1.對顧客服務的相關工作
1.1 B to B to C 客服
1.1.1 前往 企業型客戶現場 做衛教及產品解說的講座服務
( 顧客類型 : 連鎖藥局、連鎖有機食品、線上購物平台 )
1.2 B to C 客戶關懷及回覆
1.2.1 回覆個人會員或者消費者的來電諮詢。
1.2.2 主動對個人會員做關懷。
1.3 提供客戶專業保健知識與產品諮詢
1.3.1 社群互動營養知識文撰寫(FB IG..等),小知識補充
1.3.2 部落格專業營養小百科知識文撰寫
2.具備能力
擁有台灣營養師執照
教導銷售人員認識公司產品及優勢,以強化本公司產品的銷售能力。
3.性格特質
思想靈活有創意,高EQ
樂於嘗試與學習新事物
自信開朗,喜歡與人互動
Introduction to the job
Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?
If this sounds like you and if you have a strong customer oriented mindset, here is your mission.
Role and responsibilities
For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost.
Time is of the essence to ensure a seamless production of our customers without interruptions on our machines.
-Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution
-Monitoring of worldwide shipments
-Ability to resolve complex issues and drive improvements to further optimize processes
-Ability to support escalations and provide communication proposals for review
-Constructive and reliable communication with worldwide stakeholders from all departments within ASML
-This position requires shift work.
Education and Experience
Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred
-Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred
-A tactical thinker with strong interpersonal and communication skills
-Analytical thinking and ability to organize and prioritize workload
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.
There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Stress-resistant; act under high pressure
-Flexible; willing to go the extra mile for the customer
-Excellent professional communication in English, written and oral
-Drive for results; does not stop until solution has been found, even when obstacles arise
-Team player
-Change management competencies
-Convincing, pro-active and “can do” mentality
-Cultural awareness
-Experience with ERP system(s), SAP R/3 knowledge preferred
-Ability to prioritize
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.