1. Maintain high levels of service continuity on Hybrid Cloud for external customer.
2. Perform network operation of configuration, capacity, access, performance and security management.
3. To provide telephone/remote and on-site 2nd level technical support for Cisco/Juniper/F5/Fortigate devices on an on-call basis within a team
4. To troubleshoot logged faults in order to accurately isolate the cause and provide working solutions, and monitor progress against customer SLAs.
5. SRE/Programming skill is a plus.
【Qualification】
1. 2+ years experience in configuration and troubleshooting IP hardware, Routers and Switches in a Data Center & WAN environment. (Cisco routers, Switches, Juniper MX series routers)
2. Experience of Linux and shell script is plus.
3. Bachelor’s or above degree, related field or 1+ years of experience working as network engineer.
o Design and implement LAN, WAN, VPN, SD-WAN, and cloud network architecture.
o Maintain and troubleshoot network hardware (routers, switches, firewalls, access points).
o Monitor network performance, usage, and reliability using network monitoring tools.
o Manage network security configurations including firewalls, VLANs, ACLs, and IDS/IPS systems.
o Implement and maintain network policies, procedures, and documentation.
o Support hybrid cloud networking (e.g., AWS, Azure, or GCP) and ensure secure connectivity.
The IT Specialist, Support & Service is responsible for:
• Managing the IT Service Desk function for HUGO BOSS Taiwan.
• Providing timely and appropriate IT support for IT issues to HUGO BOSS Taiwan.
• Effective and timely management of IT projects and key IT initiatives
• The management of IT equipment in retail and office environment for HUGO BOSS Taiwan
• Setup, configuration, monitoring and troubleshooting of end-user relevant IT equipment in office and retail environment.
• Preparation of IT guidelines and manuals for end-user.
• User Account management (User Administration & New User Authorizations).
The role is accountable for managing the IT department. This is achieved by:
• Delivering the IT business plan for HUGO BOSS Taiwan.
• Ensuring the service desk for HUGO BOSS Taiwan, is managed in line with the IT Service Level Agreement (SLA).
• Ensuring the service desk for HUGO BOSS Taiwan, is managed in line with IT Security & Data Protection policies.
• Monitoring IT systems, server & network infrastructure and escalation of incident cases following Global IT Service Desk procedures and processes.
• Providing relevant and effective coaching and training of IT processes & systems (hardware use / systems use etc) to stakeholders.
• Revising, devising and executing IT policy and procedure.
• Exceptional time management and organisational skills.
• Clear communication with all departments within the company.
• Building and maintaining relationships with internal and external stakeholders.
• Participate and coordinate, regularly tasks, activities and feedback sessions, with Headquarter Germany and Share Service Center Hong Kong IT teams, work as a virtual team member of APAC IT team.
This support role includes, but is not limited to maintaining the day to day IT requirements for the business and end to end IT project management.