Work Location: Penang, Malaysia
Job Type: Full-Time
Industry: Customer Service / Outsourcing Services
Salary Range: MYR 7100 -8000
Visa Support: Provided
Relocation Support: Flight allowance + 1 week of free accommodation
Job Description
We are hiring Mandarin native speakers (preference given to candidates from Taiwan) to join our global customer support team based in Penang, Malaysia. This role requires fluency in both Mandarin and English to deliver high-quality service to customers across the Asia region.
Key Responsibilities
Provide professional support to customers via phone, email, and online chat in both Mandarin and English.
Guide customers through online ordering and payment processes.
Handle customer issues efficiently and escalate urgent matters when necessary.
Accurately record customer information and strictly adhere to data security protocols.
Collaborate with the team to continuously improve service quality.
Achieve performance targets (KPIs) set by the company.
Job Requirements
Education & Experience:
Diploma or Bachelor’s degree (any major; Communication, English, or related fields preferred).
Fresh graduates are welcome to apply.
6+ months of customer service experience (in any industry) is a plus.
Language Skills:
Native-level Mandarin (clear pronunciation, fluent communication).
English level B2 (fluent in speaking and writing).
Soft Skills:
Customer-oriented with patience and empathy.
Excellent problem-solving and active listening skills.
Able to adapt to a fast-paced work environment.
Technical Skills:
Typing speed: 40 words per minute with 90%+ accuracy.
Proficient in Microsoft Office.
Employee Benefits
✅ Malaysian work visa support
✅ Relocation flight allowance
✅ 1 week of free accommodation upon arrival
✅ Multicultural working environment
✅ Career development opportunities
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The Staff/Sr. Engineer, CPLD will be based in Taiwan Taipei Wugu Site. The Staff/Sr. Engineer, CPLD performs the responsibility for CPLD programming and validation in Server/Storage Projects request.
What a typical day looks like:
1. Skilled FPGA/CPLD Design Engineer with strong capabilities in Server/Storage system and hardware-level design.
2. Responsible for development and integration of CPLD/FPGA that implement functionality on prototypes: spanning from low-level hardware sequence control, logic control & status for embedded systems, to high-speed links, to high level IP blocks, to custom hardware-accelerated algorithms & filters.
3. Work closely with Hardware, BIOS, BMC and Firmware team for CPLD/FPGA development.
4. Designing validation plan and development spec.
5. Debugging platform and systems issues.
The experience we are looking to add to our team:
1. 3-10 years of working experience in Firmware development.
2. Familiar in Verilog RTL language. Experienced with CPLD/FPGA development on Lattice, Altera and Xilinx devices.
3. Experience with I2C, SPI, LPC, UART, PCIe protocol design
4. Experience with verification methodologies, RTL and gate level simulations and debug.
5.Good problem-solving skills.
The information we collect:
We may collect personal information that you choose to submit to us through the Website or otherwise provide to us. This may include your contact details; information provided in online questionnaires, feedback forms, or applications for employment; and information you provide such as CV/Resume. We will use your information for legitimate business purposes such as responding to comments or queries or answering questions; progressing applications for employment; allowing you to choose to share web content with others or; where you represent one of our customers or suppliers, administering the business relationship with that customer or supplier.
力ポイントとは?
- 国際的な環境:複数のプラットフォームで展開するダイナミックな国際環境でご活躍
できる
- 業界領域を超えた経験:さまざまなな業界での経験を積む機会あり
- キャリア成長 & リーダーシップ:キャリアアップ、日本市場の拡大に関われる機会、
ビジネスの重要な機能へ触れられるチャンス
- 自主性 & オーナーシップ:プロジェクトを推進し、担当領域内外で意思決定に影響を
与える裁量権がある
- 多様なビジネス領域への関与:エンジニアリングを基盤とし、PM、デジタルマネジメ
ント、営業、提案業務、クライアント対応などへのキャリアパス
- エンジニア主導の文化:RoviSysでは、多くのリーダーがエンジニアリングのバックグ
ラウンドを持ち、興味や能力に応じて営業、マーケティング、採用などのビジネス領
域にキャリアを広げられる
業務内容:
以下のような自動化ソリューションの開発および実装:
- PLC、DCS、BMS を活用したシステム
- HMI開発
- データヒストリアンおよびレポーティング
- 製造管理システム
- 産業向けAIの活用事例
- 制御盤の電気設計、フィールド配線、通信ネットワーク
- 設計業務の実施: P&IDドキュメント作成、ネットワークアーキテクチャ設計、機能設
計仕様書の作成
- システムの設置監督およびテスト・試運転の実施
- プロジェクト完了後のシステムアップグレードおよびサービスの提供
Why Join RoviSys?
- International Exposure: Work in a dynamic international environment across
multiple platforms
- Cross-Industry Opportunities: Gain experience in different industries
- Career Growth & Leadership: Significant opportunities for career advancement,
involvement in Japan’s expansion, and exposure to key business functions
- Autonomy & Ownership: Enjoy freedom in driving projects and influencing
decisions both inside and outside of assigned projects
- Diverse Business Exposure: Engineering-first approach with opportunities to move
into PM, digital management, sales, proposals, and client engagement.
- Engineering-Driven Culture: At RoviSys, most leaders started from an engineering
background and transitioned into sales, marketing, hiring, and other business
functions based on interest and capabilities.
Description of work:
- Develop and implement Automation Solutions such as:
o PLC, DCS and BMS based Systems
o HMI Development
o Data Historians and Reporting
o Manufacturing Management Systems
o Industrial AI Use Cases
o Electrical Design of Control Panels, Field Wiring, and Communications Networks
- Perform Design Functions such as: P&ID Documentation, Network Architectures,
Functional Design Specifications
- Provide Installation Supervision and System Testing & Commissioning of Systems
- Support post project Systems Upgrades and Services
At Siemens, we connect buildings, cities, and industries to make them smarter, more sustainable, and energy-efficient. By integrating the real and digital worlds, we empower our customers to optimize operations, achieve sustainability goals, and drive meaningful progress. But technology alone isn't enough—it takes great people to make an impact. Discover what it's like to be part of our team in Taiwan!
What you will do:
1. Clarify and confirm customer’s needs and define project working scope, service request, focusing on protection relay and SCADA field.
2. Support switchgear and circuit breaker maintenance, repair, and modification related service site-survey or project.
3. Lead service project in planning and execution phase, including and not limited by work planning, technical support, meeting, and coordinating service project stakeholders.
4. Build up the competence in engineering, device testing, analysis, trouble shooting and training in protection relay, power SCADA field with local force or HQ.
5. Manage and prepare project or technical related documentation.
6. Complete ad-hoc tasks and projects as directed by management.
What we are looking for:
• Bachelor degree or above in the electrical engineering or information engineering related field.
• Two years of project management & engineering experience in Power and SCADA projects.
• Experience of software programming for Relay & SCADA projects.
• Passion in problem solving and people coordination.
• Good command of both Chinese & English communication skills.
• Strong passion for problem-solving and excellent people coordination skills.
• Flexibility to work in various locations, primarily within scientific or industrial parks in Tainan or Kaohsiung, or other assigned locations.
We are seeking a highly motivated and experienced Principal Packaging Engineer to join our NPI Packaging team. You will be a member of the FPGA (Field Programmable Gate Array) Business Unit, which is a leader in research, development, and manufacturing of highly reliable non-volatile Field Programmable Gate Arrays. In this role, the candidate will be responsible for advanced semiconductor package
development. The ideal candidate will have a background in semiconductor packaging and assembly, and a strong ability to collaborate cross-functionally, solve technical problems, and manage projects.
Responsibilities:
• Co-design packages with Silicon, Packaging, and Systems engineering teams to ensure designed packages meet electrical,
mechanical and thermal requirements of high-performance flip chip packages.
• Work with business unit’s IC design teams to select the optimum package solution on cost, performance, manufacturability, and reliability for new FPGA devices, satisfying business unit’s roadmap for new products.
• Learn and define assembly BOM, process, troubleshoot, and support packaging issues of new advanced technology.
• Create package design documentation and assembly instructions.
• Participate in package technology development and/or other business productivity projects which have broad team impact
(e.g. assembly process enhancement, new technology/structure development etc.)
• Manage package qualification for commercial and automotive applications.
• Coordinate with assembly vendors on new packages from development to high volume production.
This is a good opportunity to join a startup company working in UWB and Radar product.
Co-work with ASIC design team for product development
competive salary and startup package
工作內容:
- 協助 Radar 定位演算法DSP實現及其驗證
- 協助數位晶片Serial介面(I2C/SPI)開發
- 協助產品驅動程式開發和相關測試
具備條件:
- 具3年以上Digital IC design或FPGA開發相關經驗
- 熟悉RTL coding、simulation & synthesis流程及其開發工具使用
- 具C/C++ coding 和 debug 能力
- 能理解基礎數位運算原理如FIR IIR cordic佳
As senior/staff digital design engineer, this person is required to support all digital design activities on company products, design services as well as internal IP development. Below are the responsibilities:
- Responsible for RTL Design and writing of test bench
- experience in IP core design such as peripheral interfaces, CPU cores, digital controllers
- Architecture review, RTL design, functional verification, post synthesis simulations.
- Responsible for SOC system Integration & verification
- Experience in SoC Architecture and Microarchitecture A
- Experience in ARM CPU integration to SoC
- Experience in SDRAM Memory Controller integration
- Experience in interconnect matrix, AHB Bus Arbitration, multi-layer AHB Bus architecture
- Experience in SoC Peripherals design: GPIO, RTC, UART, I2C, I2S, and SPI
- Excellent in Verilog RTL coding and simulation
- Familiar with FPGA prototype and verification
- SD/SDIO relative experience is an added advantage.
- AMBA Interface relative experience is an added advantage.
- Knowledge in controller design (USB, PCIe, SATA, and Ethernet) is an added advantage.
- Preferably done some FPGA prototyping in previous employment
Desired Skills & Competency Requirement:
- Verilog RTL coding
- SoC design flow and SoC peripheral IP design
- FPGA prototyping and emulation
- System validation and verification
- Characterization and the handling of test equipment
- Digital front-end design, simulation and synthesis
- Verification in system Verilog OVM
- Low power synthesis methodology
- Digital support on DFT and ATPG
- Scripting in Perl, Python, TCL, UNIX, Linux
1. CFE manages projects by customer account basis covering global manufacturing sites to achieve customer-required business performance, such as product quality goals, shipment fulfillment targets, and to manage Customer communication for ensuring Customer satisfaction.
2. CFE is a manufacturing quality communication contact window to customer for manufacturing quality related issues and acts as a representative of customer to monitor product quality to meet/exceed Customer's expectation
3. Identify individual and team's strengths and development needs and create training curriculum in area of responsibility.
4. Coach and mentor members to deliver excellence to internal and external customers.
5. Establish clear measurable goals and objective by which to determine individual and team results.
6. Assign daily/weekly/monthly tasks to team members and supervise the completion of each tasks.
7. Drive continuous improvement through trend reporting analysis and metrics management.
8. Respond to customer complaint and lead team in problem solving and quality improvement plan.
9. Prepare quality and other reports required by customer and follow up until issue closure.
仕事内容:
1. Oversee day-to-day operations management
2. Oversee and manage the full spectrum of HR functions
3. Oversee and manage the full spectrum of financial functions
4. Oversee and manage the full spectrum of Admin functions
5. Day-to-day Staff management
6. Establish SOP, office regulations, elaborate and implement corporate culture.
7. Market Intelligence & Strategic Input – Play the advisory role to the top management by providing market intelligence and local insights.
8. Assist in the development of strategic plans for operational activity. Implement and manage operational plans in the Japan market.
9. Searching New Partnerships – Liaison with other entities in our Group, to explore, develop and build relationships with new partners & vendors for partnership opportunities.
10. Other duties assigned by management.
応募条件 (must):
1. At least 8 years operations management experience.
2. Familiar with Japan working regulations and environment
3. Proficiency in Word, Excel, PPT and other Window Office programs
4. 日本技術・人文知識・国際業務ビザ
(prefer):
1. Self-motivated and open-minded with ample cultural awareness and eager to work in a multi-cultural environment.
2. Japanese-English Bilingual is a plus (in order to coordinate with other entities in our Group)
3. Multi-cultural management experiance will have advantage.
4. Project management experience will have advantage.
5. 歡迎提供 JIS 職務經歷書