1. CFE manages projects by customer account basis covering global manufacturing sites to achieve customer-required business performance, such as product quality goals, shipment fulfillment targets, and to manage Customer communication for ensuring Customer satisfaction.
2. CFE is a manufacturing quality communication contact window to customer for manufacturing quality related issues and acts as a representative of customer to monitor product quality to meet/exceed Customer's expectation
3. Identify individual and team's strengths and development needs and create training curriculum in area of responsibility.
4. Coach and mentor members to deliver excellence to internal and external customers.
5. Establish clear measurable goals and objective by which to determine individual and team results.
6. Assign daily/weekly/monthly tasks to team members and supervise the completion of each tasks.
7. Drive continuous improvement through trend reporting analysis and metrics management.
8. Respond to customer complaint and lead team in problem solving and quality improvement plan.
9. Prepare quality and other reports required by customer and follow up until issue closure.