「Customer Service Engineer- Taichung」的相似工作

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ KLA是全球半導體製程控制的市場領導者，致力於提供先進製程控制的解決方案，持續開發和提供檢測、量測和資訊分析的技術服務和設備產品。 每項 KLA的設備產品都需要機械工程相關的人才！在KLA，機械相關科系畢業的你，可以使用問題分析和解決能力、基礎力學知識，和充滿創意的實務操作能力，為世界上最精密及最新的半導體機台提出技術解決方案。同時結合創新與熱情，與頂尖的半導體客戶合作，驅動未來的前瞻科技及突破製程控制的挑戰。 KLA尋找具備以下能力和志向的你： 1.機械工程相關科系包含：機械、動機、航太、 應力、船舶機電、自動化科技、車輛工程等 2.提供機台設備之整體技術支援及問題解決方案 3.具備與跨國團隊、跨部門合作及客戶端協作的中英文溝通能力 適合機械工程人才的熱門職缺包含： 1.客服工程師Customer Service Engineer：為機台設備進行保養、維護和排除機況。客服工程師像是偵探一樣，抽絲剝繭查出問題根源，於第一線支援客戶，持續維護機台運行狀況。 2.設備裝機工程師 Product Installation Engineer：世界各地只要有新機台導入，一定會有裝機工程師！裝機團隊負責設備的安裝及升級，與客服團隊密切合作，排除與解決硬體安裝的相關問題，以滿足客戶端的產能需求。 3.技術支援工程師 Technical Support Engineer：任何機台的技術難題，就交給技術支援團隊吧！技術支援工程師會與全球工程團隊合作，為複雜的機台問題提出進一步的解決方案，提供全球各地客服團隊強力的後援。 職能導向的學習發展資源 1.KLA歡迎無經驗的新鮮人：我們提供專業技術培訓認證課程，積極落實在職訓練(On-the-Job Training)，培育你對先進精密機台的專業知識與技能。 2.你的成長就是KLA的成長：KLA提供你軟實力培訓資源，協助你培養日常工作中需要的溝通、簡報、專案管理和自我領導等能力，以及深化客戶服務的品質。 3.KLA致力營造多元及包容的職場文化：KLA有完整開放的晉升管道，有多元發展和探索的機會，能滿足你不斷成長的職涯規劃。 歡迎機械工程相關科系的應屆畢業生、社會新鮮人或半導體專業人才投遞履歷。收到合適履歷後，我們將會盡快與你聯繫，為你媒合最契合的職缺。

半導體設備機台的維修保養與售後服務 1.技術提供 : 客戶端現場(無塵室內)設備裝機、修繕、改造，提供After service技術支援等，滿足客戶需求提升販售後滿意度。 2. 客戶關係維護 : 除日常對應外，需與客戶維持良好關係。 3. 依工作需求，有機會至國內/外支援出差或受訓。 4. 具半導體經驗，優先安排面談。 補充 : 依工作需要，需進客戶端現場(無塵室內)。 需配合加班/輪班/ON CALL/出差任務。 遵守客戶端工安規定。

Responsibilities: • Work independently to develop material handling automation, process equipment design concepts and detail mechanisms in response to manufacturing needs, issues, or problems. • Conduct engineering analysis to deliver robust and cost-effective solutions for fixture / gripper design, material handling, process equipment, and process improvement projects. • Provide directions to machine builders, systems integrators, and suppliers on design and fabrication of prototypes, production equipment and material handling automation. Proactively participate in design reviews, check-out, installation, debug, and production start-up. Deliver integrated equipment systems to internal customers on-time, on-budget, and on process performance targets. • Perform tests and evaluate data to make recommendations on automation and equipment performance. • Collect and analyze material handling or process needs to select suitable off-the-shelf automation such as industrial robots, collaborative robots, AMRs, AGVs, etc. • Program, teach, integrate, and troubleshoot off-the-shelf automation like robots, AMRs, etc. with connecting process equipment, conveyors, and buffers. • Communicate ideas and project status clearly and professionally in writing and orally. • Provide necessary documentation of activities, results, procedures, project scope, and assignment status. • Execute project assignments with minimal supervision. • Responsible for the accuracy of work performed; proactively ensures high quality of work Requirement : ▪ BS or above degree in Mechanical Engineering, Mechatronics or related fielded. ▪ 3+ years of combined work experience in mechanical design, equipment build / prototyping, and automation programming, integration, installation, debug and machine tuning. ▪ Proficient in AutoCAD or SolidWorks / Inventor. ▪ Experience in equipment design: conceptualization, material selection, prototyping & testing…etc. ▪ Mechanical drawing comprehension ▪ Manufacturing processes: milling, turning, grinding, sheet metal, etc. ▪ Knowledge of material properties and suitable application in equipment design ▪ Automation and process equipment concept development. ▪ Detail oriented and able to perform with limited supervision. ▪ Excellent computer skills (proficient in Microsoft Office). ▪ Customer and service-oriented; meets customer needs with good results and quality in deliverables. ▪ Ability to build effective working relationships with others. ▪ Ability to manage and prioritize multiple projects and tasks. ▪ Ability to contribute to the development of others. ▪ Proactive, independent, flexible, quick learner. Ps. 1. 此為外商合約制工作(Contractor)，後依照專案需求及個人績效評估安排 調薪/續聘，或是轉為正式員工(提供轉正機會) 2. 工作地點 : 台中市西屯區科技園區 3. 相關工作經驗3年以上為佳，有實際機械設計經驗(Mehanical design and Robot programming)，打造符合公司規格及製程需求的自動化系統與製程設備 4. 外商環境，英文需business level 或是中等以上 5. 年薪根據學經歷核定 6. 外商福利優渥 7. 此工程師有出差需求(亞洲、美洲出差為主)占比至少有50% 左右，依專案而定

半導體設備機台安裝、維修、保養， 可接受輪班：日班/小夜/大夜 具半導體設備維修經驗者佳。 公司參考網頁: www.evgroup.com

【Introduction】 – 我們的客戶是全球半導體製造的領導者，目前正在尋找具備經驗的廠務空調工程師。此職位需要具備紮實的技術背景，以及在半導體產業中管理大型廠務系統的相關經驗。 【The role will be responsible for】 1. 負責HVAC系統的運轉、維護管理與工程改善，確保系統穩定供應與品質。 2. 分析系統運作，找出可提升效能、提高效率、降低維護需求與節省成本的改善方案。 3. 根據情境變化，評估系統及容量的影響。 4. 針對系統問題制定預防措施，並持續提出改善計畫。 5. 評估並執行與安全、品質及成本降低相關的專案工作。 6. 評估空調系統的能源使用效率，提出並推動節能減碳與技術改造計畫，以提升能源利用效益。 7. 執行教育訓練，建立系統運作數據，並傳承工作經驗與知識。 【The role will have】 - 需具備冷凍空調、電機工程、機械工程、環境工程或相關科系學士以上學歷。 - 擁有3年以上半導體或面板廠房的空調系統操作經驗，或具備5年以上系統承包商在相關系統規劃與擴建方面的經驗。

The Installation Engineer job is high profile and exciting opportunity for adventurous souls! Works under minimal direction from Management. Completes documented procedures and exercises judgment within defined procedures. Recommends changes to existing process and procedures. Primary responsibility is to strive for predictable Cycle Times and Warranty Starts for new tools installed and upgraded at our customer sites. Includes activities associated with setup, alignment, calibration, troubleshooting, diagnosing, and repairing of highly sophisticated capital equipment. Represents the company to the customer and assumes accountability for customer satisfaction with all installation/upgrade-associated activities. Assures operational quality of system equipment. Works directly with KLA regions and customers to verify new tool performance and transfer tool responsibility. Seeks warranty sign-off on newly installed tools Roles and Responsibilities • Installation of new tools in the field. Follows all procedures and provides a consistent result within specified cycle times. Achieves a predictable warranty start. • Evaluates, analyzes, diagnoses and fixes technical equipment problems related to installation. Can repair issues using standard procedures or innovate to resolve system problems which can have multiple causes. • Solving problems and repairs of sophisticated system level problems are based on Installation Engineer's technical knowledge and training. Installation Engineers seek help from Staff Engineers and Management when problems occur that may exceed knowledge, education and training. • Prepares field service reports and daily passdown on Installation progress and non-conformances. Contributes to post-activity Quality Feedback Report • Hold pre-installation meetings with the customer to scope customer unique requirements then create plans of action to measure and satisfy the unique needs. Execute plans of action and validate deliverables with the customer. • Meet with customer to facilitate warranty signoff after the activity is complete. • Acquires all vital international travel documents and manages their personal lives to be ready for domestic and occasional international travel. • Handles personal finances to prevent disruption to scheduled activities - even when traveling for extended periods. • Travels domestically and internationally by commercial transportation to customer sites. • Assists other engineers as necessary. Provides mentorship and technical assistance at customer sites. Can develop basic POAs. Provides phone and on-site support for junior engineers *Note: Only applications with *English resume* will be considered. *Please also apply through KLA Career page: https://careers.kla.com/

The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects. *Please visit and apply on our career website: https://kla.wd1.myworkdayjobs.com/zh-TW/Taiwan/job/Hsinchu-Taiwan/Customer-Service-Engineer-Hsinchu_2102329

【本職務建議同時投遞104及愛德華先進科技招募網站】 愛德華投遞網址(請按Quick apply投遞)： https://www.careers.homeofindustrialideas.com/search/?createNewAlert=false&q=Edwards&locationsearch=Taiwan 【工作內容】 1. 駐廠中科台積電客戶端，進行Pump/EGM(Local scrubber)/EUV日常保養(PM)或故障排除(trouble shooting)，以維持系統正常運作 2. 新機安裝(機台組裝/訊號線連接/系統測試/裝機排程控管及協調等) 3. 蒐集相關資料、協助產品改善及解決技術問題 4. 與客戶建立良好關係，即時解決客戶問題，協助進行設備技術更新與支援 5. 報表之建檔與維護管理 6. 遵守各項安全規範確保個人健康及安全 【工作技能】 1. 機械設備維修與保養 2. 設備故障排除與原因分析 3. 改善設備問題與系統提升

We are seeking a customer-focused, technically adept, and relationship-driven Customer Engagement Application Engineer to join our global team supporting KLA’s industry-leading wafer inspection and metrology solutions. In this front-line, customer-facing role, you will be the trusted technical advisor and strategic partner to our customers, driving product adoption, solving complex challenges, and building long-term relationships that fuel success. You will collaborate across functions to deliver high-impact solutions in the dynamic world of semiconductor manufacturing. Key Responsibilities: • Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support. • Deliver applications support for KLA’s wafer inspection and metrology tools at customer fabrication facilities. • Lead customer engagements including product evaluations, new tool introductions, and drive competitions. • Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement. • Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support . • Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums. • Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams. • Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement. • Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions. • Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution. Qualifications: • Master’s degree in Physics, Optics, Engineering, Material Science, or a related field; semiconductor process knowledge is a strong plus. • Proven experience in customer-facing technical roles, with a strong track record of building and maintaining customer relationships. • Demonstrated success in technical problem-solving, project execution, and cross-functional collaboration. • Willingness to work in semiconductor cleanroom environments. • Strong project management, leadership, and organizational skills. • Excellent presentation, communication, and interpersonal abilities. • Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings. • Ability to manage multiple priorities in a fast-paced, global environment. Key Competencies: • Strong customer orientation with a passion for delivering value and building trust. • Advanced analytical and statistical thinking for data-driven decision-making. • Effective collaboration and communication across diverse teams and cultures. • High level of initiative, ownership, and accountability in driving results. • Resilience and adaptability in dynamic, high-pressure environments. • A proactive team player with a growth mindset and a drive for excellence. Note: Only applications with *English resume* will be considered. Please also apply through KLA Career page: https://careers.kla.com/

【在華邦，學習不設限，讓AI技術力與你的未來力同步成長!】 我們深信「人才永續」是企業創新的核心動能。華邦持續投資於數據素養與AI應用的培育，支持每一位人才掌握AI與數據應用的核心能力。 ．內部學習平台提供超過4,000堂線上課程，其中包含近850堂資料科學、人工智慧、數據思維與程式技術等多元主題，支援彈性自主學習 ．建立跨部門的 AI實作班與技術社群，定期舉辦研習與交流活動，讓知識轉化為實戰力 ．完善數據應用學習資源，結合資料呈現(Power BI、Tableau)、資料處理(Python、JMP)、流程自動化(Power Automate、UiPath)、AI助手(Copilot)，協助同仁有效以數據驅動決策與創新。 ．搭配專業語言學習平台，提供學習補助與資源，鼓勵同仁持續進修，拓展國際視野 無論你是技術新秀還是資深專才，華邦鼓勵所有領域都能與AI結合，與國際接軌。持續精進、突破自我！ 【邀請您將104履歷同步上傳至華邦官方網站，將使您的履歷優先被主管看見】此職缺履歷登錄網址:https://bit.ly/4mmbZ92 [工作內容] 1. Develop and maintain DRC related Calibre SVRF/TVF rule deck and tech file. 2. Develop and maintain dummy-fill utility to enlarge margin of processes. 3. Support designer/layout to fix design rule related issue. 4. Maintain Laker GUI for layout users. 5. Build and optimize automation flows (Python/TCL/Perl).

主要職責與責任 · 建立並管理測試計劃 以評估和認證產品性能於各種參數下。 · 執行產品測試 進行各類測試，以認證/分析產品性能，並支援新產品的研究與開發（R&D）。 · 設計與開發測試夾具及儀器設備 o 創建產品認證測試所需的測試夾具。 o 設計並組建電子電路、印刷電路板（PCB）及設備用於產品認證測試。 · 使用數據採集（DAQ）與分析系統 操作數據採集系統，收集及分析在產品認證過程中數據。 · 數據分析與報告撰寫 分析測試數據，並為內部及外部相關人員撰寫清晰、簡明的技術報告。 · 協作合作 與設計及專案工程師緊密合作，確保測試符合產品需求及開發目標。 --- 資格條件 必要條件： · 學歷 o 機械工程、機械工程技術、電機工程或電機工程技術學士學位（碩士優先）。 · 經驗 o 至少5年（7年優先）LabVIEW數據採集與分析系統開發、修改及除錯經驗 o 至少2年可程式邏輯控制器（PLC）開發、修改及除錯經驗。 o 7至10年儀器應用實作經驗，熟悉多種傳感器應用（加速度計、壓力傳感器、荷重元、扭力感測器、應變規、LVDT等）。 o 扎實的數位訊號分析基礎知識。 · 技術技能 o 熟練操作MS Word及Excel。 o 具備良好英文書面與口頭溝通能力。 o 具備良好的電氣和機械能力。 高度優先（非必要）： · 有新產品開發專案經驗。 · 熟悉材料機械特性測試。 · 有電子電路或配線故障排查經驗。 · 有應力/應變測試經驗。 其他加分/優先考慮： · 有維護PC及Windows作業系統經驗 · 熟悉安全標準及產品可靠度。 · 具備基本機械加工技能（鑽床、銑床、車床操作）。 · 有振動或聲音測試及分析經驗。 · 工作積極主動、充滿活力。 BRIEF OUTLINE OF KEY DUTIES & RESPONSIBILITIES: · Create and manage test plans to perform a wide range of testing to qualify and analyze product performance · Perform a wide range of testing to qualify or analyze product performance or to support new product R&D · Design and develop test fixtures for product qualification testing and/or design and implement electronic circuits, assemblies, and PCBs for product qualification testing · Design and implement instrumentation for product qualification testing · Utilize Data Acquisition (DAQ) and Analysis systems for product qualification testing · Analyze test data and write concise technical reports · Work closely with Design and Project Engineers QUALIFICATIONS (Education; Years/Type Experience; Company/Industry Background; Managerial, Technical Skills): · Candidates Must Have: · BS in Mechanical Engineering, Mechanical Engineering Technology, Electrical Engineering, or Electrical Engineering Technology (MS preferred) · Master (High) level experience (minimum 5 years) developing, modifying, and de-bugging LabVIEW based data acquisition (DAQ) and analysis systems (7 years preferred) · Journeyman level experience (minimum 2 years) developing, modifying, and de-bugging Programmable Logic Controllers (PLCs) · Minimum 7 years experience - 10 years preferred (“hands on”) in applied instrumentation using a wide variety of transducers (accelerometers, pressure transducers, load cells, torque sensors, strain gages, LVDTs, etc · A sound understanding of the fundamentals of digital signal analysis · Working knowledge of MS Word and Excel · Good English communications skills in written and oral · Good electrical and mechanical aptitude · Highly Preferred but Not Essential: · Experience working on new product development projects · Experience developing, modifying, and de-bugging Programmable Logic Controllers (PLCs) · Familiar with mechanical testing of materials · Experience troubleshooting electronic circuit faults or wiring issues. · Stress/Strain testing experience · Other Plusses/Nice To Have’s: · Experience working on or maintaining PCs and Windows operating systems · Familiarity with safety standards/product liability · Basic machine shop skills (operation of drill presses, milling machines, and lathes) · Vibration or sound testing and analysis experience · High energy

Responsibilities • Maintain tool uptime and ensure excellent execution of installation and support of hardware issues. • Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders. • Understand and build long-term innovative global technology systems that enable enhanced customer relationships. • Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up. • Drive continuous improvement of the customer experience through team, hardware, software, and support tool development. • Drive and manage new product installs and subsequent hardware development. • Projects manage new evaluations and ensure the success of the project. • Additional assigned tasks when necessary.

<語言條件:英文or日文擇一> 1.半導體後段製程設備之技術支援 (以研磨技術設備為主) 2.設備安裝/維修 3.提供客戶研磨技術上的支援 4.客戶問題電話或現場對應 5.與日本原廠技師接洽並對應客戶問題

*此專案簽約一年，到期視情況另有其他方式留下，為長期職務。 ●享有福委會福利●期滿另有獎金 1.設備裝機 2.客戶端現場(無塵室內)設備保養、修繕等 3.公司其他據點支援 4.需配合加班或輪班 5.與客戶維持良好關係 6.遵守客戶端工安規定

Day to Day Responsibilities: • Time and motion study. • Discrete event simulation and modeling with statistics knowledge base. • Conduct time and motion observation study on the production lines for various line performance related study. • Process mapping and understanding for discrete event simulation modeling. Identify data source, and define data requirements to be ready for modeling. Develop simulation model through configurations or coding as required. Interpret model output to address to the questions to be answered and provide recommendations. • Identify right approach in optimization methodology to solve complex network logistics and manufacturing problems, including data collection, model building, solving and reporting out. Interpret output to provide recommendations to meet objective. • Build data flow and analysis data using ML algorithms • Communicate and participate in technical information sharing and foster discussion on new methodologies in solving operational problems.

Day to Day Responsibilities: • Leading a large technical team through projects, to develop and deploy state of the art process controls technologies including hardware and software engineering capabilities in support of early stage, pilot and high-volume manufacturing activities for new technology transfer, process improvement, cost reduction or capacity expansion. • Actively develop and partnership with technical leaders in developing PCS strategy to support execution of corporate priorities and all Corning business operations and growth across Asia. • Advance and maintain technical competencies in PCS by actively participating and leading control system architecture, hardware and software designs for process equipment, process/product prototyping, and factory automation. • Initiate and lead control solution projects as appropriate to support competency and capability development to advance operational competitive advantage and build pipeline of engineering talents. • Act as a leader to represent MTE organization in engagements with customers (mainly internal engineering and manufacturing teams) and vendors (technical engagement, capability evaluations, etc.) across Asia. Visit work sites of direct reports and engage key customers on employee performance and contributions in meeting project objectives and expectations. Provide help as appropriate. • Champion effective deployment of documented manufacturing control systems best practices on all department projects. • Be responsible for establishing trainings and development programs/processes to enhance team’s competencies, capabilities and skills in core technologies through project assignments, trainings, coaching, seminars and conferences. Required Skills: • Broad-based communication skills to interact with customers in all areas of the business and at all levels of the organization. • Broad-based vision and strategic thinking to work with cross-country businesses and lead team strategy • Strong ability to manage change and multiple priorities to deal with mixture of COE capability development and project activities. • Prior engineering experience with technical/project leadership responsibility for the design, development, and deployment of control system solutions for manufacturing environment. • Hands on experiences on control systems hardware and software such as - Logic and sequencing control using PLC (Mitsubishi, Siemens or Allen Bradley) - PC-Level programming languages (VB, C/C++, C#) - Industrial SCADA and DCS (e.g. GE iFiX, LabView). - Fundamental understanding of feedback control such as PID, motion controls and other advanced control algorithm and methodologies. - Fundamental understanding of AI(Artificial Intelligence) control such as machine learning, deep learning in manufacturing 4.0 application. - Understand and capable to integrate operation software technical system and measurement and inspection system.

We are seeking a customer-focused, technically adept, and relationship-driven Customer Engagement Application Engineer to join our global team supporting KLA’s industry-leading wafer inspection and metrology solutions. In this front-line, customer-facing role, you will be the trusted technical advisor and strategic partner to our customers, driving product adoption, solving complex challenges, and building long-term relationships that fuel success. You will collaborate across functions to deliver high-impact solutions in the dynamic world of semiconductor manufacturing. Key Responsibilities: • Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support. • Deliver applications support for KLA’s wafer inspection and metrology tools at customer fabrication facilities. • Lead customer engagements including product evaluations, new tool introductions, and drive competitions. • Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement. • Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support . • Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums. • Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams. • Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement. • Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions. • Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution. Qualifications: • Master’s degree in Physics, Optics, Engineering, Material Science, or a related field; semiconductor process knowledge is a strong plus. • Proven experience in customer-facing technical roles, with a strong track record of building and maintaining customer relationships. • Demonstrated success in technical problem-solving, project execution, and cross-functional collaboration. • Willingness to work in semiconductor cleanroom environments. • Strong project management, leadership, and organizational skills. • Excellent presentation, communication, and interpersonal abilities. • Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings. • Ability to manage multiple priorities in a fast-paced, global environment. Key Competencies: • Strong customer orientation with a passion for delivering value and building trust. • Advanced analytical and statistical thinking for data-driven decision-making. • Effective collaboration and communication across diverse teams and cultures. • High level of initiative, ownership, and accountability in driving results. • Resilience and adaptability in dynamic, high-pressure environments. • A proactive team player with a growth mindset and a drive for excellence.

1. 半導體相關製程實務經驗 2. 與客戶進行研發項目的流程開發 3. 處理演示請求以促進設備銷售 4. 技術介紹的銷售支持 5. 與總部溝通以進行持續改進計劃 6. 其他公司交付任務 7. 需具備良好英文溝通能力 公司參考網頁: www.evgroup.com

Purpose of Position: Serves as the customer’s primary technical point of contact and ensures their overall satisfaction with the products, services, and technical support provided by Corning Key Responsibilities: 【Customer issue resolution】 • Identify and define problem clearly to differentiate facts from opinions Deliver solutions to resolve issues promptly, execute and monitor recovery actions until closure with desired results • Identify customer returned issues and clarify the responsibility for approval of compensation • Resolve, clarify and suggest disposition of returns for manufacturing and quality action • Set up priority, track and follow-up until the issues are resolved • Present customer issues to Corning internal Engineering and Quality review; report • Corning investigations to customer MFG and Quality 【Corning's product and value delivery】 • Identify overall / product trend / technology trend / needs in glass with customers Promote Corning's technology advantages and capabilities and prioritize these advantages according to customer requirements and concerns • Develop and document through understanding of customers’ processes from a product design development and manufacturing perspective • Lead model design in qualification process at customer side • Work with CT/ENG.  for model analysis and rational spec setting • Find out engineering technical support resources and develop communication channels between Corning and assigned customers • Coordinate customer quality & technical audit and customer visit • Lead customer and Corning resources to achieve R&D and MFG joint project target 【Customer relationship engagement and network establishment】 • Establish strong linkage with customers and account managers to align with account strategy • Build strong multi-level relationships with key persons on customer side Required Skills: • Ability to work at the intersection of project and functional group • Strong technical / analytical skills, detail oriented • Strong teamwork oriented • Communication and engagement skills for maintaining customer relationships • Fluency in the English language • Domestic travel and flexible working time