻設備) 2. 半導體設備保養及troubleshooting 3. 需配合加班或短期出差 4. 無塵室工作環境 5.有日文能力優或相關工作經驗者優先 對機台裝機/維修有興趣者 歡迎加入我們的行列!!

1、專案各系統工程監工、現場管理 2、超高潔淨氣體管路施工管理與測試 3、與業主、廠商間的工程溝通協調

1. 半導體設備機台安裝、維修、保養。 2. 半導體設備機台翻新與改造。 3. 判斷設備機台異常原因，並排除其問題。 4. 提出設備機台改善方案，提供相關預防措施。 5. 駐廠tsmc新竹12廠/20廠以及竹南台積AP6廠。 6. 每日需先至竹科辦公室開早會，再前往tsmc廠區 6. 需能配合輪大小夜班與加班，輪班及加班津貼另計。 7. 有半導體機台工作經驗或是相關科系畢業尤佳。 8. 職缺為科林研發約聘工程師，為期一年。

【工作內容】 1. 負責自動化設備組裝、調機、測試及交機裝機維修。 2. 協助客戶端現場定位、調整與新人操作訓練。 3. 執行工程專案，優化與提升設備可靠性與生產效能。 4. 完成主管交辦事項。 5. 電機設備保養修護及操作。 6.. 機電儀表工具使用。 7. 組合裝配機件及安裝與校驗機械。 【加分條件】 - 具**無塵室**廠區工作經驗 - 持有職業安全衛生或室內配線相關證照 - 具半導體現場實務作業經驗者佳。 - 熟手工具應用及識圖組裝經驗者佳。 - 可配合專案進度動態性加班者優先考慮。

1. 與客戶討論進行研發項目的流程開發 2. 根據客戶需求安排並執行產品演示，透過量身打造的解決方案，有效推動銷售機會並促成交易 3. 提供專業的技術簡報與解說，作為銷售團隊的堅實後盾 4. 與國際總部密切溝通，推動產品與服務的持續優化

1. 客戶端廠區作業 2. 機台設備維修與故障排除 3. 維修案件追蹤及回報 4. 回覆客戶應用技術的問題 5. 設備異常分析處理與追蹤 6. 其他主管交辦事項 公司位於新北市三峽區，需北上報到及受訓2~3週，受訓後才會到台中據點服務

現場設備裝機, 調校, 保養, Troubleshooting