1.日常維護及技術支援:
-第一線處理包括硬軟體、機房設備及網路相關的 IT 疑難問題,例如:電腦無法開機、無法連線至某個網頁、網路緩慢…等。
-倉庫內系統、網路服務之日常維運作業,並於服務異常時進行故障排除,進而確保員工電腦可穩定運作。
-協助現場工作人員進行設備或服務方式的除錯,若使用者不在工作現場,則透過電話或內部通訊軟體給予協助。
-與其他 IT 組員合作優化基礎建議、穩定倉庫維運服務。
2.資產管理與部署:
-管理 IT 資產庫存,確保資源的有效利用。
-如追蹤電腦、螢幕、PDA 及軟體授權等。
3.其他職責:
-週期性檢查 IT 服務並回報、伺服器系統更新、撰寫技術或除錯文件等。
【Majority】
◆ERP system and Reporting.
TIPTOP GP maintenance:
1. All ERP modules, (including but not limited to): Purchasing management, Sales management, Inventory, RMA, Quality module.
2. Crystal Report Development & maintenance.
3. Excel report development and maintenance (Excel formula & VBA & SQL).
◆Accounts and Security Management:
1. Management of various service accounts and permissions, including Azure AD, Office365, Confluence, Jira, etc.
2. Handling network security issues, including monitoring threats, vulnerabilities, response, and remediation.
◆Automation
1. RPA (Robotic Process Automation) By Microsoft Power Platform [in near future]
2. Web API [in near future]
3. Reports – Excel VBA, TT-Crystal Report
【Minority】
◆Computer and Equipment Maintenance and Problem Solving:
1. Maintenance of computers and other information equipment, including operating systems.
2. Software installation and resolution of user computer issues
◆Server and Storage Maintenance:
1. Server maintenance, including virtual machines, physical servers, NAS (Network Attached Storage), monitoring systems, etc.
2. Management of server backups / restore.
◆Network Planning and Equipment Management:
Planning of network structures and installation, configuration, and maintenance of
related network equipment.
◆Other duties as assigned.