Day to Day Responsibilities:
• Supplier Development & Qualification:
-Collaborate with Div. Engineering / RQA / Procurement / Technology / AE for development, qualification of new materials or new suppliers to meet plants’ requirement.
-Coordinate with RQA / AE(CE) to qualify and verify new materials or new suppliers in customer side
-Lead suppliers' samples of trial run to deliver plants on time and to track quality status
-Ensure supplier smooth transition from samples to mass production process
• Supplier MP & IQC:
-Manage suppliers through QA architectures or procurement strategies
-Manage supplier PCN (4M change) and coordinate with supplier, Div. Engineering, Procurement and Technology
• Supplier Audit & Abnormality:
-Improve incoming material quality and related issues resolving
-Migration Process Coordinate supplier of new change
-Conduct supplier audit and ranking performance review
-Reach quality agreement with suppliers, driving supplier quality management
• Offload FS Quality Assurance:
-Check offload FS input performance, issue CAR, review NP from sister plant
-Work with sister plant for FS performance continuous improvement
-Handle non-standard offload FS inventory
-Analysis offload FS input result and point out opportunities
Role Purpose:
• Act as a project leader to lead the technology collaboration with customers and ensure the technical resources to meet the business objectives
• Lead customer engagement, activities and workshops
• Explore new customer collaboration opportunities
• Execute and manage technology collaboration to meet project objectives
• Leverage collaboration achievement to support business needs
• Lead customer engagement, activities and workshops
• Explore new customer collaboration opportunities
Key Responsibilities:
• Develop and maintain strong relationships with existing key contacts. Proactively engage to expand the network within customer R&D functions.
• Establish new relationships through cold calls, industry events, exhibitions, and by leveraging existing networks.
• Identify decision-makers, influencers, and information providers for targeted technologies and collaboration projects.
• Gather technology information by visiting key contacts to enhance the technology portfolio of owned accounts.
• Identify customer needs for technology development and communicate key requirements to internal stakeholders.
• Coordinate internal resources to create technology offerings for proposed collaboration projects.
• Lead the initiation and execution of projects for your owned accounts with cross-functional teams. Manage the project pipeline to maximize value for customers and the account team.
• Identify technology development trends for your owned accounts to provide insights and technology reports to the account team and internal program team, aiding in the generation of account strategies and aligning with our technology offerings.
• Perform missions and tasks assigned by supervisors.
Experiences/Education:
• Bachelor's degree or higher in Science or Engineering.
• Experience in project management, business development, or marketing is advantageous.
• Strong business and technological acumen, coupled with a proactive, can-do attitude.
• Excellent communication and interpersonal skills, with the ability to establish relationships quickly.
• Familiarity with display technologies and their extensions.
• Keen awareness of the industry landscape, market intelligence, and the latest industry trends.
• An eager learner with a growth mindset, target-oriented, and passionate about the transforming display industry.
• Ability to manage multiple projects and work effectively across diverse skill sets, including strategic, technical, and sales.
• Strong presentation and writing skills to communicate effectively with all relevant participants and stakeholders, both external and internal.
• Develops and implements standards and methods for inspection, testing, and evaluation, utilizing knowledge in engineering fields, such as chemical, computer, electrical, or mechanical.
• Devises sampling procedures, and designs and develops forms and instructions for recording, evaluating, and reporting quality and reliability data.
• Establishes a program to evaluate analytical testing, equipment, facilities, precision measurements, accuracy measurements, and performance testing.
• Develops and implements methods and procedures for disposition of discrepant material, and devises methods to assess cost and responsibility.
• Compiles and writes training material and may conduct training sessions on quality control activities.
• Supports all organizational initiatives including Safety, Quality, Productivity and Cost.
【Specific Knowledge, Skills or Abilities Required】
• Engineering knowledge.
• Mechanical manufacturing methods, procedures and quality.
• Time management and prioritization abilities.
• Basic programming logic and Microsoft Office.
• Familiar with quality tool and troubleshooting skill (8D, 5W, 5M1E, Fishbone…)
• Coordinate customer inquiry/complaint investigation with internal cross function team and communication with customer.
• Manage and patrol Facility systems (Power, Water, Gas and HVAC…) within the Plant utility requirement
管理及巡檢廠務系統 (電力、水、氣體和空調系統...) 以滿足工廠公用設施的需求 。
• Emergency response for facility systems abnormal and production utility case
針對廠務系統及生產相關設施發生異常時執行緊急應變處理
• Operation, maintenance, improvement and evaluation planning of Facility systems
廠務系統的操作、維護、改進和評估規劃。
• Execute related tasks of facility systems and ensure timely solutions of system or equipment issues.
執行廠務系統相關任務,確保系統或設備問題得到及時解決。
• General and building maintenance related engineering management
一般事務和建築物維護相關的工程管理。
• Analyzes abnormal cases of Facility system and report out the issues with professional data analysis and clear logical process
使用專業的數據和清晰的邏輯來執行廠務系統的異常分析報告。
• Facility system SCADA operation and maintenance
廠務監控系統SCADA的操作和維護。
• Achieve the cost-effectiveness of system operation
實現系統運行的成本效益。
• Meet Facility department requirement and conduct rigorous change control and clear communication with all.
符合廠務部門要求來執行嚴格的變更管理與清晰溝通。
工作所需的知識、技能及能力 Job Specification (Knowledge, skill & ability):
• Related experience on facility operation and maintenance of Electrical system, HVAC, machinery, water treatment, gas and firefighting system
具備電力系統、空調系統、機械設備、水處理系統、氣體系統和消防系統操作和維護的相關經驗。
• Skill of troubleshooting for facility systems
具備廠務系統故障排除的技能。
• Positive working attitude
積極的工作態度。
• Work well within team group.
良好的團隊合作能力。
• Good working PCPD following.
良好的PCPD遵循能力。
Key Responsibilities:
• Manage Process Environment: Ensure stable conditions to maintain process quality and deliver output results.
• ECU/Enclosure (Heat Exchanger) Operations: Oversee daily standard operation settings compliance and address abnormal issues in coordination with PDC.
• Cold Repair System Retrofit: Ensure ECU/Enclosure system upgrades align with tank platform update requirements.
• Equipment Maintenance: Plan and execute cold repair ECU/Enclosure equipment overhaul to ensure reliability.
• Engineering Management: Oversee general and building maintenance-related engineering tasks.
• SCADA System Management: Operate and maintain Facility system SCADA, ensuring effective monitoring and control.
• End-of-Life Equipment Management: Mitigate risks by developing and executing upgrade plans for aging equipment.
• Spare Parts Management: Ensure availability of spare parts to support equipment reliability and repairs.
• Issue Root Cause Analysis: Investigate abnormal issues, execute problem-solving plans, and conduct well-documented procedures, PPA, and toolbox meetings.
• Cost-Effectiveness: Optimize system operations to achieve cost-efficiency.
• Compliance: Adhere to Facility MOC management rules and compliance plans.
KLA美商科磊致力於維護身心障礙者就業權益,歡迎領有身心障礙手冊或證明的夥伴投遞履歷,加入KLA!
The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward.
Roles and Responsibilities
• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
• Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.
• Represents the company to the customer and assume accountability for customer happiness with service.
• Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
• Provides assistance to Installation Engineer in resolving problems.
• Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
• Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
• Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
• Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.
• Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.
*Please visit and apply on our career website: https://kla.wd1.myworkdayjobs.com/zh-TW/Taiwan/job/Hsinchu-Taiwan/Customer-Service-Engineer-Hsinchu_2102329
Day to Day Responsibilities:
• Manage Inventory (RM/PK/Parts) transaction with SCM.
• Perform month end closing process and reconciliation.
• Monitor Capital project spending with project leader and cash out planning.
• Perform fixed assets management after Capital project serviced.
• Support fixed asset physical write off process and prepare the Tax filing document.
• Support finance justifications for cost improvement project or capital project.
• Support Inventory and fixed assets monthly forecast and annual budget plan.
• Analyze cost variances to identify risks/opportunities.
• Work with cost reduction initiatives with cross function.
• Collaborate with other department to implement new changes to procedure.
• Coordinate capital fcst and cash out plan with engineers to improve accuracy.
• Perform effective internal control practice.
• Adhoc requests to support plant and Division as assigned.
1. Electronic customer quality service to the semiconductor key account and electronic customer.
PCN/SCN review & reply
Calibration/ MSA reply
RCA/8D report/quality data/trend review & reply
Customer document/ contract spec review
Customer special request/ BKM coordination
Customer audit coordination/ action follow up
Customer quality meeting
2. Other Activity
To support Management Review Meeting
To attend internal quality meeting.
To attend internal training courses to enhance common knowledge.
To execute manager’s assignments.
(1)Product Development Support (30%)
-Coordinate with suppliers for quality and timely product delivery.
-Review supplier’s tool design, process flow, equipment selection, and DOE proposals to ensure design meet compliance.
-Review progress of development activities at supplier locations.
-Assess supplier readiness to support pilot run and 1st mass production.
-Provide team members with feedback about factory productivity and product reliability.
-Initiates or directs design changes to ensure product meets regulatory compliance.
-Review BOM construction for parts compatibility.
-Cost construction analysis and evaluation.
-Work with US design engineering team and suppliers on drawing updates.
-Communicate foreseen issues with Product Team for discussion, possible solution and implementation.
(2)Design support (30%)
-Work closely with US Industrial Design team and US Design Engineering team to create and refine product concepts, CAD models and technical drawings to meet performance, safety, and cost requirements.
-Work closely with US Design Engineer team, Safety team and QA to create the Test Plan documenting testing needed for qualification and on-going production monitoring.
-Prepare and maintain design specifications and Engineering documentation consistent with QBP standards.
-Conduct simulations, prototype testing, and design validation to identify and resolve technical issues.
-Support jig and fixture creation. (E-Bike fixture and others)
-Familiarity with SolidWorks for 2D/ 3D Modeling.
-Coordinate with suppliers to ensure the design documentation and Test Plan are aligned with QBP’s requirements.
(3) QC support (20%)
-Facilitate effective FAI (First Article Inspection) and New Model Release (NMR) process with a clear inspection and test criteria for quality control in production phase.
-Ensure the product packing in good condition to avoid the damage happened during shipment.
-Work with QC team to create necessary quality documents and standards.
-Interpret engineering drawing including GD&T. (Geometric dimensioning and tolerancing)
-Lead or support trouble shooting and resolving issues according to CAPA process.
-Support production drawing revision and ECN (Engineering Change Notice) process.
(4)Project management (10%)
-Work with Q-Taiwan Project Coordination team to organize project kick-off, review, and project status update meeting.
-Work with Project Coordination team to ensure project schedule remains on time
-Facilitate transparent visibility and effective task results through Workfront.
-Use visual tools to manage both research and development projects.
(5)Supply Chain Support (10%)
-Share the new technology and specification by building up the related documents.
-Support new supplier development and evaluation.
-Support sourcing activities and new and existing supplier audits.
-Successfully lead new project phasing into production by organizing test & pilot run implementation; connecting with Supply Chain team for problem prevention, including capacity, material preparation and costs.
Day to Day Responsibility:
• System scope: 161kV GIS / Mid /Voltage Power system /E-Gen (W/Diesel system)/ISO50001/ Instruments management
• Establish goals and objectives in conjunction with facility group leaders and manage the engineering activities in electrical system to achieve the said objectives.
• To implement PM activities and achieve PM performance.
• Provide project leadership for facility processes - including feasibility studies, planning, AR sponsorship, complete documentation, i.e., generally accepted project management guidelines.
• Design, modify, and recommend equipment types to meet or exceed requirements in operation control.
• Lead developments and propose engineering programs in electrical engineering that can improve or enhance the current process capabilities.
• Define maintenance and operations strategy for emergency generator, oil/dry type transformer, HV/LV, VCB, ACB and power distribution system.
• To conduct the training of electrical field knowledge.
a. Cross-functional Collaboration - work with various teams, including design, quality, and supply chain, to ensure seamless integration and optimal solutions.
b. Production assembly equipment and fixture DFM review, bring up and qualification.
c. Managing equipment/fixture delivery, and coordinating with vendors for timely onsite support and issue resolution.
d. Proficient in DOE (Design of Experiments), FMEA (Failure Mode and Effects Analysis), and root cause analysis to drive process optimization and issue resolution.
e. Automation integration and process flow optimization in high-volume manufacturing environments.