A. Position Summary:
This position is responsible for supporting IT daily operation in Kao Terminal to achieve very high level of system availability and stability. This includes coordinating and working with local as well as overseas IT resources to implement solutions as requested. Providing IT solutions based on well understanding of processes and requirement of Marine Terminal operations. And also responsible for supporting implementation of Terminal Operation System (TOS) projects.
B. Key Accountabilities:
●Responsible for IT daily operation maintenance to support round-the-clock terminal operation service.
●Assist to analyze, implement, optimize and maintain Terminal Operation Systems.
●Prompt response to TOS crisis to minimize huge potential loss due to impact to Terminal and Vessel operation.
●Ensure system availability and stability to provide smooth business operational support for business continuity.
●Support EDI systems in terms of Terminal operation requirement related.
●Responsible for IT inventory, procurement, asset management and documentation.
●Network management support.
●System architecture management.
●Infrastructure management support.
●Security management.
●Telephony solution management.
●Non-TOS((Terminal Operation System) local applications management.
●Wireless solution support and management.
●IT inventory, procurement, asset and server room management and documentation.
●Office 365 support.
●Support End User computing and training.
●Perform IT related duties as assigned.
Position Overview:
We are seeking an experienced and hands-on Network Manager to lead the design, implementation, monitoring, and maintenance of our global network infrastructure. This individual will support and optimize network operations across multiple sites located in the North America, Europe & Asia regions. The ideal candidate is proactive, detail-oriented, and thrives in a small but globally distributed company environment.
Key Responsibilities:
• Network Design & Management: Manage, design, and implement secure and reliable network solutions (LAN, WAN, Wi-Fi, VPN, SD-WAN) across all global sites.
• Performance Monitoring & Troubleshooting: Continuously monitor network performance and availability. Diagnose and resolve network issues in a timely and efficient manner.
• Documentation & Standards: Maintain accurate network diagrams, asset inventories, and configuration documentation. Establish global standards and best practices.
• Security & Compliance: Implement and maintain firewalls, VPNs, and security policies to ensure data protection and compliance with international regulations (e.g., GDPR, CCPA, etc.).
• Disaster Recovery & Redundancy Planning: Develop and maintain backup and redundancy strategies to minimize network downtime and risk.
• Collaboration with IT Teams: Collaborate with local and remote IT staff to support business units and ensure consistent network experiences worldwide.
• Local end user support: Provide daily support of local end user community & production floor employees. Address help desk tickets in a timely manner & provide excellent customer service.