1. Test program development and application development on storage (DRAM/FLASH) devices
2. Provide customers with consulting and technical support, which includes troubleshooting, failure analysis, and production issues
3. Support presell activities for new products and applications, including presentations, demonstrations, benchmark planning, and implementation
4. Assist the sales/marketing department on customer strategy, competitor analysis, and product value proposition
1.Service contract implementation, ensure customer’s fulfillment based on contract T&C.
2.Seeking business opportunities/threats in daily operation with customer.
3.Assistance on service contract annual renewal with sales.
4.Production technical expert, internally and externally.
5.Solve complex technical problems by remote/on-site analyzing data and creating pro-active action plan.
6.Ability/experience to lead or provide guidance and mentoring to less-experienced staff members.
Responsibilities :
• Collaborate with the global team and global users to create requirement/ development/ training documents
• Lead requirements gathering and translate them into specifications for solutions
• Analyze, design, and develop applications by asp.net/javascript
• Develop reports by reporting tools (Excel/SSRS/PowerBI) with various data sources (database/excel/web/SharePoint/SSRS/OBIEE)
• Collect, organize, and analyze information in complex data sets
• Develop and maintain various databases (SQL Server/files/SharePoint/PowerBI)
• Implement various functions/ requirements by M365 and PowerPlatform tools.
• Create visualization reports with the PowerBI service.
Requirements:
Business
• Bachelor's or Master's degree or equivalent, preferably in Engineering, Computer Science, Business Operations, Supply Chain, or similar.
• Excellent English language & interpersonal communication skills
• Logical thinker & quick learner
• Proactive, self-disciplined, and highly motivated
• Open to occasional business travel, including international travel
• Demonstrated strong personal leadership & good team player
• Ability to set priorities based on actual customer needs, defined strategies, and management directions
Technical
• Database Procedure & Reporting development from complex data sets - SQL development expertise
• Microsoft ASP.net web application development (client-side and server-side)
• Javascript / Typescript development
Additional Skills Preferred (but not required):
Business
• Project Management Experience
• Business Intelligence & Data Analytics Experience
• Atlassian Jira and Confluence user experience
Technical
• Microsoft Azure, Microsoft SQL Server, Microsoft SQL Server Reporting Services, and/or Microsoft PowerBI experience
• Oracle PL/SQL experience
• Java, C#, Visual Basic, Javascript experience
• Microsoft PowerAutomate experience
• Robotic Process Automation (RPA) experience
• AI Automation Agent experience
• Large Language Model (LLM) experience
• Digital Twin solutions experience
• Enterprise Data Architecture experience (Data Replication / ETL / Stream Processing)
• Software Lifecycle / Source Code Management experience (e.g. GIT, SVN)
1. Implement service contracts and ensure customer fulfillment in alignment with contract terms and conditions.
2. Identify business opportunities and risks through daily operations and interactions with customers.
3. Serve as a technical expert for production support, both internally and externally, including tester cell integration and device testing issue debugging.
4. Resolve complex technical problems by analyzing data remotely or on-site and developing proactive action plans.
5. Act as the first point of contact for customers, fostering strong relationships and enhancing customer satisfaction.
6. Lead or mentor less-experienced engineers, encouraging knowledge sharing and promoting best practices.
7. Support the annual renewal process of service contracts in collaboration with the sales team.
1. Mechanical design for Dynamic Test Handler and new functions development, create product specification based on customer requirements.
2. Perform mechanical engineering calculations as required.
3. Coordinate internal and/or external resources to achieve project objectives.
4. Coordinate the outsourcing vendor to execute design tasks and manage design quality and progress.
5. Provide expert opinion regarding product configuration, cost structure, and related issues support.
6. Provide necessary documents to Production Dept., such as drawings, bill of material (BOM), and related technical documents for the purpose of manufacturing and after-service.
7. Provide expert opinion to Quality Dept. regarding inspection methodology and related issues.
1. RF device(HBT) design and characterization and measurement
2. Conduct layout and measurement upon the project requirement
3. Experience in RF design will be a plus
1. Ethernet Switch hardware design, debug, evaluation, and verification
2. Responsible for PCB material selection (SI/PI considered), schematics design, PCB layout constraint & review, HW DVT test and 2nd source verification...etc.
3. Writing and maintaining the hardware specification of the projects, failure analysis report if needed
4. Study tools & instruments for design & validation