Introduction to the job
Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?
If this sounds like you and if you have a strong customer oriented mindset, here is your mission.
Role and responsibilities
For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost.
Time is of the essence to ensure a seamless production of our customers without interruptions on our machines.
-Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution
-Monitoring of worldwide shipments
-Ability to resolve complex issues and drive improvements to further optimize processes
-Ability to support escalations and provide communication proposals for review
-Constructive and reliable communication with worldwide stakeholders from all departments within ASML
-This position requires shift work.
Education and Experience
Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred
-Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred
-A tactical thinker with strong interpersonal and communication skills
-Analytical thinking and ability to organize and prioritize workload
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.
There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Stress-resistant; act under high pressure
-Flexible; willing to go the extra mile for the customer
-Excellent professional communication in English, written and oral
-Drive for results; does not stop until solution has been found, even when obstacles arise
-Team player
-Change management competencies
-Convincing, pro-active and “can do” mentality
-Cultural awareness
-Experience with ERP system(s), SAP R/3 knowledge preferred
-Ability to prioritize
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
The Key Accounts Analyst/Manager role will develop strategic partnerships with customers to understand and anticipate business needs to ensure business objectives are being met. This role is responsible for recognizing and seeking new business opportunities within the current key account base. Take a proactive approach to all aspects of account management and service delivery to clients, Ensuring client needs are identified and met in line with agreed service standards.
Essential Duties and Responsibilities
• Responsible for executing the account strategy and management to improve quality of relationships, product penetration, revenue share, supplier status and ranking.
• Serve as a customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction.
• Ensure that all account plans, service level agreements, standard operating procedures, organizational charts, account information and related documentation are current and on file record.
• Develop key relationships at all levels within the account that drive proactive solutions that are innovative and provide value relative to the customer’s needs.
• Provide overall management of new, existing portfolio and information relative to the customers including implementation of new procedures, quotes, contract agreements, routing, ad-hoc bids, and special projects.
• Reporting to management and clients on KPIs to track client activity and CNW performance.
• Ensure accuracy and timeliness of reporting in sales pipeline management, all regular and ad-hoc sales reports as and when required.
1. 根據預先通知建立檔案,從客戶服務團隊接收S/N,並創建HAWB和MAWB。
2. 為報關建立檔案,執行EDI,發送預警通知,並在系統上發布信息。
3. 聯繫並協調機場航廈操作團隊,檢查危險品貨物的處理流程。
4. 為團隊發展做出貢獻,並根據公司政策確保及時開票。
5. 主動參與公司的業務卓越計劃和相關項目。
6. 簽發轉運許可證,安排卡車和倉庫需求,並提供客戶報價。
7. 從發貨人接收文件,分解並分發到各個檔案中,計算費用,並與海外代理和合作裝載進行費率談判。
8. 為客戶提供服務,與特定客戶聯絡以維持客戶基礎,並協助處理海外代理和客戶查詢。
1. Set up files based on pre-advice, receive S/N from the Customer Service team, and create House Air Waybill (HAWB) & Master Air Waybill (MAWB).
2. Create files for customs brokerage and perform EDI, send pre-alert notifications, and post information in the system.
3. Contact and coordinate with the airport terminal operation team and check the process on DG cargo handling.
4. Contribute to team development and ensure timely billing in accordance with company policy.
5. Proactively participate in the company’s Business Excellence Programs and projects.
6. Issue transfer permits, arrange trucking and warehouse requirements, and provide customer quotations.
7. Receive documents from shippers, break down and distribute them into files, calculate charges, and negotiate rates with overseas agents and co-load.
8. Provide customer service, liaise with specific customers to maintain the customer base, and assist in handling overseas agents and customer queries.