Position Summary
Applied Materials is looking for a skilled Process Support Engineer to join our Advanced Packaging Technology team. You will provide hands-on support for semiconductor process technologies, focusing on one of the following areas: PVD, Plasma Etch, CMP, or CVD.
In this role, you’ll work closely with internal R&D and customer fabs to optimize equipment performance and resolve process issues. You’ll contribute to technology evaluations, first-in-fab demos, and process improvements for high-volume manufacturing.
This is a technical, non-managerial position reporting to the Process Support Manager. Prior experience in advanced packaging is helpful but not required—we value deep expertise in your process domain and a strong drive to innovate.
Role Responsibilities:
• Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment
• Work closely with the customer to develop leading-edge processes used to manufacture the most advanced semiconductor chips, many of which are inside everyday electronic devices
• Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments
• Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues
• Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust
• Apply your growing knowledge of best practices to offer a new perspective using existing solutions
• Serve as a resource for junior colleagues and a liaison between the customer and business unit; you may also lead small projects with manageable risks and resource requirements
Qualifications:
• Master’s degree in chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field
• 5-15 years of experience in the semiconductor fab or equipment industry. In-depth knowledge of CVD/CMP/Etch process tool is highly preferred
• Strong interpersonal and communication skills to explain sensitive information and work to build consensus among project stakeholders
• Communication proficiency in English language
1. PDMC/X customer qual system readiness control & management.
2. New tool and material qualification support.
3. PDMC/X qual SL quality management (S2S, Change of POR (Tool/Blank/Process…)
4. Change management and control.
5. Support Product/Process SPC system development and rule define.
6. Support new/Revised Spec controls in system.
7. Other QS dedicated project.
1. To improve device yield &CIP in order to meet customer request and customer service.
2. Identify and solve process and device problems.
3. Support for customer visit and audit.