【主要職責】
1. 客戶管理與服務
o 維護並建立與全球客戶(包含海外分公司或代理商)的良好關係。
o 回覆客戶詢問、處理報價、接單、交期協調、售後服務等事宜。
o 協助客戶解決訂單或服務相關問題,確保客戶滿意度。
2. 訂單處理與追蹤
o 處理國內外訂單的建立、審核與系統輸入。
o 與供應鏈/生產/倉儲/物流等內部單位協調,確保交貨時程與品質。
o 追蹤訂單進度、出貨安排、發票與相關出貨文件準備(如Invoice & Packing等)。
3. 報價與合約支援
o 協助業務團隊製作與更新產品報價單。
o 協助彙整與整理客戶合約條款、付款條件與商務溝通紀錄。
4. 資料分析與報告
o 撰寫銷售報表、訂單統計分析,支援管理層業務決策。
【必要條件】
• 商業、國際貿易、行銷、語言或相關科系畢業。
• 良好的中英文書信及溝通能力。
• 熟悉Office軟體(Excel、Word、PowerPoint)與ERP系統操作。
• 細心、耐心、有責任感,具備良好的跨部門協調與問題解決能力。
【加分條件】
• 有外銷、國際貿易、客戶服務經驗。
• 熟悉出口報關文件及國際運輸流程
Introduction to the job
Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?
If this sounds like you and if you have a strong customer oriented mindset, here is your mission.
Role and responsibilities
For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost.
Time is of the essence to ensure a seamless production of our customers without interruptions on our machines.
-Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution
-Monitoring of worldwide shipments
-Ability to resolve complex issues and drive improvements to further optimize processes
-Ability to support escalations and provide communication proposals for review
-Constructive and reliable communication with worldwide stakeholders from all departments within ASML
-This position requires shift work.
Education and Experience
Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred
-Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred
-A tactical thinker with strong interpersonal and communication skills
-Analytical thinking and ability to organize and prioritize workload
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.
There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Stress-resistant; act under high pressure
-Flexible; willing to go the extra mile for the customer
-Excellent professional communication in English, written and oral
-Drive for results; does not stop until solution has been found, even when obstacles arise
-Team player
-Change management competencies
-Convincing, pro-active and “can do” mentality
-Cultural awareness
-Experience with ERP system(s), SAP R/3 knowledge preferred
-Ability to prioritize
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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