1. 管理行政酒廊工作人員,確保來賓及時、禮貌地受到接待,並得到充分的注意和重視。
2. 評估所有員工的外在形象、守紀情況和工作效率並進行直接監管,必要時採取糾正措施。
3. 管理洲際行政酒廊各部分的日常運作及管理工作。安排客人的商務會議,並保證文具供應達到標準。管理設備的日常保養。
4. 組織和召開所有洲際行政酒廊工作人員會議,以加強交流和保證業務的順利進行。參與整個前檯的各種會議,以瞭解部門中發生的各種事件並進行內部交接。
5. 每月就業務趨勢進行預測,並充分利用這些預測來制定戰略計畫。對洲際行政酒廊的優勢、劣勢和機會進行分析,並制定和實施工作計畫,以加強優勢、彌補劣勢並抓住機遇。
6. 協助計畫和協調工作,確保實現或超額完成預算銷售目標。定期對競爭對手的產品進行市場調查,並在此基礎上協助發展策略,以確保實現市場份額和營業場所的利潤目標。
7. 在考慮酒店住房情況、預測以及大規模團組活動的前提下,為洲際行政酒廊員工制定高效的工作計畫,安排節日和假日。
Operations & Guest Services
Manages Club InterContinental personnel, ensuring prompt and courteous guest service and maximum satisfaction.
Oversees daily operations and administration of all Club InterContinental components.
Appraises staff performance and initiates corrective action as needed.
Facilitates guest business meetings and maintains stationery supplies.
Business Planning & Strategy
Forecasts business trends and plans strategies to leverage them.
Analyzes strengths, weaknesses, and opportunities for the Club, developing action plans for improvement.
Assists in achieving budgeted sales targets and conducting market surveys of competitors.
Team Leadership & Administration
Organizes regular staff meetings to enhance communication.
Prepares efficient staff schedules, arranging holidays and vacations based on occupancy and group movements.
Manages routine equipment servicing and approves leave.
Accountability
This position reports to the Director of Rooms. The Club InterContinental Manager is responsible for leading the Club InterContinental team to deliver exceptional service and operational excellence. This role is crucial in maximizing guest satisfaction and achieving business performance targets for the Club.
1. 直接向洲際行政酒廊經理彙報,並就所有賓客服務與酒店運作相關事宜進行溝通。
2. 協助經理管理洲際行政酒廊工作人員,確保賓客獲得及時、禮貌且充分的關注。
3. 協助管理和指導洲際行政酒廊各部分的日常運作。負責安排客人的商務會議,並確保文具供應符合標準。協助管理設備的日常保養。
4. 協助組織和召開洲際行政酒廊人員會議,以加強團隊交流。參與前檯會議,了解部門最新資訊並交接給團隊成員。評估員工的儀容、紀律和工作效率,並在經理指導下採取糾正措施。
5. 協助經理進行業務趨勢預測,並在經理指導下協助制定策略。協助分析洲際行政酒廊的優勢、劣勢和機會,並協助實施工作計畫。
6. 計畫和協調工作,以達成或超越預算銷售目標。協助進行競爭對手產品的市場調查,並協助發展市場策略。
7. 在考慮酒店入住情況和預測的前提下,協助經理為洲際行政酒廊員工制定高效的工作計畫,安排節日和假日。協助經理審批休假事宜。
Operations & Guest Services
Reports to the Club InterContinental Manager, communicating on all guest service and hotel operational matters.
Assists in supervising personnel, ensuring timely and courteous guest recognition and satisfaction.
Aids in managing daily operations and administration of the Club InterContinental.
Facilitates guest business meetings and maintains stationery supplies.
Business Support & Planning
Supports the Manager in forecasting business trends and planning strategies.
Assists in analyzing the Club's strengths, weaknesses, and opportunities to implement action plans.
Helps coordinate activities to meet or exceed budgeted sales targets.
Participates in market surveys and strategic development for profit targets.
Team Leadership & Administration
Assists in appraising staff performance and implementing corrective actions.
Helps organize and conduct regular team meetings for communication.
Prepares efficient staff schedules, considering occupancy and group movements.
Participates in Front Office meetings to keep the team informed.
Assists with routine equipment servicing and leave approval.
Accountability
This position reports directly to the Club InterContinental Manager. The Supervisor is responsible for assisting in the daily management and oversight of the Club InterContinental operations, ensuring high standards of guest service and efficient administrative support. This role is crucial in supporting the Manager to achieve departmental goals and maintaining the premium guest experience.