As a Fulfilment Expert, you will help ensure our buyers have a good experience. You will be responsible for investigating and troubleshooting fulfilment issues on the platform in a timely manner to ensure our buyers get their tickets in a seamless manner. As THE expert on getting our fans their tickets, you should be a self-starter and driven to see themselves and their team succeed. You should combine strong organization and investigative skills, an analytical mindset and dedication to getting our fans to events as smoothly as possible. The successful candidate will need a bias for action and detail, with proven operational skills in a fast-paced environment.
Responsibilities:
Responsible for interacting with our buyers and sellers in order to ensure tickets are delivered successfully.
Be resourceful and driven to investigate issues to the point of resolution.
Communicate clearly, constructively, and concisely with other teams and outside vendors as needed.
Have a passion for detail while executing workflows in order to successfully resolve issues.
Competencies:
Computer literate. Able to use Microsoft office to a good level as well as learn new applications quickly.
Resourcefulness and dedication to finding a solution to ensure our buyers get their tickets.
Clear and concise written and verbal communication.
Demonstrates strong organizational and multi-tasking skills.
Comfortable taking initiative and driving solutions.
Ability to work in a fast-paced environment while meeting deadlines
Hybrid environment:
This role will begin as in-office 5 days per week for the first 3 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.
All the training for the role will be provided – paid training
A computer and other equipment will be provided (be sure to have a quiet and dedicated working space when working on your remote days, with sufficient internet access to support)
You will be working an 8-hour shift
Must be flexible with working hours and weekends
Must be within driving distance to the office
注意事項:
須接受假日/國定假日輪排班,但每個月都會放到行事曆上應休的紅字總天數
公司福利
不固定的三節禮品/禮金
每月一次的活動 如Pizza Night
年終獎金固定一個月: 6/1前加入享有年終獎金發放資格
團保
茶水間免費咖啡茶點
等上手後,只有二三四需要到公司上班,其他天可以選擇WFH