1. Providing technical support for customers about wireless communication portfolio
2. Co-work with Solution Manager to penetrate vertical market technology
3. Assist system evaluation laboratory layout and construction in industrial control system
4. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems on wireless and wire networks
5. On-site support customers in emergency situation
6. Be knowledgeable and proactive on communicating to R&D about customer issues and observations during issue replication.
7. Manage support cases to ensure customer issues are recorded, tracked, resolved, and follow-ups are finished in a timely manner
8.Prepare and deliver training sessions for customers
We are looking for an experienced engineer with a strong background in embedded systems and Linux software development to join our R&D team. The role involves participating in the design, development, and system integration of new products.
Responsibilities
◆Develop and maintain firmware and Linux daemons
◆Participate in the system integration process of new products, including design discussions, implementation, testing, and delivery
◆Design and implement network-related features, including video streaming, OAuth2.0, HTTP/HTTPS
◆Utilize Git and other source control tools to ensure code quality and efficient team collaboration
◆Communicate with international colleagues in English, including participation in video conferences for design and requirement discussions
Requirements
◆Proficiency in C programming and Linux OS environments
◆Hands-on experience in embedded system development
◆Solid understanding of network protocols, such as TCP/IP, HTTP/HTTPS
◆English proficiency (listening, speaking, reading, and writing) to collaborate effectively with overseas colleagues
◆Awareness of information security practices; ability to leverage tools like GPT or DeepSeek while ensuring the confidentiality of company data