* To review the shipper’s letter of instruction (SLI), shipping documents, and customer SOP for preparing HAWB and MAWB
* To use workflow to process daily operation by monitoring freight receiving status
* To issue billing invoice with correct rate based on the incoterm
* To answer the general inquiries from customer and reply in a timely manner.
* To input the required events code based on operational process standard.
* To monitor the status of FDS billing invoice and make sure billing is issued within 5 days of COB
• Ensure smooth and timely customs process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Custom files and reporting
• Ensure accurate and timely client billing
• Understand all the elements of the export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations.
• Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Ensure compliance at all times to regulations
1) To handle daily operation and ensure all related details are entered correctly in system.
2) To track all incoming air import shipments and ensure that all documents are prepared prior to shipment arrival.
3) To active involvemnt with problem-solving of issues presented.
4) To review, acknowledge & follow up customers' SOP closely and develop good relations with customers.
5) To review and check our SP's quotations and ensure SP charges as per agreed quotation.
6) To check and issue invoices to customers and ensure the invoices are correct as per the agreement.
7) To proactive and understand customers' needs and provide a professional service