「【竹南】客服工程師_K06B22」的相似工作

1. 負責Prober機台操作、更換各項耗材作業 2. 負責值班及日常設備維護作業 3. 其他主管交辦事項

Introduction to the job Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?  If this sounds like you and if you have a strong customer oriented mindset, here is your mission. Role and responsibilities For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost. Time is of the essence to ensure a seamless production of our customers without interruptions on our machines. -Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution -Monitoring of worldwide shipments  -Ability to resolve complex issues and drive improvements to further optimize processes -Ability to support escalations and provide communication proposals for review -Constructive and reliable communication with worldwide stakeholders from all departments within ASML -This position requires shift work. Education and Experience Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred -Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred -A tactical thinker with strong interpersonal and communication skills -Analytical thinking and ability to organize and prioritize workload Skills Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.  There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills: -Stress-resistant; act under high pressure -Flexible; willing to go the extra mile for the customer -Excellent professional communication in English, written and oral -Drive for results; does not stop until solution has been found, even when obstacles arise -Team player -Change management competencies -Convincing, pro-active and “can do” mentality -Cultural awareness -Experience with ERP system(s), SAP R/3 knowledge preferred -Ability to prioritize Diversity and inclusion ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions.

1. Install equipment and warranty service 2. Communicating equipment issue with customer 3. Feedback equipment issue to manufacturing 4. Collect competitor / customer information for sales team 5. Support sales team to promote business

1、裝機、驗機、與機台之維修改造。 2、機台售後服務事項之辦理。 3、與工廠及客戶端之協調、問題反應與解決。 4、SOP之撰寫。 5、需配合國外出差、加班、輪班。 ※出差津貼、輪班津貼另計

1.機台異常維修，擬定維修計畫確保機台穩定運轉正常 2.建立備品，開發Second Source與優秀支援廠商 3.機台最佳化，改善機台穩定性與提升可用率 4.維修技術開發，撰寫SOP文件 5.訓練與驗證設備維修人員 日班 : 51K以上(含輪班津貼) 夜班 : 61K以上(含輪班津貼)

1.設備維護安裝及客戶異常處理 2.可配合on call備勤(月/7天) 3.英文(聽:略懂、說:略懂、讀:略懂、寫:略懂)

1. 自動化機器設備控制電盤電路規劃設計 2. 電控配電盤及電線配置、檢查維修(三用電表使用)、除錯與驗證 3. 電機電子材料知識

1.設備故障調整、維修、定期保養維持設備正常運作。 2.新設備評估、採購、驗收 3.設備治具工具製作與各項零件改善 4.協助工程實驗與試產 5.相關設備文件維護設備SOP撰寫與各項報告製作 6.主管交辦事項

1-半導體設備安裝、維修，及保養工作。 2-協助完成設備驗收程序，並確保產品正常功能。 3-提供客戶即時有效率的技術咨詢與支援。 4-維持客戶良好關係，銷售維修合約及零件。 5-做二休二，固定班別，工作兩天、休息兩天 6-班別：日班08：30～20：30 晚班20：30～08：30 。 7-工作地點：竹南TSMC。 * 配合公司短期出差，沒有指定區域依工作所需。 法定項目： ﹢法定勞保、健保、勞退 ﹢各式法定假（特休、生理假、產假、陪產假、婚假、家庭照顧假、颱風假、防疫照顧假...等） 福利鼓勵： ﹢高額團體保險 ﹢定期考核調薪 ﹢節日獎金：中秋獎金、年終獎金 ﹢婚/喪喜慶禮金 ﹢年度員工健康檢查 ﹢專屬公務機配給

*客戶端空調冷卻設備維修升級及改造以維護機台正常運轉。 *擔任客服窗口，處理客戶所提出之問題並判斷問題輕重緩急能及時回饋問題，讓客戶可以做為建議解決方案的參考確保客戶滿意及問題排除。 *服務區域為林口、新竹、台中。 *需on call

1.真空PUMP維修保養、協助客戶裝機、troubleshooting、主管交辦事宜 2.配合客戶維修時間，至客戶端進行定期檢查及保養。

工作內容: 1. 生產異常處理 2. 設備異常維修(Tester + Prober/Handler) 3. 機台定期保養執行(Tester + Prober/ Handler) 4. 機台改善及支援第一線 5. 工程驗證支援 6. 新機驗正導入

1.機台維修、客戶維護 2.主管交辦事項及業主端服務 3.與原廠溝通協調，需能夠以日語溝通

1. 裝機、驗機、機台之維修保養與機台改造。 2. 機台售後服務品質之控制與提升。 3. 與工廠及客戶端之協調、問題反應與解決。 4. 國內受訓及國內外出差之工作配合。 5. SOP之撰寫。 ※出差、輪班津貼另計

1.協助客戶測試製程參數需求(Test new glue or Chemical liquid) 2.建立BKM recipe 3.撰寫 SOP 4.分析製程結果，提供給設計與電控部門參考 5.主管交辦事項

【工作內容】 1. 駐廠竹科台積電、支援竹南封測廠，進行EGM(Local scrubber)/Pump/EUV 日常保養(PM)或故障排除(trouble shooting)，以維持系統正常運作 2. 新機安裝(機台組裝/訊號線連接/系統測試/裝機排程控管及協調等) 3. 蒐集相關資料、協助產品改善及解決技術問題 4. 與客戶建立良好關係，即時解決客戶問題，協助進行設備技術更新與支援 5. 報表之建檔與維護管理 6. 遵守各項安全規範確保個人健康及安全 【工作技能】 1. 機械設備維修與保養 2. 設備故障排除與原因分析 3. 改善設備問題與系統提升

1.工程進度管理、現場監造及溝通協調 2.施工圖繪製、材料估算 3.工作相關報表填寫 4.缺失改善追蹤及跟催 5.系統試車調整、送審及竣工驗收作業文件 6.其他主管交辦之工作事項

1.冰水機設備安裝、維修及異常處理分析。 2.提供客戶即時的技術咨詢與支援。 3.具維修機台及半導體相關經驗尤佳。 4.完成主管交辦事項。 5.需至客戶端做現場檢測服務 6.會開貨車佳

1.主要負責CMP製程中研磨頭的維修保養  2.工程、生產文件SOP、OMS撰寫編修 3.量產主持數據收集報表製作與分析 4.不良品判斷與處理，生產技術支援及優化 5.工程問題溝通與協調 6.人員訓練計畫排定和管理執行 7.主管交辦事務/跨廠區跨部門協做配合事務 8.需著靜電衣、靜電帽、靜電鞋套 等

1.協助業務處理客戶所提出產品相關應用的技術問題，並提供客戶技術支援服務。 2.配合客戶新產品開發，進行應用和測試等相關技術問題。 3.協助業務人員在產品上的基礎知識訓練，以及提供客戶、工程師產品技術訓練。 4.輔助產品簡報。 5.配合國外出差(大陸等)