Job Purpose
The primary purpose of the Identity and Access Management (IAM) role is to ensure secure and efficient management of user identities and access privileges within the organization. This involves developing, implementing, and maintaining systems and policies that protect sensitive information and ensure compliance with regulatory requirements.
Job Duties & responsibilities
1. **User Account Management**
- Create, modify, and deactivate user accounts across various systems.
- Assign and review user access rights based on roles and responsibilities.
2. **Authentication and Authorization**
- Develop and maintain robust authentication mechanisms, such as multi-factor authentication (MFA).
- Manage authorization processes to ensure appropriate access levels.
3. **Password and Credential Management**
- Enforce password policies, including complexity, expiration, and reset requirements.
- Manage credential issuance and lifecycle.
4. **Access Reviews and Audits**
- Conduct regular access reviews and audits to ensure compliance and detect any anomalies.
- Report findings and implement corrective actions as necessary.
5. **Policy Development and Enforcement**
- Develop IAM policies and procedures aligned with best practices and regulatory requirements.
- Ensure policies are enforced and communicated across the organization.
6. **Monitoring and Incident Response**
- Monitor IAM systems for suspicious activities and potential security breaches.
- Respond to and investigate IAM-related security incidents.
7. **System Maintenance and Improvement**
- Maintain and update IAM systems to ensure they are operating effectively.
- Work with IT and security teams to identify and implement system improvements.
8. **Training and Support**
- Provide training to employees on IAM policies and procedures.
- Offer technical support to resolve IAM-related issues.
9. **Collaboration and Coordination**
- Work with various departments to ensure IAM practices are integrated into overall business processes.
- Coordinate with IT and security teams to align IAM initiatives with broader security strategies.
Job Functions:
The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.
Primary Workflow:
Spares management inbound and outbound the warehouse
Handle quarterly stock take in Local Warehouse & Service Partner Warehouses
Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
Conduct onsite physical & logical audits for proactive sparing.
Perform quarterly onsite preventive maintenance per assigned customer.
Handle spare parts deliveries to FE, SeP & client.
Issuance of IMR’s, POR’s
Assist VCA’s & BDA’s for investigating missing parts from stock counting.
Customer communication
Updating TRT internal procedures
Learning additional technical and non-technical skills.
Sourcing Local Service Partners
Sourcing Local Logistic Partner / Supplier
Required Deliverables:
Ensure above 95% accuracy between NetSuite inventory database and actual TRT & SeP warehouse spares.
Ensure all supported incidents or tickets are resolved within SLAs.
Ensure all customer communication is prompt, professional and reliable.
Ensure all commitments made to customers are met or re-scheduled with the customer’s knowledge and approval.
Continuously learn additional technical and non-technical skills
Escalate calls through the correct channels promptly.
24 x 7 Support Structure
Comply fully with company policy to always protect the interests of TRT.
Ensure local SeP is available for onsite requirements.
Working with VCA team for local parts sourcing
Accountabilities:
Local ticket management/status monitoring and make sure they are resolved within SLAs.
Warehouse inventory movement monitoring
Ensure warehouse parts labelling & binning is compliant with TRT global standard
Ensure procedures are properly followed when onsite
Ensure on time support for spare parts
Disaster Recovery:
Coordination within FE / SeP team for urgent part requirement onsite
Handle coordination & keep good working relationships with logistics and service partners.
Coordination with known local vendors for urgent logistics sparing.
Coordination with VCA, BDA & GSD division for parts needed for a call.
Coordination with VCA, BDA & GSD division for inventory movement
Appropriate escalation to Shift leader or Field Services Team Leader when necessary.
Service Call Updates:
Ensure timely updating to GSD & FE for calls requiring additional parts on-site.
Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of the client contract.
OH&S Work Environment:
Ensure that the warehouse or technical work areas remain clean and always organized.
Ensure that you adhere to ESD procedures.
Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack mounting, and equipment in rooms that do not obstruct walkways.
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Group Internal Audit - Group Internal Audit provides independent assurance to management and the Risk and Audit Committees that HSBC’s risk management, governance and internal control processes are designed appropriately and are operating effectively.
Undertake general audit activities, as part of a team providing independent, objective assurance over the Group’s internal control framework as well as local regulations and assist business line management by bringing a systematic, disciplined approach to the evaluation and improvement of the effectiveness of risk management, control and governance processes.
· People responsibility: N
· Report to: SVP Internal Audit
· Job content:
- Conduct independent internal audit projects pursuant to local regulatory requirements, HSBC internal control standards and Group Compliance Policy
- Timely implement the recommendations made by internal/external auditors and external regulators
- Conduct assigned non-audit works, including management & regulatory reporting and functional support activities
- Deliver assigned work within the given timeframes, standards, methodology, budget, and where applicable, lead and deliver audits
- Confirm that audit findings and recommendations are understood and with proposed mitigations
- Support a strong risk and conduct culture across the Group and promote awareness and sound operational and strategic decision-making
- Critically analyst and determine key drivers of change for area of coverage and assess how these will impact audits
- Coherently articulate audit exceptions and findings to GIA team members and management, and as necessary to business and/or functional stakeholders
- Be a proactive team player and an analytical and critical thinker, who can effectively manage competing priorities and complex scenario challenges to deliver positive outcomes
We are looking for an End User Support (EUS) Specialist with excellent technical expertise and strong problem-solving skills to join our IT team. The ideal candidate will have hands-on experience in key EUS technologies and possess strong communication skills in both English and the local language.
Responsibilities:
• Provide technical support and troubleshooting for end users across various devices and platforms.
• Install, configure, and maintain Windows and Mac OS environments.
• Support and manage Microsoft Office 2016, Office 365, and Teams applications.
• Assist with iOS and Android device management and troubleshooting.
• Handle hardware and peripheral setup and maintenance.
• Support mobile devices and ensure seamless connectivity.
• Manage and resolve incidents using Call Management Systems, especially ServiceNow.
• Provide support for Teams conferencing, enterprise voice, and audio-visual systems (TV/Projector systems).
• Work with SCCM for software deployment and system management.
• Apply basic network skills to resolve connectivity issues.
• Follow ITIL best practices to ensure efficient IT service management.
Requirements:
• Strong knowledge and hands-on experience in the listed EUS technologies.
• Familiarity with ITIL frameworks and best practices (ITIL certification preferred).
• Excellent communication skills in English and the local language.
• Ability to work independently and collaboratively in a fast-paced environment.
If you are passionate about IT support and eager to work with cutting-edge technologies, we encourage you to apply!