• Lead associates in hitting sales targets and observing sales budgets, stock & expenses control
• Co-ordinate shop meetings/briefings to communicate and update information
• Motivate associates and enhance team value, uplift team morale and coaching to associates with negative thinking and behavior
• Arrange/conduct just-in-time product training/information sessions
• Strengthen customer loyalty
• Driving all company initiatives (i.e. impact plans)
• Manage retail store operations with company policy and procedures
• Deliver retail sales & profit according to company targets
• Liaise and coordinate among various supporting functions including merchandising, logistics, finance and IT
• Appraise and council team members as required
• Dealing with customer queries and complaints
• To maintain visual merchandising display
• To collect market information
• Delegate duties and responsibilities to assist team members
• Identify emerging high flyers
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Career Growth & Opportunities:
* Develop specialized expertise in Taiwan's retail environment, mastering high-volume operations and dynamic leadership
* Exceptional performers may qualify for expanded opportunities across our retail network, including potential consideration for full-price/outlet store leadership positions when business needs align
• Lead associates in hitting sales targets and observing sales budgets, stock & expenses control
• Co-ordinate shop meetings/briefings to communicate and update information
• Motivate associates and enhance team value, uplift team morale and coaching to associates with negative thinking and behavior
• Arrange/conduct just-in-time product training/information sessions
• Strengthen customer loyalty
• Driving all company initiatives (i.e. impact plans)
• Manage retail store operations with company policy and procedures
• Deliver retail sales & profit according to company targets
• Liaise and coordinate among various supporting functions including merchandising, logistics, finance and IT
• Appraise and council team members as required
• Dealing with customer queries and complaints
• To maintain visual merchandising display
• To collect market information
• Delegate duties and responsibilities to assist team members
• Identify emerging high flyers
-------------------------------------------------------------------------
Career Growth & Opportunities:
* Develop specialized expertise in Taiwan's retail environment, mastering high-volume operations and dynamic leadership
* Exceptional performers may qualify for expanded opportunities across our retail network, including potential consideration for full-price/outlet store leadership positions when business needs align
Introduction to the job
Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?
If this sounds like you and if you have a strong customer oriented mindset, here is your mission.
Role and responsibilities
For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost.
Time is of the essence to ensure a seamless production of our customers without interruptions on our machines.
-Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution
-Monitoring of worldwide shipments
-Ability to resolve complex issues and drive improvements to further optimize processes
-Ability to support escalations and provide communication proposals for review
-Constructive and reliable communication with worldwide stakeholders from all departments within ASML
-This position requires shift work.
Education and Experience
Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred
-Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred
-A tactical thinker with strong interpersonal and communication skills
-Analytical thinking and ability to organize and prioritize workload
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.
There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Stress-resistant; act under high pressure
-Flexible; willing to go the extra mile for the customer
-Excellent professional communication in English, written and oral
-Drive for results; does not stop until solution has been found, even when obstacles arise
-Team player
-Change management competencies
-Convincing, pro-active and “can do” mentality
-Cultural awareness
-Experience with ERP system(s), SAP R/3 knowledge preferred
-Ability to prioritize
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
◆ MAIN PURPOSE
1. To manage retail stores to achieve sales target and KPIs.
2. To ensure retail operation, presentation excellency, and stock accuracy.
3. To oversee the customer service and maximize the CRM.
4. To recruit and develop retail staff capability/performance and retain good talent.
5. To collaboration with Landlord for contract management, brands exposure & promotion, sales maximization, and other relevant tasks.
6. To collaboration internal departments for sales maximization, retail operation .excellency, brand exposure, and other relevant tasks.
◆ KEY RESPONSIBILITIES
1. Manage annual sales plan and execute into daily basis to reach target and KPIs.
2. Oversee all retail operation execution and lead process improvement initiatives to ensure excellency of store environment including VM, stockroom and others.
3. Oversee stock for accuracy and co work with Merchant for stock abundance and mixture for the sales maximization.
4. Manage all relevant retail reports for store operation and office operation.
5. Oversee CRM including customer service and retention.
6. Manage retail store staff including recruitment, training, and development.
7. Manage offline store contract for best deal.
◆ QUALIFICATIONS
• 8 years working experience and minimum 3 years retail management experience in fashion brands.
• Sales and CRM driven with CRM experience and proven performance.
• Capable of Office tool including word, excel and power points.
• People sensitivity so as to lead team flexibility.
• Well communication both externally and internally.
• Fluent in English.
1.Lead retail team to achieve objective.
2.Maintain good relationship with department stores and landlord.
3.店營運業績與各項活動指標達成。
4.店務標準化的執行與管理。
5.人員管理及訓練,包含人力編排及訓練。
6.商品及庫存盤點、異常處理。
7.Handle customer complain, refund and change product 客訴處理。
8.至少10年以上進口品牌或百貨業營運經驗,和擔任五年以上主管經驗。