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Job Summary:
Manufacturing Quality Manager is responsible for managing and improving quality assurance and quality control processes across the manufacturing operation. This role ensures that products meet internal standards, customer expectations, and regulatory requirements through effective systems, processes, and team leadership.
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Key Responsibilities:
• Quality System Management:
Implement, maintain, and continuously improve the Quality Management System (QMS) in accordance with ISO 9001, IATF 16949 and industry-specific standards.
• Quality Control Oversight:
Supervise in-process and final product inspections to ensure conformance to specifications.
• Root Cause Analysis & CAPA:
Lead investigations into quality issues using tools like 5 Why, Fishbone, 8D, etc., and implement corrective/preventive actions (CAPA).
• Process Improvement:
Drive continuous improvement initiatives using Lean, Six Sigma to enhance product quality and reduce scrap/rework.
• Audit Management:
Coordinate and manage internal audits and support external/customer audits and certifications.
• Documentation and Reporting:
Maintain and review quality records, inspection reports, and control plans. Generate regular reports on quality metrics and KPIs (e.g., PPM, defect rates).
• Supplier Quality:
Collaborate with procurement and suppliers to ensure incoming material quality; manage supplier audits and corrective actions.
• Customer Interaction:
Handle customer complaints and quality-related inquiries, ensuring effective resolution and communication.
• Training & Development:
Train production and quality teams on quality procedures, tools, and compliance requirements.
1 Customer contact window for Quality Section.
2 Collect and deploy the customer’s quality requirement for current and new models.
3 Lead customer Quality Improvement Program
4 Daily/Weekly/monthly/Quarterly/Annually reports for customer according to customer’s specific.
5 Align key information between customer and TYM internal teams.
6 Lead and review 8Ds report from PE/MFG/QC for customer issue.
7 Department's representative and internal team quality related assignment.
8 Customer quality audit arrangement.