Klook客路_客遊天下旅行社有限公司

We are looking for Japanese-speaking candidates to join our Customer Experience group to better service travellers using our platform. In addition to the language skill and a ready-to-service mindset, you are either an avid traveller yourself or being pretty good in travel itinerary planning. Experienced candidates can be considered for Supervisor role. 工作內容: 1.利用郵件、社交網絡及電話實時處理客戶參與活動前、中、後的各類需求 2.協助客戶訂購，與世界各國供應商之間協調確認活動細節、訂單及客訴案件處理。 3.反應顧客需求至相關部門、流程協助。 任職要求： 1.溫柔耐心客服溝通，口齒清晰、活潑且應對有條理。 2.細心，具服務熱忱有責任感 3.反應迅速，思維敏捷，具有團隊精神 4.中文及日語讀、寫、對話能力佳 （Ｎ1） 5. 須輪班

What you'll do? - Drive commercial and service level performance for travel product verticals globally, ranging from attraction tickets, tours & activities to in-destination transportation - Strategy: Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals. - Program Management: Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etc - Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels - Data Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance

Klook Taiwan為維護身心障礙者就業權益及善盡社會責任，特別規劃聘僱身障人才專區，歡迎領有身心障礙手冊者應徵。 1. 歡迎持身心障礙手冊的人才主動投遞，有意應徵者請以104系統投遞履歷。 2. 本公司將視應徵者的學經歷媒合職缺；如有合適職務，我們將主動聯繫。 3. 不具備身心障礙身份的應徵者，請於其他職務的頁面進行投遞應徵。 4. 應徵履歷上須註明應徵者具備身心障礙身份，未能配合者，恕不受理。 5. 英語能力必須為中等以上。

[What you'll do] - Takes ownership to lead a diversified team to ensure support provided to our customers across all platforms (i.e. calls, chats, emails) is handled with high efficiency and accuracy. - Drives and motivates team performance by building rapport and developing team members to ensure growth. - Helps the team by handling escalations including urgent, complex, and sensitive cases from the team. - Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback not only for performance but also attendance and adherence to policies - Works closely with the Workforce Management team to determine anticipated work volume and optimize work distribution - Proactively ask for and give feedback so communicating and coordinating with various departments to make positive changes in the organization - Identifies gaps and inefficiencies in targets, team performance, and/or existing processes and procedures to increase the quality of customer experience - Understands and analyzes team performance reports for management updates to make data-driven decisions for better outcomes - Contribute to the development of processes, procedures, and guidelines to improve the quality of work - Completes additional tasks and projects as assigned as a role model to ensure the effective implementation of company policies and procedures

We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world. Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other. We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? What You'll Do: - Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails - Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures - Identifies and escalates difficult and complex issues to senior team members - Maintains a positive, empathetic and professional attitude towards customer - Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system - Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions - Liaises with external vendors and service operators to fulfill booking changes - Keeps updated with company procedures and processes - Shares customer feedback with relevant departments for further improvements What You'll Need: - Preferably Diploma qualification and above - Fresh graduates are encouraged to apply - Proficient in English (both verbal and written). - Previous experience in customer service is an added advantage - Able to work shifts (including weekends, public holidays, overnight) - Possess a problem-solving mindset to proactively find solutions for customer needs - Strong written and verbal communication skills to communicate clearly and effectively with our customers - Good team player to work collaboratively in a team environment Keen attention to detail in completing tasks accurately and thoroughly

Roles & Responsibilities (What you will do): -Operational Support: Perform operational tasks to assist the Business Development (BD) team, including activities such as onboarding, content editing, and handling merchant inquiries, following established procedures. -Sales Support: Assist sales team members in preparing proposals, presentations, and reports for merchants and senior management. -Coordination: Collaborate closely with various departments within the company, including marketing to maximize sales, supplier operations to enhance efficiency, customer service to drive satisfaction and repeat business, and finance to ensure accurate payments and minimize risk. -Process Optimization: Identify opportunities to enhance efficiency and optimize fundamental BD processes. Knowledge and Skills required (What you will need): -Around 1- 2 years of work experience in Business Development Operation, preferably in E-Commerce or OTA supply. Open to Fresh Graduate as well. -Communication: Effective communication skills to understand merchant requirements, gather product information, and manage client expectations. It involves being curious and use active listening to understand merchants. -Organization: Strong organizational skills to manage merchant portfolios, track sales activities, and ensure timely follow-ups. -Data skills: Comfortable working with spreadsheets and internal management systems. Has a natural curiosity of working with data and systems.

What You'll Do: Key Responsibilities - Manage inbound requests regarding API integrations from Klook partners, clients, and customer experience teams. - Create product mappings within the Klook dashboard to ensure seamless integration between reservation software and Klook. - Become a subject matter expert on all of Klook’s unique API integrations. - Prioritize API projects based on business impact and size. - Collaborate closely with Klook's R&D and Business teams to improve API performance. - Respond to merchant API-related inquiries by following established guidelines and protocols. Communication Responsibilities: - Provide timely and professional responses to inbound requests from clients and partners. - Educate clients on API best practices to enhance their integration experience. - Act as the liaison between the Tech team, internal business teams, and business partners to drive end-to-end API projects to completion.

What you’ll do: Product Onboarding & Configuration: Assist in onboarding new products and configuring backend systems to ensure smooth operations and user experience Process Optimization & Alignment: Streamline operational workflows related to product booking and fulfillment. Post-Booking Issue Resolution & Product Enhancement: Resolve complex customer post-booking issues escalated by CEG, ensuring SLA compliance. Analyze recurring problems, drive root-cause fixes, and optimize product configurations to enhance operational efficiency. Tool & System Usage: Operate various internal and external tools to carry out daily operations – we value fast learners! User Experience Optimization: Help evaluate and improve the booking experience through testing and user journey tracking What you'll need: Fast learner who can pick up new systems and tools quickly Strong sense of ownership, responsibility, and attention to detail Highly adaptable in fast-changing environments, with a can-do attitude Proactive, eager to learn, and comfortable with ambiguity Team player who communicates openly and collaborates effectively Good command of written English & Chinese

What you’ll do? -Follow the strategy and operations function of one of Klook’s multi-million USD transportation businesses globally and grow it into world leader -Drive commercial success and user experience improvements for the category. -Design and grow a marketplace where merchants compete on price and service quality -Collaborate with regional business development teams to acquire valuable service providers -Follow initiatives and work with regional & cross departmental teams to elevate product performance such as product design, inventory availability & costs, content, cancellation privilege, instant confirmation etc -Develop metrics to track service levels as well as standard operating procedures to improve quality of a large & long-tail service providers -Work with our tech product management team to improve usability of booking processes on Klook’s mobile app, website, and other distribution channels. What you’ll need? -4 years in the travel, mobility, ecommerce, or tech startup operations -Track records of growing a multi-million USD business portfolio and successfully driving cross departmental projects are preferred -Fluent spoken and written English. Fluent Chinese is a plus. -Bachelor's degree or above -Eager to work in small team and fast-paced environment -A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required -Globally-minded and comfortable working with people from different cultural background and in different time zones

What You’ll Do -Lead & drive commercial and service-level performance for hotel vertical globally, ensuring alignment with business objectives and industry trends. -Strategy: Shape the business model and roadmaps for the vertical, covering supply strategy, demand generation, and technology innovation. Collaborate with regional teams to develop go-to-market strategies for new initiatives. -Program Management: Lead initiatives and coordinate with cross-functional teams worldwide to scale hotel vertical performance, improving areas such as customer satisfaction, supply coverage, pricing, profitability, costs, and booking experience. -Data Analysis: Define key metrics, implement performance monitoring mechanisms, and leverage insights to optimize commercial and operational performance. What You’ll Need -5+ years of experience in OTA, e-commerce, tech startups, strategy consulting, business analytics, category/brand management, or product management. -Experience in travel products is a plus. -Proven track record of successfully driving cross-departmental projects and delivering results. -Fluent in English and Chinese; proficiency in additional languages is a plus. -A startup mindset – highly collaborative with a hands-on, problem-solving attitude. -Strong ability to work in a fast-paced, globally diverse environment. -Excellent communication and interpersonal skills, with the ability to build strong relationships across teams and leadership levels. -Data-driven and analytical, with a strong bias for decision-making based on insights from multiple sources. -Demonstrated business acumen, ownership mindset, and the ability to execute complex projects effectively.

What You’ll Do: A) Lead an operations team to deliver high-quality, end-to-end administrative and supply-side support: - Lead a team to drive business growth by delivering reliable, high-quality operational support at scale - Allocate tasks and projects effectively to maintain a well-balanced workload across the team - Foster team members’ growth and development through guidance, feedback, and support - 領導團隊以提供高效及全方位的行政和供應端支持 - 領導團隊通過提供可靠、高質量的運營支持來推動業務增長 - 有效分配任務和項目，以保持團隊的工作負載平衡 - 通過指導、反饋和支持來促進團隊成員的成長和發展 B) Merchant Support: - Respond to common merchant inquiries on behalf of supply teams - Conduct onboarding and regular training sessions for new merchants - Maintain and update merchant portal guidelines and related resources - Identify and fulfill other needs to improve overall merchant satisfaction - 代表供應團隊回應常見的商戶查詢 - 協助新商戶上架和定期培訓會議 - 維護和更新商戶產品的資訊與指引 - 識別並滿足其他需求，以提高整體商戶滿意度 C) Supply Operations: - Assist in onboarding new products and configuring backend systems to ensure smooth operations and a seamless user experience - Support the creation, formatting, and management of operational content across platforms (no creative writing required) - Operate various internal and external tools to perform day-to-day tasks—fast learners are highly valued - Participate in project-based assignments to support business growth and operational improvement - 協助新產品的產架和後端系統的配置，以確保順利運營和提升用戶體驗 - 支持跨平台的運營內容創建、格式化和管理（不需要創意寫作） - 操作各種內部和外部工具以執行日常任務 - 參與各種項目，以支持業務增長和營運效率 What You’ll Need: - At least 3 years of experience in the OTA industry, e-commerce, or a related field - Experience in leading and managing young and multi-lingual colleagues is a plus - Strong attention to detail with excellent organizational and operational skills - Proactive, self-motivated, and comfortable working in a fast-paced environment - Globally minded and adept at working across diverse cultural backgrounds and time zones - Fluent in Japanese and English; Mandarin proficiency is a plus - 至少有 3 年在 OTA 行業、電子商務或相關領域的工作經驗 - 有領導能力及多語言的經驗者優先 - 對細節有強烈的關注，具備出色的組織和運營能力 - 主動、自我激勵，能夠在快節奏的環境中工作 - 具全球視野，能夠在多元文化背景和時區中靈活工作 - 流利的日語和英語；國語流利者優先

作為日本飯店市場的業務發展經理，您將站在拓展與優化住宿產品的最前線。您的工作將著重於以下幾個面向： -客戶管理： 維護並強化與現有飯店合作夥伴的關係，確保長期合作與合作滿意度。 -價格與競爭力： 談判並取得具競爭力的價格及獨家優惠，以提升 Klook 在各大 OTA 中的價值主張以及透過策略性合約架構與合作夥伴計畫，尋找優化成本結構與提升利潤貢獻的機會。 -績效分析與夥伴賦能： 追蹤並分析合作夥伴績效，識別成長機會並提供數據導向的優化建議。 -市場拓展： 在策略城市或地區發掘並導入具有潛力的新飯店夥伴，包含直簽與間接供應來源。 -跨部門合作： 與行銷、營運及產品團隊密切合作，推出成功的推廣活動並提升合作飯店在 Klook 上的曝光度。 應徵條件： -至少三年以上相關業務發展經驗，具 OTA、電商或旅遊相關產業經驗者優先 -熟悉供應商議價與合作談判 -擁有成功拓展合作夥伴帳戶與談判合約的經驗 -具備同時管理多個專案與利害關係人的能力（擅長多工處理尤佳） -日語精通為必備條件；具中文或英文溝通能力者尤佳 -熟悉數據分析，能運用基本 Excel、Google Sheets 或 BI 工具進行分析 -對旅遊、在地探索及建立有意義的商業夥伴關係充滿熱情 日本国内のホテルマーケットにおけるビジネスディベロップメントマネージャーとして、宿泊施設の拡充と最適化・効率化をリードしていただきます。主な業務内容は以下の通りです。 -アカウントマネジメント： 既存のホテルパートナーとの関係構築および関係強化を行い、長期的な協業体制と高い満足度の維持をお任せします。 -料金・競争力の強化： 積極的な交渉により競争力のある料金や独占契約を獲得し、他のOTAと比較した際のKlookの優位性を高めていただきます。 -コスト最適化： 戦略的な契約構築やパートナープログラムを通じて、コスト構造の見直しおよび収益性の向上を図っていただきます。 -パフォーマンス分析およびパートナー支援： パートナーのパフォーマンスを分析し、成長機会を明確化。データに基づく提案を行い、成果の最大化を支援していただきます。 -市場拡大： 戦略的都市・地域における成長ポテンシャルの高いホテルを発掘・導入し、直接供給・間接供給の両面で事業拡大を推進していただきます。 -クロスファンクショナル連携： マーケティング、オペレーション、プロダクト各チームと連携し、ホテルパートナーのビジビリティ強化や成果を出すことのできるキャンペーンを支援していただきます。 応募資格： -ビジネスディベロップメント領域での実務経験3年以上（OTA、Eコマース、旅行関連業界での経験が望ましい） - サプライヤー交渉に関する高い知識 -パートナーアカウントの増大・契約交渉における実績 -複数のステークホルダーおよびプロジェクトを同時に管理できる能力（マルチタスク能力が重要） -日本語ネイティブレベル必須。中国語または英語のスキルがあれば尚可 -データ分析スキル（Excel、Google Sheets、BIツールの使用経験があれば尚可） -旅行、地域の魅力発見、意義あるビジネスパートナーシップの構築に対する情熱や興味

70% Account Management; 30% Acquisition What you'll need: - ​Bachelor’s degree, with 2 years above related working experience or the eCommerce industry (preferred). - Sales Techniques: Proficiency in various sales techniques such as pitching, negotiation, consultative selling, and closing deals is essential for effectively engaging with prospective merchants and driving growth. - Pipeline Management: Experience in identifying potential clients or suppliers, maintaining relationships, and managing sales pipelines to drive business growth. - Customer Focus: Commitment to understanding customer needs, providing excellent service, and building attractive products/verticals which will drive customer satisfaction and loyalty. - Commercial mindset: Entrepreneurial spirit to connect all pieces together and grow business as a 'company' rather than an isolated BU. A fast learner with high degree of persistence and resourcefulness to get things done. Sensitive to real world trends and willing to experiment. - Business Acumen: Understanding of key business principles and metrics, as well as knowledge of the company's products/services and industry landscape, is important for effectively contributing to strategic planning and achieving business goals. - Cross-Functional Collaboration: Ability to collaborate with diverse teams and stakeholders to align strategies, optimize processes, and drive business objectives forward. - Teamwork and Communication: Effective communication skills and a collaborative mindset to work cohesively with internal teams, external partners, and clients. Ability to build rapport quickly with prospective merchants, and communicate in a proactive, concise and persuasive manner that generates interests and opens doors to further opportunities. - Ownership Mentality: Taking ownership of tasks, projects, or initiatives, demonstrating accountability, and driving results to contribute to the overall success of the organization.

What you’ll do? -Lead & drive commercial and service level performance for travel product verticals globally, ranging from, attractions, tours & activities to mobility vertical. -Strategy: Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals. -Program Management: Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience,including internal mkt coordination and external partnership discussions etc -Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels -Data Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance What you’ll need? -3-5 years of experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product management.Experience in travel products is a plus. -Track record of successfully driving cross departmental projects is preferred -Fluent in both English and Chinese. Proficiency in additional languages is a plus. -A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required -Globally-minded and comfortable working with people from different cultural backgrounds and in different time zones -Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situations -Leader with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment -Analytical with a strong bias for data-based decisions, able to distill insights with data from multiple sources -Exhibits sound business judgment, a proven track record of taking ownership, and delivering results What you’ll get? -An awesome team of international colleagues -A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead -An environment that values and supports your growth -Ownership of projects with real impact -No boredom! Every day is a new exciting challenge

What You'll Do: A) Sales Data Support: Assist the international car rental department with sales data statistics, channel sales price tracking, and issue feedback. B) Partnership Development: Assist in developing new global strategic partnerships and maintain daily interaction and communication with the Marketing (MKT), Business Development (BD), and Operations (Ops) departments to support project initiation and implementation. C) Sales Operations Management: Assist in managing the sales operations of global core partners, ensuring daily collaboration and communication with the MKT, BD, and Ops departments to facilitate project progress and execution. D) Market Research: Assist the department in conducting market competitiveness research as required, providing market insights and report feedback accordingly. What You'll Need: A) Passion for Travel: A love for travel and an exploratory spirit, not confined to the status quo, with the courage to identify problems and propose solutions. B) Availability: Must work at least 4 days a week, internship duration: 3months C) Language Proficiency: Working languages are English and Chinese. D) Experience: Prior internship experience in e-commerce product operations or related to travel is preferred. E) Communication Skills: Outgoing personality with strong communication skills in both Chinese and English. F) Data Analysis Skills: Some data analysis capability, familiarity with building data models in Excel, and basic PowerPoint presentation skills.

Job Description What you'll need: -1~2 years experience in digital marketing, digital agency, or e-commerce environment. -Marketing sense and know-how especially on Affiliate marketing, influence marketing. A candidate with experience in social commerce will be a plus. -Strong ability to handle high-pressure situations and meet deadlines. Meanwhile, owning a growth mindset and ownership. -Passionate about social media and staying updated with the latest trends and information. -Excellent communication and organizational skills. Able to balance the company's internal and external factors when planning and making decisions. -Self-motivated and result-oriented, a good team player, with excellent interpersonal, communication, and presentation skills. -A start-up attitude and globally-minded – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude What you'll do: -Create, curate, and schedule engaging content that aligns with our brand and sales goals with multiple partners. -Develop key strategies/ campaigns for content creators based on user behavior, industry insights, product lineup, and potential impact. -A good understanding of social media platforms (not limited to Facebook, Instagram, YouTube…) -Daily communication with partners and influencers, including merchant sponsorship negotiation, and cooperation enhancement. -Analyze the performance data metrics and adjust strategies to improve the performance to reach the sales target. -Stay updated with social media trends, tools, and best practices. -Collaborate with the marketing team to support overall marketing campaigns and initiatives. -Basic knowledge of photo and video editing skills are advantages

What you'll need: 2+ years experience in digital marketing, digital agency, or e-commerce environment. Marketing sense and know-how especially on Affiliate marketing, influence marketing. A candidate with experience in SEO Marketing will be a plus. Strong ability to handle high-pressure situations and meet deadlines. Meanwhile, owning a growth mindset and ownership. Passionate about social media and staying updated with the latest trends and information. Excellent communication and organizational skills. Able to balance the company's internal and external factors when planning and making decisions. Self-motivated and result-oriented, a good team player, with excellent interpersonal, communication, and presentation skills. A start-up attitude and globally-minded – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude What you'll do: Create, curate, and schedule engaging content that aligns with our brand and sales goals with multiple partners. Develop key strategies/ campaigns for affiliates based on user behavior, industry insights, product lineup, and potential impact. Implement and execute partnership & affiliate campaigns. Maintain strong knowledge of all in-house technology and handle technical discussions leading to successful implementation with affiliate partners. Daily communication with affiliate partners and influencers, including merchant sponsorship negotiation, and cooperation enhancement. Analyze the performance data metrics and adjust strategies to improve the performance to reach the sales target. Stay updated with social media trends, tools, and best practices. Collaborate with the marketing team to support overall marketing campaigns and initiatives.

Responsibilities: -Develop and execute marketing automation strategies to optimize performance for the Global Hotel and Car Rental business. -Manage daily marketing operations, including campaign optimization and task execution via scalable tools and solutions. -Collaborate with cross-functional teams to identify datasets to assist with campaign automations -Analyze data insights and lead test-and-learn initiatives to drive data-driven decision-making and business growth. -Monitor and optimize campaigns to enhance online presence and booking conversions. -Maintain awareness of industry trends and implement best practices for continuous performance improvement. Qualifications: -Bachelor's degree in a quantitative field (e.g. Computer Science, Mathematics, or any other related disciplines. -Strong programming skills, particularly in Python and SQL. -Experience in data analysis and familiarity with tools like BigQuery (a plus). -Excellent numerical and analytical skills. -Excellent English communication skills. -Demonstrated learning agility and a proactive approach to gaining new skills in marketing and SEM.

About Learning & Development (L&D) Team The L&D team is responsible for building a future-ready, skilled, and agile workforce that can deliver exceptional customer experiences. The team covers three primary functions; - To facilitate onboarding and upskills training for wider customer experience teams - To develop learning programs including its journey, materials, digital modules, and blended-learning experiences - To ensure process knowledge, SOPs, and tools are accurately, accessible, and effectively transferred and embedded into daily operations via knowledge formats What You'll Do - Conduct new hire, refresher, and upskill training classes according to business needs. - Ensure that class objectives and learning curve performance metrics are achieved. - Analyze current trends to determine training needs, then participate in efforts to create and deliver training by implementing solutions. - Engage various internal and external stakeholders to support cross-functional projects to optimize service delivery and operational processes. - Coach and reinforce front-line agents and supervisors in applying skills learned in training. - Maintain up-to-date training records to ensure all CEG employees' development goals are met and follow organizational training and policy initiatives. - Regularly assess the effectiveness of training programs and provide feedback for improvement. - Maintain accurate and relevant training materials and documentation. - Adapt training materials to align with changing business needs and processes. - Foster a customer first mindset among trainees, emphasizing the importance of customer satisfaction. - Collaborate with various teams and departments to ensure training materials are aligned with broader organizational goals. - Perform other duties as may arise from time to time and as may be assigned to the employee What You'll Need - Bachelor's degree or above. - Minimum 2 years of working experience in service training. - Adequate language command: English & Mandarin. - Advanced presentation, interpersonal, time management, communication, and organizational skills. - Willingness to take initiative and follow through on projects/tasks - Flexible working hours to support training and operational needs - Ability to understand and execute complex written and verbal instructions. - Ability to work independently and in a team environment. - Possess an advanced knowledge of computer-based applications such as Microsoft Office or Google Suite. - A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that's not afraid to work independently when required. - Globally-minded and comfortable working with people from different cultural backgrounds and in different time zones.

About Klook: We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world. Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values: Customer First Push Boundaries Critical Thinking Build for Scale Less is More Win as One We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us! What you will do: Providing ongoing operational support to our merchants such as resolving booking inquiries, payment inquiries, updates to content, campaigns, inventory, policies, etc. Maintain regular communication with existing merchants, conduct business reviews, opportunity identification and updates with merchants on a routine basis. Cooperate with merchants to enhance service levels and meet the needs of both Klook and customers. Particularly with optimizing key supply strength metrics. Onboard new properties for hotel stays and ensure property activation. Communicate and collaborate effectively with various stakeholders - from your business development colleagues, to the content, tech, finance teams, and of course, our all important merchants. Make an impact by identifying areas for improvement across different processes and systems. What you will need: Preferably have 1-2 years of experience in operations, BD, or a related OTA field (internships included) Ability to execute under pressure and against tight schedules Strive for high quality and timeliness in your output Possess excellent communication and interpersonal skills and have the ability to work collaboratively in a team environment. Open, agile, detail-oriented, and willing to adapt to fast changes Be fluent spoken and written Japanese & Mandarin , English is plus Operations and/or account management experience would be a plus Work experience in a multicultural, cross-functional, or start-up environment would be a plus 工作職責： 為我們的商家提供持續的營運支持，例如解決預訂諮詢、付款諮詢、內容更新、活動、庫存、政策等。 與現有商家保持定期溝通，定期進行業務評估、機會識別和更新。 與商家合作，提升服務水平，滿足 Klook 和客戶的​​需求，尤其要優化關鍵的供應實力指標。 引入新的酒店住宿，並確保商家活躍度。 與各利害關係人進行有效溝通與協作－從業務拓展同事到內容、技術、財務團隊，當然還有我們所有重要的商家。 透過辨識不同流程和系統中需要改進的領域，發揮影響力。 工作要求： 擁有 1-2 年營運、業務拓展或相關 OTA 領域經驗優先，實習經驗亦可 能夠在壓力和緊湊的工期下高效執行 力求高品質、按時完成工作 具備優秀的溝通和人際交往能力，並能在團隊環境中協同工作。 個性開朗、敏捷、注重細節，並願意適應快速變化 必須能夠流利地使用日語和普通話進行口語和書寫 能夠使用英語經驗者優先考慮 擁有營運和/或客戶管理經驗者優先考慮 擁有在多元文化、跨職能或新創企業環境中工作的經驗者優先考慮