1. 國內外客戶聯繫並安排提送空運貨物出口需求。
2. 處理國內外客戶之空運貨物出口事宜。
3. 客戶出貨聯絡,協助業務人員 維繫客戶關係。
4. 協助追蹤貨物狀況與國內外客戶郵件回覆。
5. 帳單與報表製作。
1. Overseas communications, assist sales to facilitate business development to achieve the best customer experience.
2. Order registry in the system and follow up on status and schedule
3. Fulfill customers’ requirements, and update shipment status timely.
4. Shipment tracking and troubleshooting.
5. Documentary works like issuing B/L, debit note/invoice and so on.
1. Assist outside(field) sales to facilitate business development.
2. Order registry in the System and follow up on status and schedule
3. Communicate with Export/Import handling office(s), Fulfill customers’ requirements, and update order status timely.
4. Risk acknowledgment/management from daily order arrangement, including be not limited: to risk from cargo nature, risk during transportation, customs restriction…etc.
5. Documentary works like issuing B/L, D/O, debit note/invoice and so on.
6. Troubleshooting for mids-operations in all kinds
7. Customer service aligns daily operations working.
8. SOP set up for Operation Working Procedure/Standards.
9. Team buildup including allocating the work, training the new staff, and helping to solve the problems of team members.
10. Cooperate with sales staff to achieve the best customer experience
Jump start your career with this excellent opportunity to join the world's leading forwarding and logistics organisation and be part of our ongoing success story.
You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.