An established 3PL / Third-Party Logistics company headquartered in California, United States with expertise in warehousing and inventory management. We are seeking candidates with great English verbal and written skills to provide support to our clients.
Days of Operation: Monday - Friday
Hours of Operation: 0900 – 1800 (Taiwan time)
Job Responsibilities
• Professionally respond to client e-mails and messages. Occasionally answering phone calls
• Facilitating customer returns by forwarding proof of return to clients for approval
• Assisting clients with billing, order/shipment processing and other general service-related inquiries
• Identifying and resolving client complaints/issues. Escalating to higher levels if/when necessary.
• Data Entry
• Other Customer Support related tasks as assigned
Ability, Knowledge, and Skill Requirements
• Accurate typing at 40 word per minute in English
• Microsoft Word and Excel
• Great English reading comprehension and writing skills
• Reliable and patient
• Maintaining a positive, empathetic and professional attitude toward clients
at all times
• Prior customer support related job experience preferred
We're seeking a Backend Engineer to contribute to the development and management of web applications, including server-side logic, databases, and client-side admin site interfaces. If you're skilled in NodeJS, fluent in English, and eager to join an exciting project, we'd love to have you on our team!
# Responsibilities
1. Deliver robust, testable and efficient code that meets the highest standards of quality.
2. Collaborate closely with the team to develop live gaming products.
3. Document and maintain software functionalities, ensuring clarity for future reference.
4. Design automated tests, carry out unit tests and integration tests.
# Qualifications
1. Degree in Computer Science, Engineering or relevant field.
2. 3+ years of experience in NodeJS (TypeScript) for distributed cloud-based products. We also welcome candidates with expertise in other programming languages who are willing to learn NodeJS (TypeScript).
3. Proactive with excellent communication and problem-solving skills.
4. Good understanding of MySQL or PostgreSQL, and Redis.
5. Familiar with Git.
6. Good understanding of DynamoDB or MongoDB.
7. Good knowledge of RabbitMQ and basic front-end skills for back-office development.
8. Proficiency in both English and Chinese, written and spoken. If your English skills need improvement, we offer English training courses to support your growth.