Job Description:
• Resources will assist client with rack, stack, and installation of key data center equipment.
• They will help troubleshoot common issues, work through various tickets, and act as a level 1 administrator for any data center issues.
• Do mechanical assembly/disassembly and install heavy GPU trays into systems
• Build up prototype open board systems on the benchtop and debug issues reported by users.
• Triage and debug systems and get systems to pass baseline diagnostics.
***NOTE: The candidate will be required to travel 50% of the time to other locations in the region (Japan, Hong Kong, Singapore, etc)***
Requirements:
• Strong data center experience with rack and stack,
• Minimum of 3 years on-prem large scale data center experience supporting the Data Center equipment and/or infrastructure (Power, Space, Cooling, Equipment)
• Strong cabling skills, cable management, and dressing
• Strong NW troubleshooting experience, ideally with Supermicro Servers, Infiniband Fabric, and Mellanox, Arista Hardware
• Strong attention to detail, independent, and out of box thinking
• Solid skills in UNIX (Ubuntu or RedHat) administration and knowledge of commands, including logging into the server’s to monitor for disk failures, debug systems, etc
• Break fix server expertise, including mechanical assembly/disassembly, installing heavy GPU trays, changing system config,s and building up prototypes.
我們正在尋找...|Who We’re Looking For
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我們正在尋找一位專案經理,具備細節導向、積極主動的特質,能夠全程掌握並主導專案進行。你將負責領導跨部門團隊、管理專案時程,並確保每個階段順利交付——其中也包含短期外派至越南的任務。
如果你是喜歡挑戰、能在多變環境中獨立思考並做出行動的人,我們誠摯邀請你加入我們的團隊!
We're looking for a Project Manager who is detail-oriented, proactive, and capable of taking full ownership of a project from start to finish. You will lead cross-functional teams, manage project timelines, and ensure successful delivery — including short-term assignments in Vietnam.
If you're someone who thrives on challenges and can think independently in a dynamic environment, we’d love to welcome you to our team!
【主要工作內容|Responsibilities】
1. 配合短期外派至越南,協助當地專案執行與溝通事宜。
Assist with project execution and communication during short-term assignments in Vietnam.
2. 作為顧客與供應商的主要聯繫窗口,負責溝通協調與問題處理。
Act as the primary point of contact for clients and suppliers, responsible for communication, coordination, and issue resolution.
3. 規劃、執行並管理專案時程,確保專案進度、品質與交付目標達成。
Lead the planning and execution of project timelines, ensuring all milestones are met with the expected quality and outcomes.
4. 撰寫會議簡報、會議紀錄與其他專案文件,定期向主管或客戶報告進度。
Prepare meeting presentations, minutes, and other project documents, and regularly report progress to supervisors and clients.
5. 視情況需出差至客戶所在地。
Occasional business trips to client sites as needed.
6. 完成主管交辦之其他任務。
Other tasks assigned by supervisors.
【職務特點|Role Highlights】
✦ 無需陌生開發、無業績壓力,讓你專注在專案本身
✦ No cold-calling or sales KPIs — just pure project focus
【加分條件|Nice to Have】
1. 有跨國溝通經驗或參與海外專案者(具越南工作經驗者尤佳)
Experience in international communication or overseas projects
2. 有軟體、系統或資訊專案管理經驗者佳
Background in software/system/IT project management is a plus
3. 具備越南語能力尤佳
Vietnamese language skills are a strong plus
【工作地點|Work Location】
高雄(需能配合短期外派至越南)
Kaohsiung, Taiwan (Short-term assignments in Vietnam required)
團隊管理
1.帶領並管理 3–8 人 IT Support / Help Desk 團隊,包含日常工作分配,能力培養。
2.制定並持續優化 IT Support / Help Desk 的標準作業流程 (SOP),確保服務品質與回應效率。
使用者支援與服務管理
1.負責管理公司內部使用者的 IT 支援需求(電腦、帳號、軟體、印表機、網路連線、M365 等)。
2.監督並改善處理流程,提升服務滿意度與效率。
3.推動 ITIL / Service Desk 最佳實務,建立 SLA 管理。
跨部門協作與溝通
1.與資訊基礎架構、資安、網路及應用系統團隊協作,確保整體 IT 營運穩定。
2.與各單位部門保持良好溝通,協助解決 IT/OT 支援需求。
教育訓練與知識管理
1.規劃並執行 IT 使用者訓練(資訊安全宣導、M365、系統操作等)。
2.建立並維護 FAQ / 知識庫 (Knowledge Base),提升團隊解決問題效率。