1. 辦公室內部網路系統的管理與維護,包含網路架構規劃、防火牆、資安風險控管與異常處理
2. 機房與辦公設備之配置與維運,涵蓋 Linux / Windows 系統、GPU 伺服器、虛擬機環境及工作用筆電管理(資產建檔、映像部署、存取權限設定等)
3. Microsoft 365 平台管理,含帳號權限控管與資料安全性設定
4. NAS 儲存設備管理與資料備份機制設計與實施
Job Functions:
The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.
Primary Workflow:
Spares management inbound and outbound the warehouse
Handle quarterly stock take in Local Warehouse & Service Partner Warehouses
Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
Conduct onsite physical & logical audits for proactive sparing.
Perform quarterly onsite preventive maintenance per assigned customer.
Handle spare parts deliveries to FE, SeP & client.
Issuance of IMR’s, POR’s
Assist VCA’s & BDA’s for investigating missing parts from stock counting.
Customer communication
Updating TRT internal procedures
Learning additional technical and non-technical skills.
Sourcing Local Service Partners
Sourcing Local Logistic Partner / Supplier
Required Deliverables:
Ensure above 95% accuracy between NetSuite inventory database and actual TRT & SeP warehouse spares.
Ensure all supported incidents or tickets are resolved within SLAs.
Ensure all customer communication is prompt, professional and reliable.
Ensure all commitments made to customers are met or re-scheduled with the customer’s knowledge and approval.
Continuously learn additional technical and non-technical skills
Escalate calls through the correct channels promptly.
24 x 7 Support Structure
Comply fully with company policy to always protect the interests of TRT.
Ensure local SeP is available for onsite requirements.
Working with VCA team for local parts sourcing
Accountabilities:
Local ticket management/status monitoring and make sure they are resolved within SLAs.
Warehouse inventory movement monitoring
Ensure warehouse parts labelling & binning is compliant with TRT global standard
Ensure procedures are properly followed when onsite
Ensure on time support for spare parts
Disaster Recovery:
Coordination within FE / SeP team for urgent part requirement onsite
Handle coordination & keep good working relationships with logistics and service partners.
Coordination with known local vendors for urgent logistics sparing.
Coordination with VCA, BDA & GSD division for parts needed for a call.
Coordination with VCA, BDA & GSD division for inventory movement
Appropriate escalation to Shift leader or Field Services Team Leader when necessary.
Service Call Updates:
Ensure timely updating to GSD & FE for calls requiring additional parts on-site.
Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of the client contract.
OH&S Work Environment:
Ensure that the warehouse or technical work areas remain clean and always organized.
Ensure that you adhere to ESD procedures.
Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack mounting, and equipment in rooms that do not obstruct walkways.
主要工作內容為協助客戶server規劃建置及管理維護,確保伺服器系統的穩定運行。此職位將涵蓋 Windows Server、虛擬化系統(如 VMware 或 Hyper-V)、電子郵件系統(Microsoft Exchange)、Active Directory(AD)等系統,並需定期進行系統升級與故障排除。
【職務內容】
1.管理與維護 Windows Server 環境,確保系統的正常運行與穩定性。
2.負責 VM 虛擬化系統的配置、管理和優化。
3.建置與管理維護 Microsoft Exchange 電子郵件系統,確保內外部通訊的順暢。
4.建置與管理維護 Active Directory,負責帳戶建立、權限配置及安全性政策的實施。
5.定期進行伺服器系統備份,確保資料完整性及災難復原能力。
6.協助處理伺服器硬體和軟體的安裝、升級及故障排除。
7.監控伺服器性能,進行資源優化並提出改善方案。
8.提供客戶最適合的網路解決方案。
【具備條件】
1.資訊科技、電腦科學或相關領域的學士學位。
2.至少2年以上 Windows Server 管理經驗。
3.熟悉虛擬化技術(如 VMware、Hyper-V)。
4.有 Microsoft Exchange 及 Active Directory 的實際操作經驗。
5.具備伺服器系統安全、備份與災難復原的知識。
6.具備問題分析與解決能力,能獨立排除伺服器相關問題。
7.具有良好的溝通能力,能與團隊協作,支持公司內部需求。
【加分條件】
1.具備 Microsoft 認證(如 MCSA、MCSE)。