★無航空相關經驗可,備有完整培訓★
【關於我們】
一路通有限公司擁有各國語言的人才,這裡有韓國人、日本人、馬來西亞人、美國人等;在這裡學習的不只是客服技巧,更能活用語言,且升遷管道透明,考核調薪制度明確,若您喜歡工作節奏快速、有變化,以及團隊會相互鞭策的多元文化環境,並追求一份穩定且符合未來市場的工作,歡迎加入我們。
【職責說明】
☑ 服務一間大型平價航空公司,透過全日文語音處理各國旅客的疑難雜症。
☑ 細心傾聽客戶需求並且給予專業且正確的解決方案。
☑ 操作客服系統以完成客戶要求,並撰寫和維護客戶資料。
☑ 持續性學習和更新航空法規和產品知識以提供高品質的準確回覆。
☑ 上班時間皆為早班,07:00 - 16:00 或 08:00 - 17:00,將依照國際客服需求更動。
【職務要求】
☑ 日語聽、說、讀、寫均精通。
☑ 英語中等程度尤佳(操作系統為英文)。
☑ 細心負責、口語表達流暢。
☑ 高中(含)以上學歷。
☑ 產業與經驗不拘, 有客服經歷優先錄取。
☑ 週一至週五上班(包含國定假日),排休制。
【額外補充】
☑ 此職缺包含含薪訓練共兩至三周,將於上線前完整學習成為專業客服的知識。
☑ 希望您學習熱忱高、細心、有耐心、且出勤狀況良好。
☑ 屬於歡快的工作氛圍和工作節奏快速且有變化的團隊,將於工作中互相扶持和期望成長。
★ 航空業界経験不問!充実した研修制度あり ★
【私たちについて】
一路通有限公司は、韓国、日本、マレーシア、アメリカなど、さまざまな国からの多言語の才能を持つスタッフが集まる会社です。ここでは、単にカスタマーサービスのスキルを学ぶだけでなく、言語を実務で活用する機会も得られます。また、昇進ルートが透明で、評価と昇給制度が明確です。スピード感があり、変化に富む仕事のペースや、チームが互いに切磋琢磨する多文化環境が好きな方、さらに安定した未来市場に合った職を求める方は、ぜひ私たちの仲間になりましょう!
【職務内容】
☑ 大手格安航空会社のサービスを担当し、全て日本語音声で世界中の顧客のトラブルを解決
☑ 顧客のニーズを丁寧に聞き取り、専門的かつ正確な解決策を提供
☑ カスタマーサービスシステムを操作し、顧客の要求を遂行し、データを作成・維持
☑ 航空規則や製品知識を継続的に学び、更新しながら高品質で正確な回答を提供
☑ 勤務時間は早番で、07:00~16:00または08:00~17:00、国際的なカスタマーサービス需要に応じて変更あり
【応募資格】
☑ 日本語のリスニング・スピーキング・リーディング・ライティングが堪能
☑ 中程度の英語力、特に読解力が高い方
☑ 責任感があり、細やかで流暢な口頭表現ができる方
☑ 高校卒業以上
☑ 業界や経験不問、カスタマーサービス経験者優遇
☑ 月~金曜日勤務(祝日を含む)、シフト制
【その他補足】
☑ 本ポジションは2~3週間の有給研修を含み、業務開始前にプロフェッショナルなカスタマーサービス知識を習得
☑ 学ぶ意欲が高く、細やかで忍耐強い方、また勤怠状況が良好な方を歓迎
☑ 明るい職場環境、スピーディーで変化のあるチームで互いに支え合い成長を目指します
★ No Aviation Industry Experience Required! Comprehensive Training Provided ★
【About Us】
Open Access BPO is a multicultural company with talents from various countries, including South Korea, Japan, Malaysia, and the United States. Here, you will not only learn customer service skills but also have the opportunity to apply your language abilities. With a transparent promotion pathway and a clear performance evaluation and salary adjustment system, we welcome individuals who enjoy a fast-paced, dynamic work environment and thrive in a multicultural team that fosters mutual growth. If you are seeking a stable job aligned with future market trends, we invite you to join us!
【Job Responsibilities】
☑ Provide customer service for a major low-cost airline, resolving various customer inquiries in Korean via phone.
☑ Listen carefully to customer needs and provide professional and accurate solutions.
☑ Use customer service systems to fulfill customer requests and maintain accurate client records.
☑ Continuously learn and update knowledge on aviation regulations and products to deliver high-quality, precise responses.
☑ Work hours are early shifts, from 07:00 to 16:00 or 08:00 to 17:00, subject to changes based on international customer service demands.
【Job Requirements】
☑ Proficiency in Korean (listening, speaking, reading, and writing).
☑ Intermediate English skills, with strong reading ability.
☑ Detail-oriented, responsible, and fluent in verbal communication.
☑ High school diploma or higher.
☑ Industry and experience not required; customer service experience is a plus.
☑ Work schedule: Monday to Friday (including public holidays) with rostered days off.
【Additional Information】
☑ This position includes 2-3 weeks of paid training, providing you with comprehensive knowledge to become a professional customer service representative.
☑ We are looking for candidates who are eager to learn, meticulous, patient, and have excellent attendance records.
☑ Join a cheerful and dynamic team with a fast-paced and diverse work environment where team members support and grow together.
1. 對木頭,戶外,複合式材質家具/室內外燈飾,LED產業有興趣
2. 了解公司銷售之產品及服務項目內容 (具國外家具/燈飾銷售經驗為佳)
3. 熟悉公司規章作業流程
4. 國內、外訂單處理 (包含 : 產品開發/詢價報價/接單/安排訂單生產/出貨/交期進度控管/驗貨/出貨安排,船務,一條龍獨立作業)
5. 配合不定期出差拜訪國內外客戶及廠商
6. 與客戶及工廠維繫穩定合作關係,保持良好溝通管道
7. 市場訊息的蒐集與分析、客戶銷售方案的策劃與執行
8. 客戶關係的維護與需求的滿足
9. 客戶問題的解決與解答及售後滿意度維持 (如: 客訴抱怨及問題反應處理、維持客戶對公司及業務員信賴度)
10. 意見回饋以供公司改善參考依據
11. 定期與主管做業績、績效檢討、回報進度
12. 完成公司及主管交辦事項
13. 業務須配合國內外出差,看展等
• Passion for wooden, outdoor and mix material furniture along with indoor/outdoor decorative lighting categories are strong plus
• Excellent communication, interpersonal and negotiation skills with multitasking abilities
• Knowledge of logistics that included: Air/Ocean process
• Able to execute a PO from start to finish
• Articulate Chrisco's value proposition to ideal customers in the North American and European market
• Maintain and build a strong relationship with all customers, positioning yourself as a trusted and dependable resource for their business
• Promote the company's services addressing how they will solve a customer's
supply chain needs
• Demonstrate comprehensive product knowledge
• Self-Motivated – Drive events to achieve objectives and goals. You work best
without close supervision and takes personal satisfaction in job performance
• Utilize effective selling techniques to build multiple sales and increase productivity
• Prepare responses for proposals (RFPs) and quotation requests (RFQs)
• Cultural fit, strong work ethic, and driver to succeed
• Confident decision-making skills
• Other duties as assigned
Requirements:
• Proven work experience and success as a sales representative in the industry
• Knowledge in MS Office, email and reporting practices
• Ability to build business relationships and open doors in a productive manner
• Highly motivated, goal orientated, target driven individual
• Excellent communication, selling and negotiation skills
• Time management and organizational skills are a must
• Planning the path for success, maintaining outlook calendars, pre authorizations
on expenses, visualizing and deliver desired outcome
• Ability to travel domestically and internationally