[Role purpose]
The primary role of this job is to provide the technical support of products to our worldwide engineers and customers.
[Key Responsibility]
-Provide technical support to a large scale of products.
-Take ownership of the incident calls by providing acknowledgement, resolution and set expectations from the actual technical analysis.
-Log, investigate and track technical issues from clients.
-Closely monitor application events via web-based monitoring system.
-Be familiar with escalation procedures when working with responsible departments, depending on the severity of an incident.
-Adhere to incident management KPI's.
-Ensure risks or concerns are maintained accordingly that could influence the quality of the software delivery or support and that timeframes are communicated properly.
- Work closely with other teams to ensure effectivity of resolving incident calls and effective communication with other teams.
-Deploy products' features and fixes to live environments whilst understanding the potential impacts on various systems.
-Document technical articles and problem-resolution steps in company knowledge base system.
-Identify and develop ideas to enhance tools, processes, training, techniques, etc.
-Work diligently and responsibly in all live environments.
-Provide excellent services to both internal and external parties in a timely manner.
-During a period of off time, each employee, especially for the pre-scheduled employee is still recommended and encouraged to:
1. Be available for contact at all times by phone and/or by other electronic methods; and
2. Upon taking the assignment for Overtime prepare self to be ready within 30 minutes to use a computer and internet connection to start working Overtime.
【Purpose】
Senior Oracle Database Administrator is responsible for the design, implementation, management, and maintenance of Oracle databases within the organization. This position requires expertise in database architecture, performance tuning, backups, security, and troubleshooting, as well as a deep understanding of Oracle database technologies. Provide operationally efficient systems that meet business objectives and control costs.
【Key Responsibilities】
§ Database Administration §
●Install, configure, and maintain Oracle databases and related database software
●Perform regular database health checks, including capacity planning and tuning
●Manage Oracle database backups and disaster recovery procedures
●Configure, optimize, and troubleshoot Oracle databases for performance, stability, and reliability
§ Performance Tuning §
●Monitor database performance and make necessary adjustments to improve performance
●Utilize Oracle tools (e.g., OEM) to diagnose and resolve performance issues
●Implement indexing strategies and SQL query optimizations
§ Security Management §
●Implement and enforce database security policies, including user access control and data encryption
●Monitor and audit database activities to ensure compliance with security standards
§ Backup & Recovery §
●Design and implement efficient backup and recovery strategies
●Test backup and recovery processes regularly to ensure data integrity
§ Database Upgrades & Patch Management §
●Plan and execute Oracle database upgrades and patching
●Review and apply database patches for bug fixes and performance improvements
§ Capacity Planning & High Availability §
●Ensure the scalability of Oracle databases by analyzing future requirements and performing capacity planning
●Implement and maintain high-availability solutions
§ Disaster Recovery §
●Develop and maintain a disaster recovery plan for Oracle databases
●Ensure minimal downtime during system failure or disasters
§ Collaboration §
●Collaborate with development teams to support database-related queries, issues, and database design
●Provide mentoring and guidance to junior DBAs and other technical teams
§ Automation & Scripting §
●Develop scripts for automation of regular database maintenance tasks (e.g., backups, health checks, monitoring, cloning or replicating databases)
§ Troubleshooting & Support §
●Provide 24/7 on-call support for production database issues
●Diagnose and resolve critical database problems, including SQL and performance issues
* This position works with US stakeholders mostly, so the working hours are not consecutive 8 hours in the daytime. Some hours in the evenings are required. The time slots and the allocation are all negotiable.
* This position works onsite in the daytime and remote in the evenings