台灣飛利浦股份有限公司

In this role, you have the opportunity to Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of services business and sales business. You are responsible for • Plan and deliver assigned service to customers with high quality, including corrective maintenance, preventive maintenance, installation and FCO; Focus on the efficiency and service quality. • Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively. • Support services business • Attend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities. • Provide service support to team members as required, Focus on good team work. • Prepare and provide kinds of Service Report on an accurate and timely basis • Other tasks assigned by team & company You are a part of Services & Solution Delivery team, which is playing an important role to ensure Philips services delivery. You will report to Service Modality Manager and cooperate with Service Sales, Modality Sales & other services related teams. To succeed in this role, you should have the following skills and experience: • Bachelor or above degree in Biomedical Engineering, Electrical Engineering, Computer Science or other related major • Strong communication skill • Clear and logic thinking • Ability to handle multi tasks • Good execution skill • Excellent English skill in reading and listening (training will be delivered in English) • Willing to take responsibility and travel between accountable customers • Self-motivation and self-management • Fresh graduate is better • 0-1 year's work experience of customer service in healthcare industry or medical information system is a plus • Major working area is Southern Taiwan. Hometown in Southern Taiwan is preferred In return, we offer you A path towards your most rewarding career. Philips is growing its capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. 在 Philips 擔任服務工程師，您將有機會： 與創新同行。幫助改善人類生活的同時，也不斷地成長與突破自我。 運用你的專業成為一位可信賴的夥伴，讓每一天的工作都創造價值：  規劃並提供高品質的客戶服務，包括：設備安裝、保養及維修等；專注於服務效率與品質，守護醫院中醫療設備的穩定運作。  作為可信賴的合作夥伴，持續建立並維護客戶關係：對所屬客戶的服務品質負責，確保服務流程的有效執行。  與前端業務合作，將產品的好讓客戶知道。是飛利浦產品推廣大使。  參與培訓計劃，持續增進專業知識與技能，不斷精進醫療設備技術領域的know-how，成為設備達人，是客戶可信賴的設備顧問。  與團隊夥伴互相支持合作，共同學習成長，一起讓工作與生活共好。  準時並準確地準備及提供各項服務報告。  完成公司指派的專案及工作任務，透過多方面的實務經驗累積自己的多元超能力。 系統化培訓流程  入職導引: 快速掌握公司文化、角色定位與醫療安全規範，建立專業素養與使命感。  線上培訓課程: 提供數位學習平台進行E-Learning，包含產品知識影片及情境模擬教學。  基礎技術訓練: 包含設備原理、設備架構、維修模擬實作，奠定扎實的技術基礎。  現場實習與導師制度 : Mentor 導師帶領，實地參與現場作業，快速提升實戰能力。  國外進階訓練:前往原廠接受專業訓練，拓展國際視野，並取得專業技術認證。 我們提供的不只是工作，而是一條職涯之路  完整的培訓資源: 結合線上學習與海外原廠訓練，確保學員獲得最新技術和知識。  實戰導向的教學: 實際參與醫療現場服務工作，從挑戰中學習，強化解決問題能力。  清晰的職涯發展規劃: 提供明確的職業發展路徑和專業晉升機會，讓每一步都能看見未來。 適合這樣的你  喜歡動手實作與技術挑戰  熱愛分析問題、解決問題的成就感  擁有良好溝通力與團隊協作精神  渴望參與改善醫療、守護健康的使命感 應徵方式: 請將你/妳的履歷表和自傳寄至 [email protected]; 合適者將於7個工作天內主動聯繫，不合適者將不另行通知。

In this role, you have the opportunity to Join the highly successful sales team of Philips Health System while advancing your career in a dynamic, fast paced, and multinational environment of Philips Taiwan. You are responsible for 1. Acts as a single point of contact for customer accounts for Philips product portfolio. 2. Prepares the tactical account plan in line with account strategy in the region and implements the sales strategy. Responsible for filling the funnel management tool (SFDC). 3. Accountable for achieving budgeted sales volumes, prices and profit margin and sales forecast at a specified number of customers and accountable for managing the sales orders . 4. Coordinates internal and external resources to obtain objectives involving local sales force and marketing support (e.g. Product Sales Specialist, Clinical Application Specialist, Project Manager , MarComs and/or Customer Service). 5. Contributes to the development and implementation of local marketing strategies. 6. Systematically analyzing and reporting of sales results, expectations, market, competition and trends. You are a part of Professional talent in Sales team, playing the key role in Philips Health System Taiwan for transformation journey. You will direct report to Health System Sales Manager of Taiwan. To succeed in this role, you should have the following skills and experience 1. Bachelor’s degree or above major in Science, Business or related disciplines 2. Minimum 3 years working experience in Sales & Marketing area from healthcare / medical device industry. 3. Good execution capability and strong desire for success 4. Excellent communications skills with pragmatic attitude in align with customer satisfaction. 5. Excellent oral and written skills on English and Chinese About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Your role: • Daily Work on Fulfillment of a Service Order covers service order creation, resource scheduling and service execution, purchasing and replenishing of Philips service parts, 0800 hotline handling and Engineer(FSE&ASP) work flow management • Daily Communication for Resources Optimization and deliverables for order recognition • Transforms analysis findings into actionable plans to enhance performance and ensure effective execution, leading to measurable improvements in service delivery and operational efficiency. • Acts on resolving routine high-complexity complaints, both safety and non-safety related, and escalations, ensuring precise and timely analysis, registration, and resolution. • Executes established service operations workflows, continuously monitoring their effectiveness, and suggesting minor operational adjustments to improve efficiency and service delivery • Finalizes and delivers regular reports detailing service performance, issues, and resolutions, ensuring comprehensive tracking and analysis to support continuous improvement and informed decision-making. • Transforms analysis findings into actionable plans to enhance performance and ensure effective execution, leading to measurable improvements in service delivery and operational efficiency. • Supports capability gap analysis during service design, helping to identify operational needs and assisting in the implementation of necessary changes to enhance service efficiency • Ensures adherence to relevant regulations and policies by ensuring that all service operations and maintenance services activities comply with these standards across all operational and maintenance processes. • Ensures adherence to all service operations and maintenance services standards and guidelines, maintaining quality and compliance with established protocols. You're the right fit if: Technical / Functional Skills: • Regulatory Compliance • Service Operations , Escalation Management • Resource Planning & Allocation • Microsoft Office, incl. Advanced Microsoft Excel Techniques, Powel BI. • Documentation & Reporting, Data Analysis • Process Improvements for Operational Excellence • Self-motivated with strong execution, problem-solving skills, and self-management capabilities. • Experience in project implementation is a plus This role is a part of Professional talent in Services Operation playing the key role in Philips Health System Taiwan for transformation journey. This role will be direct report to Health System Services Operation Manager of Taiwan.

We are looking for an HR Intern to perform various administrative tasks for our HR Department. If you are interested in starting your career in HR and getting a closer look of how our company approaches on employee development, engagement and HR regulation requirement, we’d like to meet you. This opportunity will help you gain valuable experience and skills in MNC. [Job content] * Internal communication message editing with photographs, videos to enhance communication effectiveness * Assist new employee on/off boarding process which include social insurance enrollment/withdraw, on-boarding orientation and probation-ending interview arrangement. * National Health Insurance report/bill quarterly submission * Generate, compile, track and file HR related documents and reports * PO creation and payment management * Other HR support requested by HR Leader Working Period: preferred candidate can work for at least to next May/ June

Main responsibilities: • Support Marketing Manager to develop commercial plan including category strategy, NPD launch, and brand communication, to accelerate business growth and achieve sales target. • Develop annual marketing plan (ATL&BTL) with portfolio management to deliver sales target with market share gain. Lead and coordinate across functions to translate marketing strategies into implementation tactics. • Collect and analyze market dynamic, consumer insights, and competition strategies to make recommendations to management team. Propose brand positioning, communication angles, media mix to strengthen brand equity and drive sales. • Develop or adapt brand communication materials and ensure high quality of execution to meet brand KPIs and deadline. • Co-work with sales team to prepare sales forecasts, monitor sales, control pricing and promotion across channels, and manage A&P budget to maximize output. • Work cross-functionally with local/regional marketing, sales, finance, supply chain, legal to proactively come out solution and maximize business result. Skills & experience required: • 8-10 years brand management /product marketing experience in consumer electronics, FMCG, trade marketing background is a plus. • Demonstrate working knowledge on principles and methods of marketing strategy, advertising, media buying, and promotion. • Ability to lead, motivate, and coordinate/communicate cross functions teams, especially sales team. • Good project management capability and time management • Acumen in financial numbers, pricing, and margin. • Excellent teamwork and communication skills • Independent, ability to work well under pressure, positive thinking and open-minded for the teamwork.