美商科恩股份有限公司

The ideal candidate is independent, entrepreneurial, and motivated person with prior sales operations experience. This position provides excellent learning and professional growth opportunities in a global setting. Sales Operations Specialist is responsible for increasing the revenues, margins, and customer satisfaction for the assigned accounts working with our US team. Our company is efficient in sharing information amongst our global teams using Microsoft Teams and Sharepoint and CRM tools. We prefer candidates flexible to work SAT AM for 4 hours or more. The candidate can pick any one day off Mon-Fri if working SAT. US education/experience a plus. RESPOMSIBILITIES: CUSTOMERS-FACING: • Support global sales team in taking care of sales-related activities or open items in 24 hours using follow-the-sun models; Sample activities include the following: o Manage deals through the sales cycle: eg responding to RFQ (Request for Quotes), cutting PO with vendors, processing orders, and tracking shipping info o Support technician dispatching team in ticket assignment or closing out work orders. o supporting accounting team in billing and creating invoices where needed. • Take on “business development” projects related to developing new accounts not assigned to other teams, eg research and capture new potential customers • Monitor websites of public sector customers for bids to generate new sales and to track products • Participate in marketing campaigns to up-sell and cross-sell to existing accounts and to retain accounts; identify new opportunities within such accounts; • Maintain accurate and current customer info in CRM (customer relationship management) tools • Increase margins by registering deal with IT manufacturers RESPONSIBILITIES: VENDOR-FACING: • Source products at best pricing from distributors or IT manufacturers • Establish relationships with IT manufacturers and distributors sales/marketing teams to gain support • Acquire product knowledge: take sales and/or technical training as required by manufacturers either online • Utilize fully partner resources from manufacturers: get familiar with manufacturers' partner portal and resources, e.g. training, marketing, deal registration process, sales rewards, lead generation, incentives, promos, REQUIREMENTS: • English proficiency • Team player able to support global team • Minimum of 4-8 years in sales and purchasing - IT industry preferred • Experience in managing accounts, opportunities, and campaigns; leveraging CRM tool. • Experience in Microsoft Dynamics 365, PowerBI a plus but not required • Experience in managing accounts, opportunities, and campaigns; leveraging CRM tool • Excellent communications skills • Attention to detail and strong aptitude toward numbers • Experience with customer service • Flexibility on shift hours or weekend hours • College degree required

The ideal candidate is an independent, entrepreneurial, and motivated individual with prior sales operations experience. This position offers excellent learning and professional growth opportunities in a global setting. The Sales Operations Specialist is responsible for increasing revenues, margins, and customer satisfaction for assigned accounts while collaborating with our US team. Our company efficiently shares information among global teams using Microsoft Teams, SharePoint, and CRM tools. We are seeking hardworking individuals who are eager to advance their careers. RESPONSIBILITIES: Customer-Facing: Support the global sales team by addressing sales-related activities and open items within 24 hours, utilizing a follow-the-sun model. Key activities include: Managing deals throughout the sales cycle, such as responding to RFQs (Requests for Quotes), issuing POs to vendors, processing orders, and tracking shipping information. Assisting the accounting team with billing and invoice creation as needed. Conduct market research to understand competition and customer needs. Undertake business development projects to develop new accounts not assigned to other teams, including researching and capturing potential customers. Monitor public sector customers’ websites for bids to generate new sales opportunities and track products. Participate in marketing campaigns aimed at upselling and cross-selling to existing accounts, while identifying new opportunities within those accounts. Maintain accurate and up-to-date customer information in CRM tools. Increase margins by registering deals with IT manufacturers. Vendor-Facing: Source products at the best pricing from distributors or IT manufacturers. Establish and nurture relationships with IT manufacturers and distributor sales/marketing teams to gain support. Acquire product knowledge by completing sales and/or technical training as required by manufacturers, including online courses. Fully utilize partner resources from manufacturers, becoming familiar with their partner portals and resources, including training, marketing, deal registration processes, sales rewards, lead generation, incentives, and promotions. REQUIREMENTS: Proficient in English. A team player capable of supporting a global team. Minimum of 4-8 years of experience in sales and purchasing, preferably in the IT industry. Experience in managing accounts, opportunities, and campaigns while leveraging CRM tools. Familiarity with Microsoft Dynamics 365 and Power BI is a plus but not required. Excellent communication skills. Strong attention to detail and a solid aptitude for numbers. Experience in customer service. Flexibility with shift hours or weekend availability. College degree required.