台北市信義區1年以上大學
Job Responsibilities:
- Maintain operation modes, configuration, and setup MDM , SaaS and internal Gen AI services.
- Configure and maintain computers, network facilities, and associated hardware devices.
- Set up and maintain systems such as Firewall, VPN, DNS, and MDE.
- Implement basic information security protection and detection measures.
- Provide technical support to internal & external users.
- Drive communication with the users to deliver desired solutions in response to users’ concerns.
- Create internal & external technical documents including the technical bulletin, troubleshooting guide, and FAQ.
- Gather user feedback and needs, and provide constructive suggestions tostakeholders to ensure a smooth service flow.
- Work with cross-functional and region teams on projects.
- Completely execute assigned tasks.
工作職責:
- 維護、操作、設定 MDM , SaaS(軟體即服務)及內部Gen AI資源。
- 設定與維護電腦、網路設備及相關硬體裝置。
- 架設與維護 Firewall、VPN、DNS及MDE等系統。
- 執行基本的資訊安全防護與偵測措施。
- 為內部及外部使用者提供技術支援。
- 與使用者溝通,提供使用者疑慮的解決方案。
- 撰寫內部及外部技術文件,包括技術公告、故障排除指南與常見問題集。
- 收集使用者回饋與需求,並向關係人提供建設性建議,以確保流暢的服務流程。
- 與跨職能和跨區域團隊合作專案。
- 確實執行分配的任務。
Requirements:
- Having a bachelor's degree in Network or Information Engineering and 0-2 years of work experience.
- Have impeccable written and reading skills in both English and Mandarin.
- Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high-pressure environment.
- Proficient in configuring and maintaining computers, network facilities, and associated hardware devices, while also having an understanding of network communication and architecture planning.
- Ability to troubleshoot computer problems and perform basic information security protection.
- Capable of troubleshooting and analyzing network anomalies.
- Knowledge of basic PowerShell and Shell Script.
- Problem-solving skills, good teamwork, and communication abilities.
- Familiarity with Linux, MacOS, and Windows operating systems.
- Understanding of FireWall, VPN, DNS, Windows AD, and EntraID (Azure AD) configuration and maintenance modes.
- Willingness to learn new technologies with a team-oriented technical focus.
- Committed to excellence and continuous self-improvement.
- Basic understanding and knowledge in Rest API.
- Basic programming language such as python, golang , Javascript, CSS, SQL, HTML.
- 擁有網路、資訊工程相關學士學歷,並有0-2年工作經驗。
- 具備良好的英語和中文能力(尤其閱讀和書寫)。
- 具有解決問題的能力,良好的團隊合作和溝通能力。
- 具有出色的組織合作能力,能夠在快節奏、壓力環境下工作。
- 擅長配置和維護電腦、網絡設施和相關硬體設備,並具有對網絡和架構規劃的理解。
- 能夠解決電腦問題並執行基本的資訊安全保護。
- 能夠排除故障和分析網絡異常情況。
- 熟悉基本的 PowerShell 和 Shell 腳本。
- 熟悉 Linux、MacOS 和 Windows 操作系統。
- 了解防火牆、VPN、DNS、Windows AD和EntraID(Azure AD)配置和維護模式。
- 願意與以團隊為導向的技術方向學習新技術。
- 願意自我精進並學習新知。
- 了解基本 Rest API 運作模式知識。
- 具備基本的 Python、Golang、Javascript、CSS、SQL、HTML 等編程語言知識。