「客房部-水療及健身-芳療領檯 Rooms-Spa & Wellness-SPA Receptionist」的相似工作

固定休息：周四、周日 輪班時段：09:30~18:30/11:00~20:00 熟悉基本電腦操作（Word、Line等） 具親和力、細心負責，良好溝通能力與團隊合作精神 具服務業、櫃台接待或行政相關經驗者佳 --- * 負責顧客接待，身份確認並建立資料檔案 * 預約安排/提醒約診 * 操作相關醫療軟體 * 協助查找與管理病歷資料/歸檔 * 維護候診區環境整潔 * 處理帳務相關行政文書作業 * 執行主管交辦的臨時性行政及支援工作

櫃檯服務專員的主要責任是確保櫃檯運作順暢，處理多項同時進行的工作，例如客房退房、接待客房預訂及處理所有客人的需求。櫃檯服務專員與房務部辦事員緊密合作，確保房間準備就緒，通過雙方協調來完成此項工作，同時執行出納相關職責及客人賬單準確無誤。 1. 確保每日每個班次完成開帳和關帳工作清單。 2. 執行與出納相關的服務，包括但不限於兌換外幣、向客人致上誠摯的告別，並確保所有帳單詳情準確無誤，然後再向客人出示最終帳單以便付款。 3. 嚴格遵守資料保護法規和組織安全程序，以確保客戶資料、信用和現金交易的安全性。 4. 嚴格遵守所有部門政策、工作場所安全和酒店制定的安全程序 5. 熟悉客房設施、酒店設施與服務、以及處理緊急事件的工作程序。 6. 維持對飯店促銷、優惠房價和會員制度的知識，並提供建議給客人的詢問。 7. 報告任何客戶投訴及解決服務問題，並將所有反饋登錄在系統中，確保問題及時解決，令客人滿意。 8. 維持與團隊和其他部門的積極和諧關係。 9. 執行行政職責，包括但不限於通過電子郵件和電話處理客戶需求，並協助其他部門的同事。 10. 參加培訓課程，並向上級或經理提供建議或反饋，以改善業務運營。 11. 嚴格遵守所有部門政策、工作場所安全和酒店制定的安全程序。 12. 確保工作區域始終保持整潔有序。 The Front Desk Agent’s main responsibility is to ensure a smooth operation of the Front desk by handling multiple concurrent tasks such as room check-outs, attending to rooms reservation and all guest requests. The individual works closely with the Housekeeping Coordinator in ensuring room readiness by keeping room status reports up-to-date and performs cashier-related functions and guest account billing. 1. Performing shift opening and closing before and after end of each shift 2. Performing cashier-related functions, including but not limited to exchange foreign currency, extend fond farewell and ensure that all billing details are accurate before presenting final bill to the guest for payment. 3. Strictly comply with data protection regulation and organizational security procedures for guest registration and credit and cash transactions. 4. Ensure adherence to all departmental standard operating policies and procedures. 5. Have a thorough understanding of all guest room features, hotel facilities and service amenities as well as emergency protocol in order to orientate guests effectively 6. Assisting in answering and providing recommendation to guest’s inquires. Including loyalty programs, special rates and any promotional activities. 7. Handle and report any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner. 8. Maintain a positive and harmonious relationship with the team and other departments. 9. Performing administrative duties which includes but not limited to; assisting to guest’s requests via emails and telephone calls, providing Front Desk support to colleagues from other departments. 10. Attend training sessions and provide suggestions or feedbacks to supervisors or managers for operational improvement. 11. Maintain strict compliance to all departmental policies, work place safety and security procedures set by the hotel. 12. Ensures that working area is kept organized and clean at all times.

嘉佩樂文旅官是飯店的大使，負責為顧客打造從抵達前到離開後難忘的體驗。文旅官也是當地文化和遺產的專家，為所有顧客提供完美且奢華的個人化服務。文旅官也負責嘉佩樂客廳的維護。 1.嘉佩樂酒店文旅官負責協助每一位顧客的餐飲預訂，交通安排，娛樂活動以及任何其他需求。這個職位是私人助理和禮賓部合併而成的。 2.嘉佩樂文旅官應當專業地提供服務並滿足每位顧客的需求從而使得顧客擁有前所未有獨一無二的入住體驗。 3.嘉佩樂文旅官將為每位顧客提供一對一服務，並有效地滿足所有顧客合理的要求。因此要做到這點必須要充分瞭解飯店的產品資訊以及台灣當地的傳統文化和周邊資訊。 4.嘉佩樂文旅官需能夠清晰地，快速地進行判斷，並作出正確決定來處理所有事情。身為嘉佩樂文旅官，在他們的詞彙中不能有“不”這個詞，他們必須充分瞭解飯店以及當地情況並為顧客提供準確資訊。 5.除此之外，嘉佩樂文旅官也負責所有預訂，處理所有付款要求，接聽所有來電以及回覆電子郵件。文旅官的職責也包括將預訂的資料上傳到系統裡。瞭解所有顧客的喜好以為顧客提供特別的入住體驗。 The Culturist is the ambassador of the hotel and is responsible for crafting memorable guest experience from pre-arrival to post-departure moments. The individual is also the expert in local culture and heritage, provides flawless and luxury personalized service to all guests. The Culturist is also responsible for the upkeep of the Capella Living Room. 1. The Capella Culturist is responsible for assisting/providing every guest with Dining Reservations, Transportation, entertaining recommendations, or any other needs. This position is a combination of personal assistant and concierge. 2. The Role of the Capella Culturist is to offer our guests with an exclusive service that is accurate, courteous, efficient, and tailored to the individual requirements of our guests. 3. The Capella Culturist will be working on a one-to-one basis with each guest, structuring their activity requests around their specific requirements and interests. This will only be achieved by having a thorough knowledge of the local culture in Taiwan. 4. The Capella Culturist should be able to provide instant yet positive judgment towards all events that happen. Being a Capella Culturist, never say "NO" to any guests' appropriate requests, furthermore, Capella Culturists should have a clear understanding and information about the hotel to provide accurate messages to the guests. 5. Other than that, Capella Culturist is responsible for all the bookings, room charges, answering phone calls as well as replying to emails. In addition, they are also responsible to upload and key in all important information into the system. Last but not least, being a Capella Culturist is important to provide a memorable experience to all the guests.

問候所有到達和離開酒店的客人，根據客人的需求保管行李並將其送到客房或大堂，特別是使用酒店提供交通服務的客人。主要負責在客人入住期間及時滿足客人的需求，並給予適當的關注。全面了解酒店的服務與設施，記錄所有重要的交通數據，並協助日常的車輛管理。 1. 與客人建立良好關係，以獲得客人的忠誠度。 2. 確保所有與客人有關的送貨服務都準確地記錄下來。 3. 確保所有交通工具的記錄都是完整且正確的。 4. 確保客人抵達及離開酒店的程序都按照標準步驟進行處理。 5. 協調並及時運送及收取客人的行李。 6. 隨時為抵達的客人及離店的客人打開大門。 7. 時刻保持工作區域的整潔。 8. 保持微笑熱烈歡迎客人的到來，並盡可能使用客人的名字來稱呼他們。 9. 為入住的客人提供客房參觀，讓客人了解酒店的各項設施和資訊。 Greets all guests and visitors upon their arrival, deliver or collect guest’s luggage according to their request in timely manner, especially the one using hotel transportation Services. Responsible for paying attention to guest needs throughout their stay. Knowing hotel product knowledge and amenities, providing accurate information of all areas in the Hotel and Guest Room. Record all necessary transportation, vehicle data and assist in the daily management of hotel vehicles. 1. Build good relationship with guests to obtain guests' loyalty. 2. Ensure all the delivery services are noted down accurately. 3. Ensure proper records are maintained for all transportation. 4. Follow hotel’s quality standards and procedures upon Guest Arrival and Departure. 5. Able to deliver and collect guests’ luggage in a timely manner. 6. Ensure lobby door is open immediately to the arrivals/departures. 7. Always maintain the cleanliness of work area and equipment used. 8. Greet, welcome and anticipate every guest. Best to greet them with their names. 9. Provide a tour to guests around the hotel.

健身房教練須具備相關專業證照，負責健身房的日常清潔與維護。亦負責協助顧客服務、安全以及回覆任何與健身房其設備的相關諮詢。 1. 維持健身房最高品質的清潔、舒適及狀態。 2. 執行健身器材包含設置、維護、收納與清潔。 3. 即時向主管回報任何待修繕的事物。 4. 幫助顧客了解健身器材的安全使用方法。熟悉部門的標準作業流程以及酒店規範。 5. 隨時掌握酒店日常服務、活動、促銷等最新資訊。 6. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。 7. 健身器使用之秩序與安全檢查，預防意外事件的發生 8.為顧客介紹各項健身課程方案。針對顧客的歷史紀錄、喜好或需求提出建議，並當場示範或展示樣品。 9. 創造一個積極且和諧的工作環境，並與同事們保持良好的關係。 10. 依照主管的指示參加並協助各項培訓課程。 11. 嚴格遵守各項酒店規範以及標準作業流程。 The fitness instructor must hold relevant professional certifications and be responsible for the daily cleaning and maintenance of the gym. Additionally, they are responsible for assisting with customer service, safety, and responding to any inquiries related to gym equipment. 1. Maintain the highest quality of cleanliness, comfort, and condition in the gym. 2. Handle gym equipment setup, maintenance, storage, and cleaning. 3. Report any items in need of repair to the supervisor immediately. 4. Assist customers in understanding the safe use of gym equipment. Be familiar with department standard operating procedures and hotel regulations. 5. Stay informed about the latest hotel services, events, promotions, etc. 6. Address customer needs and report any feedback or complaints to the supervisor immediately. 7. Monitor the order and safety of gym equipment usage, preventing accidents. 8. Introduce various fitness class programs to customers. Offer suggestions based on customer history, preferences, or needs, and demonstrate or showcase samples on the spot. 9. Create a positive and harmonious work environment and maintain good relationships with colleagues. 10. Attend and assist with various training courses as directed by the supervisor. 11. Strictly adhere to all hotel regulations and standard operating procedures.

業務經理負責帶領及管理各項與企業銷售業務和市場相關的業務行為。該職位為企業客戶的聯絡窗口，全力貢獻以增加業務，確保各項業務行為皆符合銷售策略，並滿足個人及酒店的業績分配與目標，以提高利潤。 1.規劃和管理國內和海外各企業客戶的業績目標。 2.根據業務總監及行銷業務副總經理的指示，制訂針對業務範圍內的各家企業的銷售行動計劃。 3.透過與知名客戶發展並維持良好關係來產生業務，強化公司的潛在收入，主動判別並招攬新業務，以實現個人和酒店業績目標。 4.開發建立目標市場內的關係，以加強並擴大客戶群以獲得銷售機會。 5.維護企業/聯絡人資料、重要資訊和銷售活動。確保及時更新各項資訊並安全保存。 6.搜尋並更新市場趨勢、競爭對手、客戶和顧客等相關知識。針對競爭對手的優勢和劣勢進行分析、實行業務計畫以獲得更高的市場占比。 7.確保銷售方案內包含餐飲、宴會、SPA及各項酒店服務。 8.協助達成年度營運目標，以滿足並超越預算預期。透過增加收入、控制開支並為業主和酒店提供投資回報來確保成功的績效。 9.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 10.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 11.賦予團隊成員自主權和責任感，以超越賓客的期望。分派任務並期望責任制與定期回饋。 The Sales Manager is responsible for leading and managing all sales activities pertaining to corporate sales accounts and markets. The individual acts as the point of contact for corporate sales clients, highly contributing to business generation, ensuring that all direct sales activities align with the Sales strategies and that both individual and hotel's quotas and goals are met to maximize profit generation. 1.Plans and manages sales goals for all corporate accounts, both local and overseas. 2.Develop sales action plans to target corporate in the assigned area as discussed and instructed by Director of Sales and EAM of Sales & Marketing. 3.Proactively identify, qualify, and solicit new business to achieve personal and hotel revenue goals by building network and relationships with higher-profile clientele to generate sales leads, optimizing potential revenue for the company. 4.Develop relationships within target market community to strengthen and expand customer base for sales opportunities. 5.Maintains an updated company/contact profile, key information and sales activities. Ensuring that all information should be updated on a timely basis and kept securely. 6.Develop and maintain knowledge of market trend, competition, clients and guests. Perform competitive analysis on competitor's strengths and weaknesses to implement sales projects to gain higher market shares. 7.Ensure sales activities focus on all facilities including Food and Beverage, Catering, Spa, inclusive of all experiences. 8.Assist in achieving the annual operating budget to meet and exceed budget expectations. Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the property owner and the hotel. 9.Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information. 10.Handling complaints and resolving service ‘Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction. 11.Assists the higher management in updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.

1. 協助餐飲部各餐廳開幕前準備工作，包含餐廳佈置、餐具整理、接受餐飲專業訓練。 2. 協助餐飲廳行政庶務。 3. 其他主管交辦事項。 4. 確保餐期前，維持桌面整齊乾淨、餐具完整。 5. 送餐及收餐，擦拭餐盤、餐具，補充餐飲備品等。 6.整理餐桌及環境。 1. Assist in the preparation of the opening of each restaurant in the F&B department, including restaurant decoration, tableware arrangement, and professional training in catering. 2. Assist in the administrative affairs of the food and beverage hall. 3. Other matters assigned by supervisors. 4. Make sure that the table is neat and clean, and the utensils are intact before the meal. 5. Deliver and receive meals, wipe down plates and utensils, replenish catering supplies, etc. 6. Organize the table and the environment.

焰28 Fine Dining 西餐廳 提供火烤料理的Fine Dining，提供顧客靜謐，優雅的服務，讓客人享受台灣食材結合西式料理手法餐點。 https://capellahotels.com/en/capella-taipei/dining/ember-28 焰28 Fine Dining 西餐廳領檯/帶位員迎接及歡迎顧客進入餐廳。負責餐廳預訂、座位排位及引導顧客就座。 1.以微笑、眼神交流和友善的問候來歡迎和感謝顧客，並儘可能地使用顧客的姓名稱呼他們。 2.接聽電話並接受訂位，詢問並記錄顧客的喜好或任何特殊需求/慶祝活動，將此資訊分享給廚房人員或主管。 3.準確地記錄所有預訂，登記各項特殊需求並傳達給相關同事，以提供最高水準的用餐體驗。 4.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 5.了解各項酒店產品、各餐廳菜單及促銷活動。積極推銷各式優惠，盡可能提高酒店的營收。 6.關懷候位的顧客並向他們介紹酒店服務和周遭景點的相關資訊。 7.依照現場營運狀況、餐廳規定以及指定保留席的需求，控管餐廳的人潮以確保順利營運。 8.引導顧客就座後，將相關資訊交接給領班。 9.積極傾聽並回應顧客的詢問、疑慮和需求。 10.透過陪同、文字解釋、或在紙上寫下指示等方式來協助任何殘障人士（如視力、聽力或肢體障礙）。 11.確保餐桌擺設正確，每個座位前都有餐巾、乾淨的餐具及標準餐桌擺設中所需的各項物品。 12.執行餐廳開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、補充備品、關燈、鎖門及完成日常清潔清單。 The Western Restaurant Host/Hostess greets and welcomes guests entering the restaurant. The individual is responsible for taking dining reservations and assigning and seating guests to the table. 1. Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. 2. Answer phones and take dining reservations from guests, ask and record preferences or special requests/occasions, and relay this information to kitchen staff or management. 3. Maintains accurate recording of all reservations and ensures that special preferences are logged and communicated to relevant colleagues to provide the highest level of dining experience. 4. Maintain an up-to-date knowledge of the hotel's daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information. 5. Be the champion of hotel offerings, all outlet menus, and special promotions. Actively upsell or cross-promote special offers within the hotel to maximize revenue generation for the hotel. 6. Engage guests in waiting with regards and provide more information on the property services and area attractions/offerings. 7. Ensures smooth running of the outlet by managing customer flow among the service sections, taking into account requests for a particular table or section, depending on availability and operating standards. 8. Escort and seat the guests at their table before handing over to the station Captain. 9. Actively listen and respond positively to guest questions, concerns, and requests. 10. Assist individuals with disabilities, (e.g. visually, hearing, or physically impaired) by escorting them when requested, using words to explain actions, writing directions on paper, etc. 11. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. 12. Performs opening and closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklists.

1. 負責擺盤、送餐及聯繫內外場之工作。 2. 負責客人帶位、倒酒水等工作。 3. 於客人用餐完畢後，負責收拾碗盤與清理環境。 4. 負責結帳、收銀之工作。 5. 負責全店的打掃與清理，時而進行環境布置。

三二行館The SPA為全球頂尖酒店唯一SPA TROPHY獲獎團隊 三二行館的經營一向以低調、奢華、優雅來詮釋 三二行館的管理一向以同理心、主動、積極、友善、互助、尊重、專業為導向 對養生、美體、芳療有相關經驗、注重團隊合作、不意流手汗者 若您具備以上特質，那麼我們會是彼此的最佳選擇~歡迎您加入我們~ 薪資說明： 1. 新人到職保障高底薪 2. 除固定底薪外，另有施作療程超高抽%獎金、產品販售獎金，平均月入41,000~56,000以上不是問題 休假制度： 視每月休息日、例假日天數而定。舉例:當月有4個休息日、4個例假日，則當月可休8日 經歷專長：曾任飯店業或其他產業芳療師 職務說明： 1. 在綠意盎然舒適優雅的的環境中從事令人愉悅的身心靈芳療 2. 提供貴賓各部位美容、美體、精油、經絡、歐式等芳療服務 3. 優質的男性與女性貴賓、簡單又貼心的像家人般的互動 4. 提供美容保養、精油芳療、壓力抒解及養生保健等知識。 5. 維護與貴賓之間良好的關係互動。 6. 量力而為不超接療程、維持專業、舒適療程品質 7. 定期聘請業界資深講師來館函授身、心靈、專業手技…等培訓 8. 居住外縣市者，供免費宿舍(倘尚有床位） 9. 除底薪外另有高抽成，持多益、或日語證照，外語能力實際於工作上流暢運用每月津貼2,000~3,000元不等 10. 每日免費健康營養的團膳 本職缺到職前三個月皆安排新人訓練，招募未滿4人不開放新訓課程，新訓期間不需繳交任何訓練費且可領薪 最近開課日期：2026/3/1

夜班房務員負責在夜間維持客房及公共區域的整潔、有序與舒適。此職位的主要任務是確保夜間入住的賓客享有安靜舒適的住宿體驗，同時為隔日的營運做好充分準備，並始終遵循豪華酒店的服務標準。 客房與公共區域維護 • 依據最高客房部標準，清潔並整理客房、套房及指定區域，並依需求補充備品與用品。 • 執行夜間整理／夜床服務，並即時處理客房相關需求。 • 維持夜間公共區域、走廊及服務區域的整潔與秩序。 • 及時回報維修需求、安全隱患及異常房況。 賓客服務 • 以有禮且謹慎的態度回應賓客需求並遞送備品，同時確保其隱私、安全與資訊保密。 團隊合作與回報 • 與夜班房務主任及前台密切合作，掌握房態與賓客需求，並協助完成夜間清潔任務。 • 依標準流程處理遺失物品，並負責安全使用各項設備與清潔用品。 健康與安全 • 確實遵守所有化學品操作、防火安全及衛生清潔相關標準作業流程。 • 維持安全、有序且高效的工作環境，保障自身與同仁的工作安全。

1. 督導前檯與禮賓團隊，於高峰時段協助營運，確保貴賓及優悅會會員獲得高品質接待與關注。 2. 即時回應並處理顧客需求，維持良好住宿體驗與顧客關係。 3. 巡查前後勤各部門整潔與服務狀態，監督員工儀容、行為及作業流程。 4. 協助忠實客戶經理迎賓安排與活動推動，強化會員關係經營。 5. 與各部門協調合作，主持前檯會議並提供功能性支援。 6. 分析帳務與房價差異，審核折扣與信用交易，控管房務收入並熟悉緊急狀況系統操作。 Operations & Guest Experience Supervise front desk and concierge teams, providing support during peak hours to ensure VIP guests and IHG One Rewards members receive attentive, high-quality service. Respond promptly to guest requests to maintain a positive guest experience and strong relationships. Conduct regular inspections of front and back-of-house areas to ensure cleanliness and service readiness; oversee staff grooming, behavior, and procedures. Assist the Loyalty Manager with VIP arrivals, room arrangements, and member engagement initiatives such as events and welcome programs. Interdepartmental Coordination & Support Coordinate with all departments and provide functional support as needed; lead and contribute to front office meetings and cross-departmental communication. Financial & System Management Review billing instructions, monitor guest credit, analyze rate variance reports, and approve discounts to ensure proper revenue control; be proficient in PMS and emergency procedures. Accountability This position reports directly to the Assistant Front Office Manager. Responsible for ensuring the front office and guest services team deliver consistent, high-quality service. Acts as a key liaison between guests and departments, and supports front office operations in maximizing guest satisfaction and revenue performance. May be required to act as Manager on Duty during assigned shifts.

Reporting directly to the Director of Rooms, the Front Office Manager is responsible for assisting Management in the overall day to day operations of the hotel whilst on duty. At all times the Front Office Manager is expected to lead by example - their behaviors, speech and appearance must be without fault. Their treatment of staff must be courteous and discretionary. Their guest service standards must be the benchmark that sets the levels to be attained by all hotel colleagues. 1.As a representative of senior management, the Front Office Manager will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the Front Office Manager must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying the situation. 2.The Front Office Manager is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to the hotel. 3.To assist as required/requested with the solving of any guest complaints/upsets. 4.The Front Office Manager is responsible for actioning fire and emergency procedures and for contacting Senior Management in case of a fire or emergency whilst on duty. 5.To ensure that you as Front Office Manager are constantly aware of and “up-to-date” with all happenings and operations within the hotel. It is vital that you have an obvious presence throughout the hotel, and be visible and moving through public areas and departments continually whilst on duty. 6.To ensure that you as a Front Office Manager are completely aware of all the hotel’s services and facilities, outlet operating hours and scope of service. 7.To acquire, through training provided, a comprehensive knowledge of the hotel Computer System, Telephone System, Paging System and In-House Movie System. 8.Oversees the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients and customers of the Hotel. 9.To be responsible for the entire Front Office Department operation in the absence of the Director of Rooms. 10.Ensure all team members recognizes the importance of Forbes standards as to deliver excellent audit and service performance. 客務經理直接向客房部總監報告，負責當班期間協助管理層處理飯店的日常營運。客務經理在任何時候都應該以身作則-他/她們的行為、言語和外表必須沒有錯誤。他/她們對待員工必須有禮貌且謹慎。他/她們的賓客服務標準必須成為所有飯店同事應達到的水平基準。 1.作為高級管理層的代表，客務經理將被要求處理客人問題和/或投訴。在處理這些情況時，客務經理必須確保使用機智和外交手段，並在糾正這種情況時遵守公司政策。 2.客務經理負責接待和護送所有貴賓，並確保他們在抵達飯店時感到舒適及受歡迎。 3.根據需要/要求協助解決任何顧客的投訴/不安。 4.客務經理負責執行消防和緊急程序，並在值班期間發生火災或緊急情況時聯繫高級管理層。 5.確保您作為客務經理始終了解並「了解」飯店內的所有事件和營運情況。至關重要的是，您在整個酒店中都有明顯的存在，並且在值班期間不斷地在公共區域和部門中走動並保持可見。 6.確保您作為客務經理完全了解飯店的所有服務和設施、門市營業時間和服務範圍。 7.透過培訓，全面了解飯店電腦系統、電話系統、尋呼系統和室內電影系統。 8.監督客人活動的日常活動，能夠解決客人的投訴並與飯店的客人、顧客和顧客建立友好的關係。 9.在客房總監不在的情況下，負責整個客房部的運作。 10.確保所有團隊成員都知道富比士標準對於提供卓越稽核和服務績效的重要性。

ＴＡＭＥＤ　ＦＯＸ　正在尋找理念相投的小狐狸們！ 如果你也剛好熱愛美食、寵物以及喜愛接觸人群，歡迎加入我們的大家庭！！ Ｆｅｅｌ　ＷＩＬＤ，Ｇｅｔ　ＴＡＭＥＤ！ 具備條件： 1. 至少6個月的餐廳經驗 2. 基本英文能力者尤佳 3. 有領台經驗且使用過訂位、候位系統者佳 4. 具備良好記性及組織能力，能熟記常客的偏好習慣 5. 有彈性思考能力、處理多項任務，互相合作具團隊精神、與團隊有效溝通 6. 積極的工作態度，熱情活潑、開朗、行動力高 7. 乾淨、整潔的外表儀容，保持最高衛生標準 職務內容： ●外場服務 - 確保客人的餐點與飲料的品質、整理餐桌桌 ●領台帶位 - POS系統操作訂位、帶位、接聽電話 ●補給工作站的所有備品 ●維護店內整潔 ●協助銷售在商品桌寄賣的商品 ●熟記菜單，可以回答客人的任何關於菜單的問題

1. 招募與聘用 主導正職、兼職和實習生的招聘與面試流程，吸引並選拔出最符合團隊需求的優秀人才。 2. 保險管理 負責管理兼職同仁的勞健保、出缺勤紀錄及保險事宜。 3. 行政管理 處理外籍同仁的聘用與相關事宜，並精確管理員工資料，確保資料的完整性與準確性。 4. 同仁關係管理 策劃並執行各類員工活動，增進同仁間的互動與團隊凝聚力，並促進跨部門的協作與溝通。 5. 主管交辦事項 迅速而高效地完成主管交付的其他任務，為團隊提供全方位的支持，共同達成工作目標。 備註：實際工作項目與職責的比重將根據根據個人專業背景與職能進行調整。 1. Recruitment & Employment Responsible for recruitment, and hiring processes for full-time, part-time, and interns positions. 2. Insurance Management Manage labor and health insurance of casual , attendance records, and other insurance matters. 3. Administration Handle the employment and related matters for foreign colleagues and manage colleagues data maintenance. 4. Employee Relations Plan and conduct colleagues activities, and facilitate cross-departmental communication and cooperation. 5. Other Tasks Assigned by manager and director. Complete other duties as assigned by manager and director. Note: The actual tasks and responsibilities will be adjusted based on skills and competencies.

負責人事方面工作的計畫、管理、協調以及參與，如管理福利、勞工關係、飯店人事政策、規章、程序以及活動實施的建議。 1.管理人資部門，保證服從飯店的所有政策和程序，以及其他與同事工作有關的政府政策。 2.建立並實施招募、甄選規定和程序，為空缺職位吸引更多有資格的候選人。 3.根據部門的標準、政策和程序與申請部門協調共同招募員工；協助申請部門對新同事入職指導及評估。 4.回顧所有規章制度以確保其可應用性。與部門主管協調，並向管理層推薦最後將採用的規章制度。 5.維護並隨時更新同仁記錄的檔案、政策程序以及其他與人事相關的檔。 6.按照飯店和政府的要求定期向管理層上交報告，如離職報告、人事相關清單，事故報告等等。 7.回顧人資政策、程式和實施情況，向管理層提出改進、改良或更新的建議。 8.向飯店同事提供必要的諮詢，如職業規劃、員工關係以及其他與人資有關的法律援助。 9.在飯店內實施並跟進有效的員工關係以及激勵機制。 Responsible for planning, managing, controlling, coordinating and participating in Personnel activities such as the administration of benefits, labor and employee relations; for the formulation and recommendation for implementation and execution of hotel personnel policies, rules, procedures and programs. 1.Manage Personnel Department, ensuring compliance with all hotel policies and procedures; and local and government regulations pertaining to employment practices. 2.Develops and implements recruiting and screening systems and procedures in order to attract most qualified candidates for position vacancies. 3.Coordinates with requisitioning departments in the recruitment of employee following established standards, policies and procedures; assists them in the orientation and evaluation of their personnel. 4.Investigates and reviews all disciplinary actions to ensure applicable law and regulations and procedures are followed. Consults with department heads on appropriate action and recommends to management final action to be taken. 5.Maintains and updates files on employee records, legal documents policies and procedures and other personnel matters. 6.Prepares and submits periodic reports for management use in accordance with hotel and government requirements such as turnover reports, personnel inventories, accident reports etc. 7.Reviews personnel policies, procedures, and practices; recommends changes, modification or updating to management. 8.Counsels hotel personnel as needed in areas such as career planning, employee relations and legal requirements related to personnel. 9.Implements and monitors an effective employee relations and motivation programs in the hotel.

1.餐廳訂位作業 2.顧客接待服務 3.出納結帳作業 4.宴會訂席作業 5.主管交辦事項

【拍拍圈 PopChill】精品估價鑑定門市專員 你是否熱愛時尚、對精品充滿好奇、又想在潮流產業中學到第一手知識？ 拍拍圈 PopChill 是台灣最受矚目的二手精品買賣平台，我們也提供寄賣服務，並即將開設 第一家實體門市！我們誠摯邀請你加入這個結合「科技 ✕ 精品 ✕ 電商」的團隊。 【工作內容】 （以下各項無經驗可，我們會有專人帶著你一起學習！） 精品估價 — 協助顧客進行商品評估與報價。 精品鑑定 — 使用 AI 儀器進行專業鑑定。 商品拍攝與上架 — 將精品拍照、撰寫文案、上架至平台。 其他主管交辦事項 — 配合門市運作與品牌推廣。 每天都能接觸最新的精品單品，快速累積時尚眼光與專業知識！ 【我們在找這樣的你】 對 時尚與精品 有熱情，熱愛關注流行趨勢 熟悉網購文化，如果你本身就是 PopChill 的愛用者更棒！ 學習力強、抗壓性高、樂於挑戰與成長 擁有良好的 團隊合作、細心度、溝通能力 保有 熱情與正向態度，喜歡與人互動 【工作特色與學習收穫】 每天都能第一時間接觸各式精品包款與時尚單品 學習 AI 鑑定技術與精品估價實務 深入了解時尚精品與電商運營知識 累積實體門市營運經驗與顧客服務技巧 在充滿創新的團隊中快速成長 【工作地點】 門市駐點 需配合輪班排班制 【我們的邀請】 如果你： 熱愛精品與時尚， 想親手參與電商與門市營運的每個細節， 期待一份能讓你每天接觸新鮮事、學到真功夫的工作， 那麼，拍拍圈正在等你加入！

協助領班廚師製作負責區域餐點，確保所製作的各項餐點品質穩定且符合水準，遵從嘉佩樂標準規範來提供專業、有禮、高效且靈活的服務，以大幅提升員工滿意度。 1.遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 2.擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 3.維持廚房的一貫標準並遵循該廚房所規範的準則。 4.於日誌中回報每日產能以及任何問題，包括損壞和破損。 5.遵循酒店的標準作業流程。 6.執行所屬廚房的開始及結束營業的作業流程。 7.確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 8.減少損壞或浪費。 9.以有禮且有效率的方式處理員工需求，並向主管報告任何顧客投訴或問題。 Assist the chef de partie in preparing meals for the assigned area., produce a consistent, high-quality product, and ensure a courteous, professional, efficient, and flexible service consistent with the Capella Standards Policies & Procedures to maximize colleagues' satisfaction. 1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 3. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 4. Report in the logbook all productions and problems daily including spoilage and breakage. 5. Follow the SOP's of the hotel. 6. To perform opening and closing procedures established for the Place of Work as assigned. 7. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 8. To reduce spoilage and wastage. 9. To handle colleagues' inquiries courteously and efficiently and report colleagues' complaints or problems to supervisors.

開幕未滿一年即獲得500盤推薦，精緻高端無菜單料理，僅有14個吧台座位及兩個包廂，歡迎加入! https://capellahotels.com/en/capella-taipei/dining/mizue Mizue 日式無菜單料理 餐廳經理負責監督Mizue 日式餐廳的相關財務營收及服務品質，維持並控管餐飲的服務及維護顧客關係。協助餐飲副總完成酒店開業相關規劃及人員招募面試。 主要職責： 1.顧客服務：以專業榜樣領導團隊，提供高品質、細緻且一致的服務體驗。 2.日常營運：負責餐廳每日營運管理，確保團隊遵循飯店標準與流程。 3.市場趨勢與策略：掌握市場動向，協助制定菜單定價與服務策略。 4.行銷內容更新：與行銷業務部及主廚溝通，定期更新菜單與活動資訊，支援餐廳推廣與行銷。 5.財務管理：準確呈報營運數據，包含損益、預算與成本控制。 6.資訊傳達：熟悉飯店活動與促銷，主動向團隊傳達最新資訊，提升顧客體驗。 7.客訴處理：處理顧客反饋與服務缺失，並確保回覆與改善迅速到位。 8..服務標準：推動團隊遵循富比士五星標準，提升服務表現與稽核成果。 9.員工培訓：主動辨識訓練需求，提升員工能力與工作表現。 10.安全與隱私：確保顧客與同仁的隱私與人身安全受到妥善保護。 The Restaurant Manager oversees the full-day operations of Plume restaurant, ensuring revenue goals, service quality, and guest satisfaction are consistently met. This role focuses on operations management, team training and recruitment, service supervision, and financial reporting. Key Responsibilities: 1.Guest Service: Lead by example to deliver refined, high-quality, and consistent guest experiences. 2.Daily Operations: Manage day-to-day restaurant operations, ensuring the team follows hotel standards and procedures. 3.Market & Strategy: Stay informed of market trends and assist in developing pricing and service strategies. 4.Marketing Tools: Regularly update menus and promotional materials to support marketing initiatives, work closely with MarCom team and Chef. 5..Financial Management: Accurately report financial data, including P&L, budgeting, and cost control. 6.Information Sharing: Stay updated on hotel promotions and activities, and effectively communicate changes to the team. 7.Complaint Handling: Address guest feedback and service issues promptly, ensuring timely resolution and satisfaction. 8.Service Standards: Promote and maintain adherence to Forbes standards for service excellence and audit performance. 9.Team Development: Identify training needs to enhance staff skills and improve overall performance. 10.Safety & Privacy: Ensure guest and employee privacy and safety are always protected.

【工作內容】 ➤ 文書處理：文書資料處理工作及文件收發 ➤ 系統維護：維護、更新、管理各類文件檔案與資料庫 ➤ 行程安排：行事曆與會議維護及安排 ➤ 採購核對：辦公室用品採購及管理 ➤ 帳本管理：使用記帳系統管理收支帳務、發票上傳、零用金報銷 ➤ 交辦事項 【薪資福利】 ➤ 休假安排：週休二日 ➤ 薪資調整：按公司營運狀況與個人考績調薪 ➤ 勞保健保：按勞基法提供勞保、健保、職災、意外險 【幹部福利】 ➤ 團隊管理獎金 ➤ 行政庶務獎金 ➤ 年節秋節禮品獎金