Main responsibilities:
1.Client Relationship Management:
Develop and maintain strong relationships with key account clients.
Understand client needs and expectations and ensure company products and services meet these needs.
Conduct regular meetings and communications with clients to ensure satisfaction and address any issues.
2.Business Development:
Identify new business opportunities within existing key accounts.
Expand the company’s footprint and market share within these accounts.
Develop and implement strategic plans to increase sales and profitability.
3.Sales Management:
Monitor and manage sales performance, ensuring targets are met or exceeded.
Provide training and support to sales teams to enhance performance.
4.Customer Service:
Address client complaints and resolve issues promptly to maintain high levels of customer satisfaction.
Gather client feedback and use it to improve products/services.
Collaborate with internal teams to ensure client needs are met efficiently.
5.Reporting and Analysis:
Prepare regular reports on key account performance and business progress.
Analyze sales data and client behavior to identify trends and opportunities.
Present findings and recommendations to senior management.
6.Team collaboration: Ability to work effectively within a team and across functions.