"想要與一群熱愛運動的人一起工作、樂於分享運動的喜悅嗎?歡迎加入我們!
成為門市客服助理(正職),提供顧客最佳用戶體驗,以提升顧客忠誠度:
1. 提供符合顧客需求的結帳體驗
2. 微笑、問候每位光臨門市的顧客,並與他們互動
- 確保團隊、顧客及商品的安全
- 以熱情助人的態度探詢顧客需求,並為其提供合適的解決方案
- 提供門市內退貨、會員計劃、融資、工作坊、租賃等
- 與未購買的訪客交流,並為他們提供合適的解決方案
- 分析並回應顧客的評價,以了解門市在客戶滿意度方面的優勢和改進空間,促進客戶滿意度的持續改進
- 與顧客分享商業推廣活動、體育活動等
3. 管理數位訂單,確保線上與門市無縫銜接的獨特用戶體驗
- 提供高品質的「到店取貨」(C&C)區域,讓位置明顯可見。
- 獨立管理訂單:接收訂單、存儲、處理問題。
- 確保「到店取貨」訂單能在1小時內高效準備:包括準備時效、追蹤和親自交付。
- 為顧客提供最佳的訂單提取體驗,確保問候顧客、友善助人、了解需求等。
- 確保訂單的IT交付正確完成。
- 熟悉並遵守所有數字訂單的操作流程。
- 管理其他類型的訂單:例如「從店內配送」
4. 迅速讓產品返回貨架/掛鉤上,讓產品再度被顧客看見。"
"Want to work with a team of sports lovers and inspire others with your passion? Join us and grow together!
As Store Customer Services Advisor in DECATHLON, I offer my customers the best-in-class user experience to make them loyal & come back.
1. Assist my customer by offering him the payment experience which fits his needs.
- Cash my customer on the payment system that best meets their needs (SCO, Till, mobile payment)
- Assist my customer during the payment process: take an active role, and be available and attentive to ensure a pleasant experience.
- Be fully competent in all checkout procedures, from opening to closing my checkout.
- Ensure that my customer is identified by offering them to take part of the membership program
- Organize the customer flow for a streamlined checkout experience.
- Know and apply the procedures relating to monetary flows
2. Welcome and guarantee the best-in-class user experience to make my customer come back
- Ensure the security of teammates, customers and goods
- Give all customers a warm welcome on all channels
- Interact with each instore customer by adopting the best posture (smile, hello)
- Be present at my store entrance by adopting a helpful attitude, detect my customer need and offer him a suitable solution
- Be able to offer all the services defined in my store's customer services policy: returns, membership program, financing, workshop, hire, etc.
- Be present at my store exit to exchange with the visitors without purchases and offer them a suitable solution
- Analyze and answer to the customers reviews in order to contribute to the continuous improvement of the customer satisfaction
- Carry out a monthly review to understand my store strengths and improvement areas regarding customer satisfaction.
- Know about my store's commercial events and share them with my customers: commercial campaigns, sports events, etc..
3. Manage digital orders to guarantee an unique and seamless user experience between online and instore.
- Provide a high-quality C&C area that is clearly visible.
- Manage orders autonomously: receiving orders, storage, managing incidents
- Ensure C&C orders are efficiently prepared within 1 hour : preparation delay, traceability, and handing over in person
- Give customers the best possible order collection experience, ensuring that all of the fundamentals of customer relations are applied: greet them, be friendly and helpful, identify any needs, etc.
- Ensure orders IT delivery is correctly done
- Know and apply all the digital orders procedures
- Manage other order types : ship from store
【工作內容|Responsibilities】
• 產品專案規劃與執行
o 制定產品開發時程與里程碑,協調各部門(ID/CMF/ME/行銷)。
o 整合概念、打樣、測試、模具量產的完整流程,確保進度與成本可控。
• 外部資源協調
o 尋找、評估並洽談代工廠或供應商,確保產品量產品質與成本。
o 與專利顧問 / 智財律師合作,進行專利檢索、申請與防禦規劃。
• 品質與風險管理
o 規劃產品測試與用戶體驗回饋機制,協助打樣迭代優化。
o 辨識專利、製造、供應鏈等風險並提出預防策略。
• 跨部門溝通與整合
o 與設計(ID/CMF)、機構工程(ME)協作,確保美學與製造可行性兼顧。
o 與行銷及品牌團隊合作,確保產品定位與上市計畫一致。
工作內容|Responsibilities
• 國際品牌開發與談判
o 尋找、評估並引進全球高品質寵物食品及用品品牌。
o 參加國際展會、線上平台與產業交流,進行市場及競品分析。
o 與海外品牌洽談合作,包括代理、授權、價格與獨家合約條件。
• 法規與進口管理
o 研究並掌握台灣動物用食品及用品相關法規(含農委會、衛福部等主管機關規範)。
o 協助國際品牌取得進口與銷售所需的檢疫、登記、標示與申報文件。
o 與外部顧問、獸醫師、檢驗單位協作,確保產品合法合規上市。
o 熟悉食品標示、進口報關、檢驗與衛生安全要求,降低進口風險。
• 品牌與產品策略
o 協助自有寵物食品品牌開發:從產品規劃、OEM/ODM 廠商評估到法規合規上市。
o 與行銷團隊合作,規劃產品定位、包裝標示、價格與市場推廣。
o 蒐集市場趨勢與消費者需求,提出新品開發及品牌布局建議。
• 供應鏈與成本管理
o 掌握採購時程、成本控制與庫存計畫,確保現金流穩定。
o 與國際供應商協調生產、出貨、驗收及品質要求。