• Handle daily customer inquiries, including order processing, and delivery schedule coordination.
• Manage purchase orders, track shipment schedules, and communicate updates to customers.
• Handle import/export operations including documentation, shipping, customs clearance, and compliance.
• Coordinate closely with suppliers and internal sales teams to ensure accurate and timely order fulfillment.
• Assist in inventory control, demand forecasting, backlog, and AR management.
• Assist in handling customer complaints and follow up on corrective actions to ensure customer satisfaction.
• Prepare reports (sales data, delivery status, backlog status) as required by management.