台灣博森特資訊技術服務有限公司

We are looking for an End User Support (EUS) Specialist with excellent technical expertise and strong problem-solving skills to join our IT team. The ideal candidate will have hands-on experience in key EUS technologies and possess strong communication skills in both English and the local language. Responsibilities: • Provide technical support and troubleshooting for end users across various devices and platforms. • Install, configure, and maintain Windows and Mac OS environments. • Support and manage Microsoft Office 2016, Office 365, and Teams applications. • Assist with iOS and Android device management and troubleshooting. • Handle hardware and peripheral setup and maintenance. • Support mobile devices and ensure seamless connectivity. • Manage and resolve incidents using Call Management Systems, especially ServiceNow. • Provide support for Teams conferencing, enterprise voice, and audio-visual systems (TV/Projector systems). • Work with SCCM for software deployment and system management. • Apply basic network skills to resolve connectivity issues. • Follow ITIL best practices to ensure efficient IT service management. Requirements: • Strong knowledge and hands-on experience in EUS technologies. • Familiarity with ITIL frameworks and best practices (ITIL certification preferred). • Excellent communication skills in English and the local language. • Ability to work independently and collaboratively in a fast-paced environment. If you are passionate about IT support and eager to work with cutting-edge technologies, we encourage you to apply! ⸻ 職缺：終端使用者支援（EUS）專家 我們正在尋找一位具備卓越技術能力與解決問題能力的 終端使用者支援（EUS）專家，來加入我們的 IT 團隊。理想的候選人需具備廣泛的 EUS 技術經驗，並擁有流利的英文及當地語言溝通能力。 職責範圍： • 為終端使用者提供技術支援與疑難排解。 • 安裝、配置並維護 Windows 與 Mac OS 作業系統。 • 支援並管理 Microsoft Office 2016、Office 365 及 Teams 應用程式。 • 處理 iOS 和 Android 設備 的管理與故障排除。 • 負責 硬體與週邊設備 的安裝與維護。 • 提供 行動設備 支援，確保無縫連接。 • 使用 服務管理系統（如 ServiceNow） 來管理與解決 IT 服務請求。 • 為 Teams 視訊會議、企業語音及視聽設備（TV/投影系統） 提供技術支援。 • 運用 SCCM 進行軟體部署與系統管理。 • 應用 基礎網路技能 來解決連線問題。 • 遵循 ITIL 最佳實踐 來確保 IT 服務管理的效率。 職位要求： • 熟悉 EUS 相關技術，具備豐富的實作經驗。 • 熟悉 ITIL 框架 及最佳實踐（持有 ITIL 認證者優先）。 • 具備流利的英文及當地語言溝通能力。 • 能夠獨立工作，也能與團隊協作，在快節奏的環境中有效應對挑戰。 如果您對 IT 支援充滿熱情，並希望與前沿技術合作，歡迎您加入我們的團隊！

We are looking for an End User Support (EUS) Specialist with excellent technical expertise and strong problem-solving skills to join our IT team. The ideal candidate will have hands-on experience in key EUS technologies and possess strong communication skills in both English and the local language. Responsibilities: • Provide technical support and troubleshooting for end users across various devices and platforms. • Install, configure, and maintain Windows and Mac OS environments. • Support and manage Microsoft Office 2016, Office 365, and Teams applications. • Assist with iOS and Android device management and troubleshooting. • Handle hardware and peripheral setup and maintenance. • Support mobile devices and ensure seamless connectivity. • Manage and resolve incidents using Call Management Systems, especially ServiceNow. • Provide support for Teams conferencing, enterprise voice, and audio-visual systems (TV/Projector systems). • Work with SCCM for software deployment and system management. • Apply basic network skills to resolve connectivity issues. • Follow ITIL best practices to ensure efficient IT service management. Requirements: • Strong knowledge and hands-on experience in the listed EUS technologies. • Familiarity with ITIL frameworks and best practices (ITIL certification preferred). • Excellent communication skills in English and the local language. • Ability to work independently and collaboratively in a fast-paced environment. If you are passionate about IT support and eager to work with cutting-edge technologies, we encourage you to apply!

Key Responsibilities Perform on-site installation and configuration of computing cabinets, network equipment, and infrastructure. Act as the first point of contact at the data center site; coordinate with internal teams (WMB, DCFE, Server, ICTRE, EUS) for delivery and operations. Coordinate with suppliers for buildout details, including cabling and equipment layout. Receive and store IT equipment securely; track inventory and generate reports. Support and verify network implementation, including port validation and walkthroughs with Operations and Automation teams. Schedule and liaise with service providers for dedicated lines and internet activation at both FC and DC sites. Work closely with automation system vendors to validate system connectivity and troubleshoot issues. Conduct site delivery tests such as failover and service availability. Maintain and update device records in AMS and ensure proper monitoring setup in NMS. Provide detailed documentation on hardware status, issues resolved, and performance reports. Train local teams on basic operations and maintenance procedures. Required Skills & Experience Hands-on experience with Cisco, HPE, DELL, Juniper, Nutanix, and VMware. Knowledge of data center standards, structured cabling, and on-site coordination. Proficient in generating documentation, reports, and inventory records. Strong coordination and communication skills with various stakeholders. Ability to work independently in a fast-paced, on-site technical environment. Language Requirements Fluent in Mandarin Chinese (local communication) Proficient in English (technical documentation and meetings) 【主要職責】 安裝與設定：協助先進機櫃與設備配置，用於執行資料中心應用程式。 地端支援：擔任現場第一聯絡窗口，協調與執行交付任務。 與多方協作：與WMB、DCFE、伺服器、ICTRE、EUS及其他運營單位密切合作。 設備管理：接收並妥善儲存設備，定期提供庫存報告並維護AMS/NMS資料。 網路驗證：與網路供應商、系統自動化供應商合作，確認所有埠口與網路設置正確。 服務啟用：安排與服務供應商協調，確保FC與DC的專線與網路啟用。 文件管理：紀錄硬體狀態、故障排除紀錄，以及定期提交效能與SLA報告。 【專業技能需求】 熟悉下列系統與設備：Cisco、HPE、DELL、Juniper、Nutanix、VMware。 具備自動化系統網路整合經驗者尤佳。 具備訓練在地技術團隊的能力。 【語言能力】 中文流利（母語等級） 英文良好（可進行工作溝通與書面報告）

責任： 為客戶IT環境中的有關IT硬、軟體和網路各方面的問題，提供遠端或現場的技術支援。 為客戶的桌面環境（包括筆電/桌上型電腦/工作站/印表機）執行安裝和升級。 為客戶IT環境執行定期巡檢和IT資產檢查。 協助IT項目實施，以及根據需要執行派單任務赴客戶現場提供技術支持。 確保及時以及專業和有效地回應客戶服務需求。 要求： 至少1-3年以上相關經驗 AD操作,O365問題排除，Windows 軟體安裝, 電腦硬體更換，手機（iPhone / Android）加入企業網域,和網路基礎知識等. 樂於傾聽和學習，有耐心，有團隊合作精神，良好的自律. 良好的中英文書面和口語交談能力. 良好人際關係, 處事心態和圓滑的溝通能力. 技能： 1. 工單系統. Ticketing System 2. 網域服務操作. Active Directory 3. 安裝系統,安裝媒介為USB和PXE. Reimage by USB,PXE 4. 系統問題除錯, 故障藍屏排除, 有排除蘋果電腦的經驗更佳. BSOD, Mac Kernal Panic 5. 對O365辦公軟體錯誤排除的經驗. 會使用PST/OST做郵件遷移. Troubleshoot experience on O365, knowing PST/OST 6. 資產登記, 設備管理. Asset Management 7. 安裝網路印表機. Install Network Printer

責任： 為客戶IT環境中的有關IT硬、軟體和網路各方面的問題，提供遠端或現場的技術支援。 為客戶的桌面環境（包括筆電/桌上型電腦/工作站/印表機）執行安裝和升級。 為客戶IT環境執行定期巡檢和IT資產檢查。 協助IT項目實施，以及根據需要執行派單任務赴客戶現場提供技術支持。 確保及時以及專業和有效地回應客戶服務需求。 要求： 至少1-3年以上相關經驗 AD操作,O365問題排除，Windows 軟體安裝, 電腦硬體更換，手機（iPhone / Android）加入企業網域,和網路基礎知識等. 樂於傾聽和學習，有耐心，有團隊合作精神，良好的自律. 良好的中英文書面和口語交談能力. 良好人際關係, 處事心態和圓滑的溝通能力. 技能： 1. 工單系統. Ticketing System 2. 網域服務操作. Active Directory 3. 安裝系統,安裝媒介為USB和PXE. Reimage by USB,PXE 4. 系統問題除錯, 故障藍屏排除, 有排除蘋果電腦的經驗更佳. BSOD, Mac Kernal Panic 5. 對O365辦公軟體錯誤排除的經驗. 會使用PST/OST做郵件遷移. Troubleshoot experience on O365, knowing PST/OST 6. 資產登記, 設備管理. Asset Management 7. 安裝網路印表機. Install Network Printer

Responsibilities: Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the client’s location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Completing job reports and ordering supplies. Requirements: Higher Diploma or Degree holder in Information Services or related disciplines; 1-3 years' relevant support experience Spoken English and Chinese is a MUST Good command of written and spoken English and Mandarin is a plus.