負責個人旅遊保險的網路投保平台規劃、設計與推動,確保符合市場需求及法規要求,提升客戶體驗與銷售效益,同時具備業務開發能力,推動市場拓展與異業合作夥伴(如旅行社、航空公司等)建立合作關係。
- 規劃與管理個人旅遊保險網路投保的整體策略與專案執行過程。
- 與技術團隊合作,設計並優化網路投保流程,確保操作簡便且符合金融監管規定。
- 監控市場趨勢與競爭對手,動態調整網路投保的商品組合與線上服務功能。
- 協調跨部門合作,包括法務、行銷、客服等,確保合法合規且推廣順利。
- 分析客戶數據與反饋,持續優化網路投保用戶體驗與提升轉換率。
- 管理網路投保商品的專案週期,包含需求收集、開發、測試、上線及後續維護。
- 具備業務開發能力,能主動開拓合作夥伴與銷售通路,推動個人旅遊保險網路投保的市場擴展與銷售成長。
- 能與潛在客戶及合作夥伴建立良好關係,協助制定並執行業務拓展策略。
- 熟悉電子商務市場趨勢,能發掘新商機並促進跨部門協作以達成業績目標。
Responsible for planning, designing, and driving the online travel insurance product platform, ensuring compliance with market demands and regulatory requirements, enhancing user experience and sales performance, while possessing business development skills to drive market expansion and partnership building.
- Plan and manage the overall strategy and roadmap for the online travel insurance product.
- Collaborate with technical teams to design and optimize the online application process, ensuring ease of use and compliance with regulatory requirements.
- Monitor market trends and competitors to adjust product features and services.
- Coordinate cross-functional teams including legal, marketing, and customer service to ensure product compliance and smooth promotion.
- Analyze user data and feedback to continuously improve product experience and conversion rates.
- Manage the product lifecycle including requirements gathering, development, testing, launch, and maintenance.
- Possess business development skills to proactively identify and establish partnerships and sales channels, driving market expansion and sales growth for the online travel insurance product .
- Build and maintain strong relationships with potential clients and partners, assisting in the formulation and execution of business development strategies.
- Understand market trends to identify new opportunities and facilitate cross-functional collaboration to achieve sales targets.
Job Description
The position is responsible for
As a key member of the management team and the company’s main contact with the customer, this role must participate in business development, including the participation in a marketing strategy. Providing fast, efficient and courteous claims service to all customers within the customer service standards and guidelines established.
The Claim head have to ensure proper and timely reserving within established standards. To review progress of claims and make necessary and timely reserve changes. Ensure that underwriting, finance and country management are at all times advised of large losses and large reserve movements
Major Duties and Responsibilities
Professional claim handling to get the double win between the insured and the company
• Lead the team member to review and build the efficient claim procedure in
order to work in efficient way
• Good communication with internal and external customer to solve the problem
or avoid the dispute
• Advice to UW to help with the business development.
• Complaint handling and litigation
• Deliver the global/regional policy, guideline, instruction to the team properly
and report the outcome to regional
• Enhance the service level and customer satisfaction.
• Goal setting and achievement
• Planning and execution
1.Execute strategic and operational plans in support of the overall business growth and claims strategic objectives and initiatives.
2.Being the key Spokesperson for SPL Claims, the candidate must participate in business development in selling our claims service including meeting with potential and existing partners / vendors.
3.Set priorities, allocate resources, and develop the SPL Claims team.
4.Ensure all critical service metrics and operational results are achieved.
5.Ensure compliance with claims best practices, governance standards and regulatory requirements
6.Mitigation of indemnity and expense spend in claims and effective management of general operating expenses
7.Accountable for talent development and succession planning for SPL claims team.
8.Effective communication on performance, trends, and large losses to all relevant stakeholders
1.確保理賠策略目標。
2.設定優先事項,分配資源。
3.確保達成所有關鍵服務指標和運營成果。
4.確保遵守理賠最佳實踐、治理標準及監管要求。
5.負責手機保險理賠團隊的人才發展及接班人計劃。
6.與所有相關利益相關者進行有效溝通,報告績效、趨勢及重大損失情況匯報。