布魯克斯自動化股份有限公司

What you will do: Own Our Customers' Automation Technical Experience and Become Their Trusted Advisor • You will build strong relationships with your customers, gaining their confidence to become their trusted advisor for automation. • You will significantly enhance your customers’ automation technical experience with Brooks Automation through face-to-face contact, supporting customer visits and Technical Review Meetings (TRMs). You will add value to your communication with our business units through your in-depth knowledge of the customer and their challenges. Gather Intelligence • You will grow a deep understanding of what our customers are doing, their applications, and markets, and how they add value to the Semiconductor industry. • You will discover your customers challenging high value problems and contribute to their solution by proposing Brooks Automation products and producing detailed specification documents. • You will share your insights, customers’ needs and roadmaps, with key stakeholders within the business. This will culminate in Brooks Automation winning new business. Customer Design Reviews • You will prepare and present design reviews to our customers, so they have a clear understanding of the technical scope that we provide. Regional Engineering • You will become an expert with our products’ use-cases, e.g., atmospheric wafer handling systems & loadports, vacuum robots & wafer handling systems, underlying motion controls & software, to provide pre-sales technical support to our customers and account teams. • You will work objectively as a team member to quickly respond to customer needs, answering questions from customers about all aspects of our products. • You will enhance your customers’ technical experience with rapid provision of local engineering capabilities. Lead on-site evaluations, Develop and lead demonstrations to win opportunities, Lead First-Of-Kind integrations, Optimisation of Customers' Equipment Performance • Lead product first-article integrations at customer sites as well as directly working on the products: o Assist with Design & Verification Testing (DVT) and Acceptance Test (ATPs) o Develop and deliver product feature and performance demonstrations to win opportunities o Lead on-site product evaluations o Optime performance of customers’ equipment o Assist business unit engineering teams with their customer escalations, using your knowledge of the customers use-case. o Debug complex issues with the Field Service staff o Attend & present at trade shows and seminars • Expectation of spending significant amount of time at key customer sites What you will bring: • Bachelor’s degree in engineering, or equivalent experience. • Minimum 5-years’ experience in a fast-paced customer-facing technical role. • Experience with Mechatronic systems/robotic automation/semiconductor industry/machine tending automation/ semiconductor processes • Experience in 2D CAD. Ability to read technical documents and drawings, comprehend design intent, and understand operational functionality at the part, assembly, and system level. • Able to work through problems systematically and document the analysis and recommendations. • Self-driven, not requiring close supervision and willingness to go beyond baseline requirements. • Fast individual learner, a great teammate, have a “can-do, no fear” mentality, and willing to roll up their sleeves to help a colleague or customer. • Has patience and can connect with diverse individuals. Able to work through problems systematically and document the findings • Strong commitment to goals and team-first attitude • Able to travel regionally and internationally as required. Able to enter the US.

****Job Description **** 1. Perform complex customer support activities involving the installation, modification, repair and preventive maintenance of Brooks equipment and systems to ensure proper working order. 2. Isolates and resolves complex equipment malfunctions, and implements corrective action. 3. Works under minimal supervision following established policies and procedures to ensure company and customer quality standards are met. 4. May act as Local/Shift/Site CSE to coordinate work direction for other Service Engineers and install support as needed. 5. Position will be located in Taiwan region. Candidate may be assigned to support a specific customer site or Product, depending upon business needs. 6. Required to work in a Clean Room environment wearing a full clean room suit according to customer requirements.

Primary Responsibilities: 1. Lead and manage an engineering functional group responsible for product design, development, modification, and evaluation. 2. Oversee areas including mechanical systems, electronic components and subassemblies, IC design, instrumentation, systems development, and packaging. 3. Evaluate project and product outcomes to ensure technical objectives are met. 4. Direct technical design efforts, initiate patent processes, and recommend optimal manufacturing methods. 5. Ensure proper documentation and collaborate with marketing, sales, manufacturing, field service, and other departments to support product success. 6. Select, develop, and assess personnel within the engineering function. 7. Engage directly with customers to understand technical requirements and communicate how product capabilities meet those needs. Senior Manager Level Scope: 1. Manage a business unit, function, or discipline within a multifaceted organization. 2. Develop and implement tactical and operational goals aligned with the strategic plan of the broader organization. 3. Delegate objectives to subordinate managers/supervisors and regularly measure performance. 4. Possess comprehensive technical knowledge and strong management skills to lead large or complex teams. 5. Contribute to strategic planning and goal-setting at the organizational level. 6. Solve multifaceted problems with innovative thinking and sound judgment. 7. Make decisions with significant autonomy, evaluating cost, risk, and benefit trade-offs. 8. Lead the organization to achieve financial, product/service, and human resources goals. 9. Understand that failure to meet objectives or poor decision-making can negatively impact the broader organization and require substantial resources to correct.

****Job Description **** 1. Perform complex customer support activities involving the installation, modification, repair and preventive maintenance of Brooks equipment and systems to ensure proper working order. 2. Isolates and resolves complex equipment malfunctions, and implements corrective action. 3. Works under minimal supervision following established policies and procedures to ensure company and customer quality standards are met. 4. May act as Local/Shift/Site CSE to coordinate work direction for other Service Engineers and install support as needed. 5. Position will be located in Taiwan region. Candidate may be assigned to support a specific customer site or Product, depending upon business needs. 6. Required to work in a Clean Room environment wearing a full clean room suit according to customer requirements. *Frequent travel to Japan & Germany in 2026 is required for training, collaboration, and meetings.

****Responsibilities**** - Provide technical support for equipment applications, assisting customers with the deployment, optimization, and maintenance of AMC control systems. - Analyze equipment operation data to identify, resolve, and prevent AMC-related issues. - Collaborate with process, equipment, and quality engineers to integrate cross-functional requirements and deliver technical solutions. - Participate in equipment testing, validation, and troubleshooting to ensure system stability and performance - Prepare technical documentation, operation manuals, and customer reports; deliver training and technical presentations - Support new product introduction (NPI) and customer site evaluations, including equipment installation, calibration, and functional verification - Conduct regular customer visits to understand usage scenarios and pain points, providing feedback for product design and feature enhancements - Participate in project planning and progress tracking to ensure quality and timely delivery - Willingness to travel domestically and internationally to support customer site requirements - Capable of equipment maintenance and modification ****Skills and Capabilities**** - Bachelor’s degree or above in engineering-related fields such as Mechanical, Electrical, Materials, Chemical Engineering, or equivalent. - Minimum 4+ years of experience in the semiconductor industry, with a background in equipment engineering, process integration, or technical support - Familiarity with semiconductor process equipment (e.g., FOUP systems, AMC control units, gas analyzers) and their applications. frameworks. - Experience with equipment validation processes, FAT/SAT, DOE design, and data analysis tools (e.g., Excel, JMP). - Excellent cross-functional communication and coordination skills to align requirements and drive project execution - Proficient in technical writing and capable of communicating effectively with international customers in English - Knowledge of cleanroom protocols and relevant standards such as ESD and safety compliance is preferred - Self-motivated, eager to learn, and adaptable to new technologies and challenges.

The Quality Engineer Manager develops and implements quality plans, metrics, programs, and procedures using quality control statistics, lean manufacturing concepts, and analyses. Ensures that performance and product quality from Brooks Manufacturing and Contract Manufacturers conforms to established company, customer and regulatory requirements. Reviews, analyzes and reports on quality discrepancies related to assembly and process. Leads investigation of problems and develops dispositions, modifications, and corrective actions for recurring or non-recurring discrepancies. Interfaces with the global quality team, customers, manufacturing, and engineering departments to ensure requirements are met. Your primary responsibility will be supporting the local customers for quality issues reported, supporting NPI projects, and performing failure analysis. WHAT YOU'LL DO • Serves as the Quality lead and interface for products built at Brooks and at Contract Manufacturers. Supporting our major customers in Taiwan and managing these customers’ expectations in tracking and resolving reported quality complaints. Leads regular customer meetings and develop containment and recovery plans accordingly. • Build a strong working relationship with our customers. • Manages assigned product failure analysis work, report generation, and presents to customer/Brooks quality management. • Be able to perform failure analysis on PCBA’s, with the support of engineering. • Leads problem solving teams utilizing 8D methodology. o Leads cross functional team Corrective and Preventive Action (CAPA) activities to drive performance improvements. o Assists in the process for ensuring that corrective actions (CAPA) are completed in accordance with relevant ISO requirements (ISO 9001), Advance Problem Solving methods, and that documentation is complete and compliant with requirements. • Conducts Data Analysis and prepares metrics detailing field product quality. o Manages quality data for accuracy and report generation. o Collects, treats and interprets data, and analyzes results using statistical techniques. o Identifies, and analyzes and interprets trends or patterns in complex data sets. o Works with staff as necessary to enhance data capture and analysis in support of internal and external quality improvement and reporting efforts. o Serves as a resource for aggregating, analyzing, and displaying statistically oriented data. • Leads quality meetings with factory teams, quality, supplier quality, and manufacturing. • Supports factory process certification activities for New Product Introductions (NPI) process. • Audits quality systems for deficiency identification and correction. • May specialize in the areas of design, incoming material, production control, product evaluation and reliability, research and development of our products at our contract manufactures. • Supports all company safety and quality programs and initiatives. WHAT YOU'LL BRING • Bachelor's Degree in either Electrical (preferred) or Mechanical Engineering plus a minimum of 5 plus years of experience in a Quality Engineering role. • Excellent English communication skills. • Experience in managing customers’ expectations within a fast-moving industry. • Hands-on experience working on electronic (preferred) or electromechanical equipment. • Experience using statistical methods and tools such as Gauge R&R, Statistical Process Control, Capability analyses, data mining etc. • Strong proficiency using Microsoft Office products. • Have excellent record keeping. • Willingness and ability to travel Internationally. • Ideally, will have some knowledge of the semiconductor manufacturing industry related to capital equipment. Prior copy exact experience would be a plus. • Certification in Six Sigma, Project Management, or Lean is a plus.