職務概述:
Quartermaster AI 誠徵一位積極主動且善於與人互動的 海事營運專員,加入我們在台灣的成長團隊。本職務負責建立並維護我們的船員網絡,讓他們在船隻上安裝並操作 SmartMast 系統。理想人選需能在碼頭與漁民及船主互動、與港口安裝技師協商,並確保安裝與技術支援工作順暢進行。
此職位需要兼具人際溝通、技術理解與營運協調能力。成功的海事營運專員將負責招募與培訓船員、安排安裝時程、與技術團隊協作,並建立長期合作關係,以確保 SmartMast 網絡的穩定與擴張。
主要職責:
●發掘、招募並協助船員(漁民、船長及其他海上工作者)加入 SmartMast 計畫。
●清楚且易懂地向船員說明 SmartMast 技術與使用效益。
●評估船員,了解其航行範圍、作業習慣及可靠性。
●與船員建立信任與長期合作關係。
●尋找、洽談並管理港口的安裝與維修技師。
●與船員及台灣營運團隊協調安裝、維護及技術支援的時程。
●持續提供技術支援、培訓與故障排除協助給船員與技師。
●護船員聯繫、安裝進度與系統運作的準確紀錄。
●擔任船員、技師與 Quartermaster AI 技術與物流團隊之間的溝通橋樑。
●參與營運改善計畫,以提升船員體驗與網絡可靠性。
Position Overview:
Quartermaster AI is seeking a proactive and people-oriented Maritime Operations Associate to join our growing team in Taiwan. This role is central to building and maintaining our network of mariners who install and operate SmartMast systems on their vessels. The ideal candidate is equally comfortable working on the docks, engaging with fishermen and vessel owners, negotiating with local technicians, and ensuring that installations and technical support run smoothly.
This position requires a combination of interpersonal skills, technical understanding, and operational coordination. A successful Maritime Operations Associate will recruit and train mariners, schedule installations, coordinate with our technical teams, and foster long-term relationships that keep our SmartMast network reliable and growing.
Key Responsibilities:
●Identify, recruit, and onboard mariners (fishermen, vessel operators, and other seafarers) to participate in the SmartMast program.
●Explain SmartMast technology and operational benefits to mariners in a clear, accessible way.
●Vet mariners by understanding their sailing patterns, operating areas, and reliability.
●Build trust and strong working relationships with mariners to ensure long-term cooperation.
●Find, negotiate with, and manage local technicians and installers for port-based work.
●Schedule and coordinate installations, maintenance visits, and technical interventions with mariners and the Taiwan operations team.
●Provide ongoing technical support, training, and troubleshooting assistance to mariners and technicians.
●Maintain accurate records of mariner engagement, installation progress, and system performance.
●Act as a liaison between mariners, technicians, and the Quartermaster AI technical and logistics teams.
●Support operational improvement initiatives to enhance mariner experience and network reliability.