About the job :
Application engineer is responsible for tech support to customers. Externally, it is act as technical interface with customers to provide solutions and technical trainings through TSC Academy. Internally, it is the bridge between customer and internal R&D engineering teams. The role of Application Engineer is not only to provide the high-quality technical support for products, but also needs to manage both customer relationships and the technical solution of customer’s requests, deliver customer and partner experience through timely response, cross departments collaboration and execution to engage the projects.
Responsibilities:
- Technical support, including pre-sales/post-sales scoping, troubleshooting, solution providing and close case to engage the projects.
- Collaborate effectively with internal relevant departments for the solution.
- Collect and report the customer feedback and market competitor info
- On-site support key customers to resolve the issues.
- Technical training/partner events for Sales and partners.
- New project product ECAT testing according to user experience.
Individual will be responsible for creating and executing on Flex Embedded Power’s global strategy for the EE-Passive commodities like MLCC, E-Cap, Resistor, Film Cap, Fuse. Individual will also be responsible for managing each supplier performance like price, service &supports, terms and delivery.
Principle Accountabilities:
• Strong English Language skills required for this position
• Excellent interpersonal and organizational skills
• Ensure the highest ethical standards of integrity and professionalism are adhered to in the procurement process in accordance with corporate requirements
• Drive total ownership on supplier management