1.負責國內業務接洽、產品報價、訂單處理及帳款回收相關事宜。
2.開發冷卻塔潛在客戶,拓展市場,以達成業績目標。
3.定期拜訪經銷客戶,進行產品特色分析介紹,並提供產品購買的建議,維繫穩定客戶關係。
4.處理客戶端之問題,給予完善的處理。 察覺客戶交易之異常狀況,並負責客訴問題之處理。
5.蒐集市場案件信息&同業經營概況提供公司擬定戰略參考。
越南上班地點:
34-36 Nguyễn Thị Thập. Khu đô thị Him Lam, Phường Tân Hưng, Quận 7, Thành phố Hồ Chí Minh 胡志明市、第7郡、新興坊、HIM LAM都市區、阮氏拾路、34-36 號
1. Working with Customer Development team, Engineer and factory sample room technical team to develop the product to meet Design Requirement within the co-operate timeline.
2. Daily communication with Customer and factory team to ensure product meets design requirement in aesthetic by obtaining the approval.
3. Partner with engineering team to maintain the high quality of product.
4. Meet the co-operate timeline thru sample schedule follow up to production, report on the timely basis.
5. Supporting and getting sample approval at different stage of sampling based on the product information from customer and engineers throughout the development to commercialization process. (e.g. confirmation samples)
6. Follow up the production schedule; work with planning team to ensure ship the finished goods on time.
7. Maintaining information accuracy, sharing information between cross functions for ensuring the product correctness.
8. Updating system to status report is a must.
(歡迎海外越南人才或本地精通中文及越南語人才也歡迎申請)
A Day in Your Life at MKS:
As a Customer Service Executive at MKS/Atotech Vietnam, you will partner with Sales Team and Internal Team to provide best support and service to Customer. In this role, you will report to the Customer Service Team Lead
Job Description
• Process sale orders, price maintenance, customer returns, customer billing and delivery documents, credit/debit memo, equipment on loan agreement, following the standard operating procedures and system
• Manage transport/shipment planning to ensure accuracy and on-time delivery to customers
• Handle customer complaints by coordinating with relevant stakeholders to seek appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Build sustainable relationships and customer trust through interactive and professional communications either by phone calls or emails
• Be a primary liaison for all VN customers and relevant stakeholders regarding order and delivery inquiries
• Ensure personal and functional KPIs are met
• Always seek continuous process improvements on customer services.
• Share best practices and interacting with counterparts across the region and globally
• Performs other duties, tasks and responsibilities as assigned or required
• Additional responsibility: “Safety remains the number one priority by making it an integral part in all activities; En-sure all work is completed safety & in compliance with laws, regulations & Atotech standards. Demonstrate ongoing visibility at sites & consistent interaction with staff and contractors at all levels”.
Requirements
• Bachelor’s degree in Business Administrative or related field
• At least 2-3 years’ experience in customer service field, chemical industry is preferred
• Knowledge in customs trade requirement e.g. GPB, LMW, FTZ application is a plus
• Knowledge of Office software and SAP SD module, specifically to delivery process
• Good command of spoken and written communication skills in English and local language(s)
• Customer orientation with good service-minded attitude, ability to always remain professional and courteous with customers
• Ability to coordinate across functions and locations to ensure successful outcomes
• Self-motivated with high sense of urgency, resourcefulness and adaptability
• Effective time management skills including sequencing of own work with effective resource management