inline_樂排股份有限公司

About inline inline is a software startup focused on maximizing restaurant efficiency by managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney, and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their careers and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend inline for the next thousand partners at a rapid pace. The Role At Inline, the primary responsibility of the Data Manager, Business Operations is to enhance the efficiency and effectiveness of our Customer Success Management team by means of analysis and process optimization, with a focus on customer maintenance and retention. To succeed at Inline, you must possess traits such as being highly organized, having a strategic mindset, being results-driven with a strong emphasis on quantitative outcomes, being adept at analysis, and the ability to demonstrate exceptional leadership and planning skills within a rapidly evolving environment. You will collaborate closely with various departments, including Sales, Customer Success, Revenue, Finance, and more. This role is central to the long-term development of our customer success management team and restaurant organization in Taiwan. If this sounds like you – read on! Key Responsibilities 1. Strategic Alignment - Collaborate closely with senior management and leaders across different countries to align market strategies with quarterly and annual company objectives. - Gain insights into market realities to develop team targets that are both feasible. 2. Data Analysis and Forecasting - Utilize data analysis and client trend assessment to identify potential customer and sales opportunities, contributing to informed decision-making. - Conduct thorough research and data analysis to provide accurate revenue forecasts. 3. Performance Targets and Bonus Structure - Set clear and attainable team targets that drive growth and revenue in accordance with company objectives. - Design a comprehensive bonus structure that incentivizes high performance. - Develop performance tracking reports that enable managers to effectively monitor pipelines and provide teams with insights into their performance progress. 4. Process Optimization and Automation Tool Development - Optimize existing processes while being able to construct new workflows, define prioritization for optimization, and clearly identify which process improvements will yield enhanced sales efficiency. - You will be responsible for developing and managing automated tools, ensuring the end-to-end process remains seamless and refined. 5. Project Management - Facilitate collaborations with cross-functional teams including revenue, finance, CSM, product, and global teams to ensure project success. 6. Team Management - Recruit, coach, mentor, and develop operation team and nurture an environment where they can excel through encouragement and empowerment

本職位需同時支援「預算制度建構」與「跨國稅務處理」兩大領域，需具備獨立執行財務專案的能力，並能與不同部門及團隊協作。此角色是團隊中橫跨預算與稅務的重要橋梁，未來可依組織擴編調整為專責角色。 This role spans two core areas: budget process development and international tax handling. It requires the ability to independently lead finance-related projects while collaborating effectively across departments and regions. As a key bridge between budgeting and tax functions, this role may later evolve into a specialized position as the company scales. 主要職責｜Key Responsibilities 建構與維護公司年度預算制度與流程，與各部門協作制定營運與費用預算 Design and maintain the company’s annual budget framework and processes; collaborate with departments to build operating and expense budgets 定期進行預算與實際執行之差異分析，提出財務建議與優化措施 Conduct regular variance analysis between budget and actuals, providing insights and recommendations for improvement 參與和優化內部財會制度流程（如預算審核、費用申請、稅務申報流程） Optimize internal finance workflows such as budget approvals, expense requests, and tax filing procedures 支援月結與報表作業，協助指定地區完成帳務與稅務申報 Support monthly closing and reporting; assist with accounting and tax filings for assigned regions 協助規劃並執行集團內部移轉訂價策略專案 Assist in planning and executing group-level transfer pricing (TP) strategies and documentation 與海外顧問合作，支援跨國稅務合規與稅務風險評估 Work with external consultants to support cross-border tax compliance and risk evaluation 其它主管交辦的專案 Other ad hoc projects as assigned by management

We are seeking a Senior Collection & Compliance Specialist with strong cross-border communication skills, an operational mindset, and proven expertise in accounts receivable management, collection process optimization, payment tool expansion and implementation, and compliance risk control. This role is ideal for someone with high autonomy, a proactive mindset, and a passion for tackling challenges. You will play a key role within the existing team, driving process improvements and cross-functional collaboration to ensure healthy cash flow, regulatory compliance, and a balance between customer experience and business objectives. Key Responsibilities Accounts Receivable & Collections: Monitor and track accounts receivable to ensure collection targets are met Communicate with clients and sales teams on payment progress and overdue accounts Develop and optimize collection processes and SOPs Compliance & Risk Management: Enforce compliance policies to ensure collection and contract processes meet regulatory and internal standards Conduct regular risk assessments on accounts and contracts, providing actionable recommendations Payment Tool Expansion & Implementation Plan and lead the rollout of new payment tools or solutions, ensuring seamless integration with existing systems Analyze market-specific collection needs and develop optimal tool selection and implementation strategies Work with technical and finance teams to execute cross-market deployment and training Operations & System Optimization Utilize Python, Excel (advanced functions & pivot tables), and Google Apps Script (GAS) for data analysis, automated reporting, and process enhancement Partner closely with finance, legal, customer success, and sales teams to resolve operational bottlenecks Cross-Market Collaboration Collaborate with teams in Hong Kong, Taiwan, and other markets on cross-border collection and compliance matters Regularly report operational updates, collection performance, and tool implementation progress to management

The Role At Inline, the Manager of Enterprise Customer Success Team plays a critical role in driving strategic account and enterprise customer success management. This position ensures that the team establishes long-term, deep partnerships with large enterprise clients to enhance customer satisfaction, improve retention rates, and drive sustainable business growth. Beyond leading the strategic direction for enterprise customer success and aligning it with business objectives, this role also integrates customers’ long-term development with Inline’s business expansion to create mutually beneficial outcomes. To succeed at Inline, you must possess exceptional strategic planning skills, sales adaptability, industry knowledge, market trend awareness, and strong communication and decision-making abilities with both internal and external stakeholders. You should be able to demonstrate strong leadership in a fast-paced, evolving environment. This role requires close collaboration with multiple departments, including Sales, Account Operations, Product, Engineering, Marketing, Revenue, and Finance, ensuring that enterprise customer needs are effectively communicated internally. Additionally, the role is responsible for managing expectations and requirements between customers and internal teams, coordinating resources, and delivering the best possible solutions. Key Responsibilities 1. Enhancing Customer Satisfaction, Driving Renewals & Expansion Develop strategies to improve customer satisfaction and loyalty, ensuring high renewal rates and long-term partnerships. Identify upsell, cross-sell, and expansion opportunities to drive business growth. 2. Customer Strategy Planning & Risk Management Design quarterly and annual strategies tailored to each customer, aligning with their business goals to achieve mutual success. Proactively identify risks and challenges that may impact enterprise customer relationships and implement mitigation strategies to reduce churn. 3. Building Long-Term Relationships Across Departments (External) Establish and maintain strong relationships with key decision-makers and stakeholders, gaining deep insights into their business needs, goals, and challenges. Lead regular customer visits, conduct QBRs and product presentations to strengthen collaboration and engagement. 4. Internal Cross-Functional Collaboration & Issue Resolution Work closely with Sales, Operations, Product, Engineering, Marketing, and Revenue teams to ensure effective communication and execution of customer needs. Quickly mobilize internal resources to resolve major issues or operational challenges, ensuring business continuity for customers. Gather customer feedback and collaborate with Product & Engineering teams to drive product enhancements and innovations, aligning with customer needs. 5. Performance Tracking & Optimization Monitor customer health metrics, renewal rates, and usage behavior to identify risks and opportunities proactively. Track revenue contribution, billing status, and profitability to ensure sustainable business growth. 6. Team Recruitment & Management Recruit, train, and manage team members, while planning workforce needs and budget allocation. Ensure team objectives are aligned with company strategy and business goals.

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace. We're looking for an aggressive, high-energy, and result-driven customer success manager, who enjoys challenges and growth in a fast-moving environment. As a customer success manager, you will work closely with restaurant partners, the customer support team, and revenue ops, product, sales, marketing, and operations to manage and optimize restaurant relationships and provide maximum value for both inline and its clients. If this sounds like you – read on! 【What You Will DO】： • Regular communication with partner restaurants （Enterprise and key accounts）. Activate set of services (TMS, food ordering, key integration partnerships rollout, and other add-ons) to revenue growth • Meet or exceed goals for account retention, satisfaction, and adaption • Develop churn indicators, plan and execute rescue strategy, and revamp account care flow • Build, enhance, and execute long term client relationships and communication at the C-level, with key executives, key decision-makers and influencers • Increase net ARR incremental in the dedicated cohorts • Act as a trusted advisor to senior executives within the client’s organization • Achieve different strategic or sales targets each quarter, with bonuses calculated separately 【Preferred Experience & Personal Traits】： • 2+ years of proven experience in B2B sales, account management, strategy, operations, and startup or related experience • F&B industry experience is a big plus • Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure • Project manager who can create meticulously detailed execution plans for large-scale projects and then deliver them to plan regardless of any surprises or ambiguity along the way • Data-driven approach to decision making and sound business judgment to determine project performance and financial viability, grounded in analytical thinking • Great collaborator and someone who proactively partners across teams while holding them accountable for business results • Strong communication skills; ability to distill complex data sets into simple and digestible takeaways for senior leaders and managers • Data-driven decision making mentality, sound business judgment, and the ability to back your analysis up with meaningful analytical thinking • Strong Excel and data management skills • Self-motivated, works independently and possess strong organization and time management skills • A "driver" personality - bias toward action and master disambiguator/simplifier - constantly pushing toward clarity and execution

Inline helps tens of thousands of people working in restaurants around APAC serve well over 100M customers, and to serve 1 billion+ people we need some more design help - that's where you come in. We create and sell productivity software for busy restaurant and retail staff, managers, owners, brand managers, and enterprise teams. In a rapidly changing environment, inline is giving restaurants and retailers control of their future, by helping these merchants achieve higher operating margins. We are looking for a skilled Software UX Designer, who will be responsible for designing new features to connect our customers to product value and improve the user experience for current propositions, as well as generating insights to improve our product. This is a fast-paced team with ambitious goals, and your creations will be used daily by tens of thousands of people working in retail shops across APAC. Because we focus on giving tools to merchants for them to own, manage, and grow their relationships with consumers, consumers see a very small part of the software we create. A typical consumer might use a popular app for 20 minutes per day, each of our business customers uses inline apps for 70+ hours each week. About The Role: ● Working language: English ● Location: Taipei HQ ● Full-time, on-site ● Relocation and visa sponsorship available Role Details: ● Inline is looking for a person who is passionate about data-rich experiences, working on emerging products, and leading core product growth opportunities. You will work closely with our customer service, product managers and engineering teams to understand our restaurants' needs. ● We’re looking for a person who possesses solid experience in designing a product from scratch, and make it deliverable to markets across countries to accommodate different cultures and user behaviors. ● This role will report to the co-CEO, as a key person on the design team in Taiwan. You must be self-motivated, full of enthusiasm, a desire to learn and have a fine eye for detail. ● You know that your design should always achieve TWO things: support a user in completing a task AND support the business in achieving a goal. ● You’ll collaborate with designers, evolving our design language while delivering innovative, best-of-class digital products by creating conceptual sketches, wireframes, user requirements, prototypes, and flow charts among others. Day-to-day Responsibilities: ● Rapidly produce multiple solutions, from sketches, wireframes, and user flows to high-fidelity mockups and prototypes, depending on the level of detail needed to present and communicate proposed solutions and interaction flows that will resonate with our target audience. ● Validate your design explorations with data and real feedback from restaurants, be it qualitative, quantitative, or both. Filter out the noise from feedback and make good use of the valuable feedback to iterate the product. ● Maintain and evolve a scalable design system. ● Present your work to various stakeholders, explaining your creative process and how your final design aligns with the product goals. ● Provide specs, interactive prototypes, and design requirements to developers. ● Regularly engage with restaurants to develop a thorough understanding of their needs and pain points, making frequent visits to restaurants to observe and participate in the staff workflows to inform your design insights.

inline is seeking an aggressive, high-energy, talented Visual Designer who enjoys challenges and growth in a fast-moving, dynamic environment. As an inline Visual Designer, you will work closely with our marketing team to create engaging graphic designs to help drive the company’s strategic priorities, develop our brand, and support key projects. 我們正在尋找一位積極、精力充沛、才華橫溢的視覺設計師，並樂於在快速變化的環境中享受挑戰和成長。 作為inline視覺設計師的職位，您將與行銷團隊密切合作，設計優質且引人入勝的設計，以幫助推動公司或餐廳（我們的客戶）成長。 【 工作內容 What You Will Do 】 ▮ Create company branding content and materials 公司品牌視覺設計 ▮ Create materials for marketing initiatives and campaigns 行銷相關素材設計 ▮ Collaborate with our marketing team on design proposals and execution roadmaps 與行銷部門合作，從設計目的到執行路線保持一致想法 ▮ Realize visually appealing and emotionally engaging designs from marketing and business requirements 將行銷業務需求轉化為具有視覺和情感吸引力的設計 ▮ Continue to develop and grow as you follow and advocate the latest standards, practices, and trends in the field of visual design 隨時掌握視覺設計領域的最新變化和趨勢 【 工作技能 Requirements & Personal Traits 】 ▮ Bachelor’s degree in Graphic Design, Visual Design, or a related field ▮ Proficient in Adobe Photoshop, Illustrator, and InDesign ▮ A solid foundation in typography, layout, and design ▮ Independent and self motivated. You don’t wait for others to give you instructions or help you solve problems. ▮ Experience with motion design ▮ The ability to prioritize tasks, communicate progress, and meet deadlines ▮ Familiar with printing processes and quality control ▮ Comfortable in a multi-lingual, agile workplace

【 Position Summary 】 Inline's global team is seeking a highly organized, mature, and proactive Senior People Operations professional to join us in Taipei. The right person will play a pivotal role in supporting inliners in Taiwan with the resources they need, and take the lead engaging with local and national government for health, safety, and workplace standards. This role will provide opportunities to nurture your skills and explore career paths within a growing, customer-centric software company. The level and title will depend on your skills and experience. 【 Key Responsibilities 】 ● Learn proactively and largely on your own to get answers and provide helpful advice to managers and execs, through quick, effective research and study, and not by asking colleagues how to do X, Y, Z or relying on lawyers. ●Onboard new employees across Taiwan with care and thoughtfulness, and ensure they have access to necessary resources. ● Responsible for and manage programs to help keep inliners physically healthy (on-site medical services, health checks, company-provided meal choices, etc.) ● Take the lead on initiatives to keep inliners and visitors physically safe, and be one of inline’s official OSHA-certified safety officers. ● Support employees on a day-to-day basis and answer questions about benefits and policies etc. ○ Moms and Dads: inline has a lot of parents with children, help them with the specific resources and accommodations they need. ○ Newlyweds: inline has a lot of newly-married people, take the lead helping them with the specific types of accommodations they need. Interns: 50+ people have interned at inline in recent years, take the lead helping them learn about the world of work, and support with resources they need. (but might not know are available) ○ Single professionals: half of the people working at inline are single, engage and support them with the resources they need. ○ People with Disabilities: we actively try to recruit talented professionals who happen to have disabilities, and accommodate inliners who become disabled - have an impact by taking the lead on how we can best accommodate. ○ Grandparents: take the lead learning what we can do to support the unique needs of grandparents working at inline. (as soon we have some!) ● Take a lead role in day-to-day employee relations, from coordination and clarification, through mediation and successful resolutions. ● Help keep employee records complete, up to date, and organized in the inline HRIS tools. ● Collaboratively engage with the Taipei City government (OSHA), Immigration Bureau (visas for new hires), Ministry of Labor (LSA compliance), and other agencies both proactively and reactively. ● As time permits, partner with department heads and hiring managers to identify talent gaps and take the necessary actions for bridging the gap of organizational capability. Contacting candidates, scheduling interviews, and other recruiting tasks. 【 What this role is NOT focused on 】 ● Actively headhunting or proactive recruiting - this is not a Recruiter role. Helping with operational aspects sometimes while we are in slow-hiring mode, yes, but "Recruiter role," no. ● Learning & Professional Development - this is not an L&D role. Helping with operational aspects sometimes perhaps, but we won't have a L&D-focused role until we're a more mature, larger organization. There is plenty of learning and skill development that happens at inline, senior managers of functional areas see to that. ● Taking the lead on Wellness coordination - if you have passion for this, sweet! But we have people who enjoy and have already earned the privilege to spend time on this.

➤ 職務目標： inline成立於2015年，為餐飲科技領域的領先品牌，目前服務超過 10,000 家餐廳夥伴，累計 2 億名用戶 。inline 提供消費者端 AI 智能找餐廳 App 以及餐廳端訂位與營運管理系統，全面提升用餐體驗與餐廳營運效率。 作為產品行銷經理，你將統籌這兩大產品線的市場行銷策略，結合市場洞察、產品定位與創新行銷手段，策劃並執行產品上市計畫，推動產品知名度與使用成長，實現公司業務目標。 ➤ 主要工作內容： ● 市場調查與洞察： 深入分析餐飲市場趨勢、目標用戶需求及競爭者動態，挖掘消費者（食客）和餐廳業者的洞察，以支援產品策略與行銷決策。 ● 產品定位與訊息： 制定 inline 各產品線（B2C 找餐廳 App 與 B2B 訂位/營運系統）的市場定位，提煉明確的價值主張與關鍵訊息，針對不同目標受眾（消費者與餐廳）傳達產品價值。 ● 功能上市策略： 規劃新產品功能和版本的上市策略，包括制定產品發佈路線圖與Go-to-Market 計畫（目標客群、行銷訊息、宣傳渠道等） ，協調跨部門資源確保新功能順利推出並被廣泛採用。 ● 跨部門協作： 與產品管理、研發、設計團隊緊密合作，在產品開發過程中融入市場和用戶觀點；並與行銷、公關、業務和客服團隊協調推動產品行銷活動，確保內外部溝通順暢一致。 ● 行銷素材整合： 主導或協助製作各類產品行銷素材（如產品簡介、官網內容、使用者案例、銷售簡報等） ，統一行銷訊息與視覺，支援 B2C 用戶行銷推廣和 B2B 銷售團隊需求。 ● 績效分析與優化： 追蹤產品及行銷專案的關鍵績效指標（如用戶成長、活躍度、功 能使用率、餐廳端訂位量等） ，分析產品上市和行銷活動的成效，並據此提出優化建議，持續調整行銷策略。 ● 顧客倡導： 作為消費者與餐廳合作夥伴的代言人，蒐集並反饋他們對產品的意見，協助產品團隊優化使用者體驗，提升顧客滿意度與產品競爭力。 ➤ 條件要求： ✔️ 學歷與經驗： 大學以上學歷（行銷、商管、資訊管理等相關科系佳） ；5 年以上產品行銷或市場推廣經驗，有科技產業（B2B SaaS 或 B2C 網路產品）背景者為佳。 ✔️ 市場洞察能力： 擅長市場研究與競品分析，能夠挖掘用戶需求並將洞察轉化為具體行動策略。 ✔️ 策略思維與解決問題： 具備優秀的策略規劃能力和創新思維，能在快速變化的環境中主動尋找決方案，推動業務成長。 ✔️ 數據分析能力： 重視數據且邏輯嚴謹，能獨立收集、分析和運用產品及行銷數據，用以評估成效並優化策略。 ✔️ 溝通與敘事能力： 出色的口頭與書面溝通技巧，善於撰寫產品行銷文案，能針對不同受眾調整訊息、講述引人入勝的產品故事。 ✔️ 跨部門協作： 具備跨部門專案協作經驗，良好的團隊合作與專案管理能力，能整合產品、行銷、銷售等資源實現共同目標。 ✔️ 熱忱與主人翁精神： 對餐飲科技領域充滿熱情，積極主動，責任心強，願意承擔挑 戰並推動產品與品牌持續成功。 ✔️ 語言能力： 流利的中文書面與口頭表達能力，具備良好的英語溝通能力者佳。

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Sydney, Melbourne, Brisbane, Perth, Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Bangkok, and the cities in APAC. For people with solid professional skills and talents, who are highly motivated to expand their career and grow in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace. We’re looking for a self-motivated marketing specialist who has proven experience in leading e-commerce companies with successful records of performance marketing, especially in digital ads. In this role, you will have the opportunity to strategize, develop, and manage digital campaigns across various platforms, optimizing user engagement and brand visibility. We are a fast-paced, results-driven team—if you're a problem solver with great project management and communication skills, we’d love to hear from you! 【 What You Will Do 】 ▮ Digital Marketing & Paid Advertising – Plan, execute, and optimize digital media campaigns across platforms such as Google Ads, Meta Ads, Google Analytics 4, and LINE LAP to drive business growth. ▮ Data Monitoring & Performance Optimization – Track and analyze key performance indicators (KPIs) across marketing channels and campaigns, identifying opportunities for improvement. ▮ Market Trends & Innovation – Stay ahead of industry trends, product innovations, and emerging technologies to explore new marketing opportunities and strategies. ▮ Customer Insights & Communication – Engage with customers, understand their needs, and provide insights-driven marketing solutions. ▮ Content & Brand Promotion – Develop and manage multi-channel marketing strategies through SEO, blogs, social media, affiliate programs, short videos, influencer collaborations, and more to enhance brand presence. ▮ Project Management & Cross-Functional Collaboration – Manage timelines, oversee execution, and coordinate with internal teams and external partners to ensure successful marketing deliverables. 【 Requirements & Personal Traits 】 ▮ 3+ years of digital marketing experience,particularly in Google Ads, Meta Ads. ▮ Proficiency in Google Analytics 4 (GA4) and digital marketing analytics, with strong analytical and quantitative skills, as well as solid knowledge of Excel for data-driven decision-making. ▮ Strong sense of responsibility, able to work and thrive in a dynamic startup environment where you derive priorities, requirements, and goals from the company context. ▮ Strong project management skills, with the ability to multitask and manage multiple stakeholders. ▮ Creative thinker who's able to tackle business problems and communicate solutions to cross-functional teams. ▮ A proactive problem solver who can identify market opportunities and develop actionable marketing strategies. ▮ Fluency in both English and Chinese is a plus. 【工作內容 | What You Will Do】 ▮ 數位行銷與廣告投放：精通數位媒體操作，包括但不限於 Google Ads、Meta Ads、Google Analytics 4、LINE LAP 等，並能執行並優化行銷活動。 ▮ 數據監控與優化：追蹤行銷渠道及活動的關鍵績效指標 (KPIs)，進行分析並提出具體優化策略與解決方案。 ▮ 市場趨勢與創新應用：對市場趨勢、產品新知及產業變化保持高度敏感，樂於嘗試新工具與策略，發掘創新行銷機會。 ▮ 客戶提案需求分析與回應：具備良好的溝通能力，能夠即時理解客戶需求並提出行銷策略與執行方案。 ▮ 專案管理與跨部門協作：掌握專案時程，負責推進行銷計畫並檢核成果，並與內部團隊及外部夥伴協作，確保行銷內容與執行符合商業目標。 我們希望你具備 | What We Are Looking For ✔ 具備 3 年以上 數位行銷經驗，熟悉 Google Ads、Meta Ads、LINE LAP 行銷投放。 ✔ 熟悉數據分析工具，如 Google Analytics 4 (GA4)、Mixpanel，並能基於數據制定行銷策略。 ✔ 具備 創新思維，對新技術、數據驅動決策及數位行銷趨勢有強烈興趣。 ✔ 具備 良好的專案管理與溝通能力，能與跨部門團隊及外部夥伴高效協作。 ✔ 能獨立思考並主動發掘市場機會，提出可行的行銷解決方案。 ✔ 具備流暢的中英文溝通能力者優先考慮

我們正在尋找一位具備策略思維與內容創作能力的內容行銷企劃，負責規劃並執行品牌的內容行銷計畫，透過文字傳遞品牌價值，並提升官網與行銷渠道的曝光與轉換效益。 【工作內容 | What You Will Do】 整體內容策略與執行 ▮ 制定並執行內容行銷策略，針對 B2B (消費者)／B2C (餐廳)受眾設計不同溝通方向。 ▮ 撰寫並優化品牌部落格、白皮書、電子報、產品文案等各式行銷內容。 ▮ 操作並優化 SEO，提升自然搜尋排名與導流效果。 ▮ 熟悉 WordPress 或其他 CMS 操作 ▮ 使用 GA4、Google Search Console 等工具分析內容成效，提出優化建議 ▮ 整合設計、業務與廣告團隊資源，執行跨部門內容推廣專案。 餐廳端內容策劃與推廣 (B2B) ▮ 製作銷售簡報內容、落地頁、品牌部落格、白皮書、電子報、產品文案等行銷內容 ▮ 成效目標：協助提升 leads 數、填單轉換率與會議預約數 消費者端內容企劃與推廣 (B2C) ▮ 規劃 App / LINE 文案，提升使用者數、活動參與率與訂位成功量 ▮ 撰寫活動頁、搜尋推薦、推播等內容，優化導流與轉換表現 ▮ 搭配 CRM 自動化腳本規劃，再喚醒沉睡會員、推動限時誘因 SEO 策略與管理 / SEO Strategy & Management ▮ 制定並執行整體 SEO 策略（技術 SEO、On-page/Off-page SEO、網站架構等），提升自然搜尋流量與排名。 ▮ 與內容團隊協作，提供關鍵字策略與頁面優化方向，並定期審視現有內容效能。 ▮ 與工程團隊協作，優化網站速度、索引狀況、結構化資料等技術項目。 ▮ 建立 SEO 成效追蹤機制，並定期產出報告與洞察，驅動優化行動。 我們希望你具備 | What We Are Looking For ▮ 至少4年以上內容或品牌行銷相關經驗，其中至少 2 年以上 SEO 實務經驗。 ▮ 熟悉數據分析工具，如 Google Analytics、GSC、Ahrefs、SEMrush 等 SEO 工具。 ▮ 出色的文字力與資訊組織能力，能將複雜資訊轉譯為吸引人的內容。 ▮ 對數位行銷趨勢、用戶內容行為敏銳。 ▮ 擅長用數據分析內容表現，並提出優化建議。 ▮ 具備 良好的專案管理與溝通能力，能與跨部門團隊及外部夥伴高效協作。 ▮ 具備流暢的中英文溝通能力者優先考慮 加分條件 ▮ 曾負責中大型網站或多語系內容規劃專案。 ▮ 有電商、B2B SaaS 或國際市場行銷經驗。

We are seeking a Restaurant Integration Solutions Manager to serve as the primary technical liaison between our Enterprise Sales, Customer Success teams, and restaurant clients. This role will be responsible for understanding restaurant partners' POS, CRM, and App integration needs, translating business requirements into technical solutions, and ensuring smooth communication between internal engineering teams and external stakeholders. Additionally, this role will proactively follow up on integration progress, manage expectations, and provide technical account management to ensure customer satisfaction. Key Responsibilities: Technical Consultation: Act as the main point of contact for restaurant clients, helping them understand system integration requirements and technical feasibility. Solution Design & Implementation: Work closely with engineering teams to develop and implement integration solutions for POS, CRM, and other restaurant software. Project Coordination: Track integration project timelines, manage priorities, and provide updates to stakeholders (both internal and external). Customer Success Support: Assist CSMs in troubleshooting and resolving integration-related issues to ensure seamless customer experiences. Cross-Functional Collaboration: Bridge communication between sales, engineering, and customer success teams to align technical capabilities with business needs. Proactive Follow-ups: Regularly check in on integration progress, provide status reports, and address any roadblocks. Documentation & Training: Create integration guides, FAQs, and training materials to support internal teams and clients.

Inline is looking for a Food Business Operation Associate with a career interest in Software as a service (SaaS) Operation role. ============================================ Inline is a software startup focused on maximizing restaurant efficiency by managing tables, reservations and food ordering including take out and delivery service. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants in Taiwan,Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. Our team is working with more global delivery partners to serve our restaurants in key cities. For people with data analysis talent, who are highly motivated to expand their careers and learn in a fast, flexible environment, we have several opportunities to strengthen the food delivery business, integrate logistics with third-party and adjust the operation process with our team. We are looking for a Dispatch Operation & Food Business Operation Associate to join us in supporting our food delivery services and co-work with the function team, restaurants and partners. If you are looking for (SaaS) Operation role and/or partnership roles to start your career, here is for you to shine. What You Will DO： / 工作內容 • Support global food ordering operations and monitor delivery orders during daily on-call duty. • Delivery Issue Management- Handle delivery issues by providing effective solutions for restaurants, and ensure clear communication with third parties, sales teams, and engineers on operational and technical problems. • Problem Tracking & Risk Management- Record and track problematic orders, follow up on resolutions and compensation with logistics partners to minimize business impact, and ensure process improvements and risk mitigation. • Verify contracts and configure online settings to ensure compliance and accuracy. • Collaborate with Revenue, Product, and Sales teams to support food ordering billing operations, assist with new product launch trials, and facilitate system onboarding for new merchants to ensure smooth adoption. •Analyze internal operational data to monitor performance, identify opportunities and weaknesses, and improve efficiency through automation and process adjustments. • Collect and analyze external market intelligence, including logistics, competitors, and business insights, to support comprehensive growth of the food ordering business. Requirements & Personal Traits / 工作技能 • SaaS or operation related experience is a big plus. • Self-motivated, work independently and possesses strong organization and time • Availability takes shift on weekends and public holidays in the office. • Able to handle repetitive tasks and assist teammates with team projects and goals. • Strong communication skills; ability to to co-work with a cross-functional team, logistic partners and drivers. • Quick learner, adaptable and flexible (able to follow constant updates of policy or on- call guidelines) • English reading and writing is a must needed.( Business level) • Strong Excel and data management skills. • Creative mindset to assist team in online/ offline driver recruitment and activation. 面試流程 inline團隊成員來自不同城市及國家，請務必使用英文投遞履歷唷！ Half of the inline team is based outside of Taiwan, and this position is on a global team - so please apply in English!

inline is a software startup focused on maximizing restaurant efficiency by managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney, and the cities in the US. We are looking for passionate and sales professionals to join our team and help us expand in the Taiwan market. As a part of the sales team, you will be involved in building relationships with new clients, exploring business opportunities, and tackling challenges in a fast-paced environment. 【Key Responsibilities 】: ● Explore high-value prospective clients and new growth opportunities, drive partnerships, and close deals. ● Present products, assist clients with system implementation, and ensure successful project closure with follow-up services. ● Resolve client pain points, provide tailored solutions based on their needs, and ensure efficient communication and support. ● Research and analyze market trends to identify opportunities and challenges, gather feedback from clients and share insights with the product and marketing teams. ● Meet or exceed sales targets and KPIs (Key Performance Indicators). 【 Preferred Experience & Personal Traits 】： ● 2+ years of experience in business development or brand expansion , experience in retail, restaurant, retail, reservation/POS systems, or SaaS industries preferred. ● Confident in approaching new clients and open to challenges. ● Excellent communication and interpersonal skills. ● Self-motivated, works independently, analytical thinking, time management skills and familiarity with CRM systems or office software (e.g., Google Workspace) for the management of the new proposal. ● English communication skills are a plus. 【 Preferred Qualifications 】： ● A motorcycle license or other means of transportation (preferred) ● F&B industry or E-commerce experience is a big plus Inline 是一家致力於提升餐廳效率的軟體創業公司，為餐廳提供全方位整合的解決方案，包含餐廳座位管理與安排及餐點預訂系統。客戶涵蓋數千家餐廳，包括領先的連鎖品牌、米其林星級餐廳、購物中心以及中小型實體餐廳。我們也與食品科技平台、社交應用和各類媒體服務合作，幫助餐廳客戶提高曝光率並拓展業務。目前團隊正在積極開拓更多全球機會，並已進駐東京、大阪、香港、台灣、吉隆坡、溫哥華、墨爾本、悉尼等城市，並計劃進一步拓展至美國的主要城市。 我們正在招募熱情洋溢的銷售人員加入團隊，幫助我們深耕台灣市場，並可以在開發過程中共同面對挑戰，探索更多的合作機會。如果你富有動力、渴望挑戰、並且願意在快速的環境中學習和成長，我們將誠摯歡迎你一起加入。 【 工作內容 】 • 開拓新客戶、市場陌生開發 。 • 產品介紹、協助客戶系統導入結案並提供後續服務 。 • 售後顧客關係維繫及解決客戶問題。 • 市場、競業訊息分析及收集。 • 達成銷售目標。 【 職務需求 】 • 至少有二年業務開發、品牌拓展經驗，具餐飲、百貨零售、訂候位/POS系統或 SaaS 行業經驗者更佳。 • 陌生開發能力：勇於挑戰，熱衷接觸新客戶。 • 溝通談判能力：能自信表達，善於傾聽跟說服客戶達成合作。 • 高度自主我管理能力：利用數據、銷售報告管理客戶關係 ; 可獨立作業並有效管理個人時間及進度分配，以達成月度和季度。 • 優良的數據分析及簡報能力：善用 Google Workspace 工具，以利高效製作提案或依據數據提供解決方案。 • 積極的工作態度：包含主動積極、抗壓性強、以及熱愛市場資訊收集、團隊合作及分享。 • 語言優勢：具備基本英文溝通能力者加分。 【 其他條件 】 • 具有機車駕照或其他代步交通工具（加分） • 具餐飲、電商相關經驗（加分）

【 工作內容 Key Responsibilities 】 ▮ 協助新簽約客戶系統上架事宜（包含帳號設定、平板系統設定、菜單上架與編輯） ▮ 維護新簽約客戶上線後追蹤表單 ▮ 客戶問題基本溝通 ▮ 撰寫與更新系統教學手冊 ▮ 其他行政事項協助 【 工作要求 Requirements 】 ▮ 對餐飲業有興趣者優先 ▮ 語言能力: 中文-精通/英文-良好 (inline 的同事來自世界各地，你需要和海外同事一起共事、溝通) ▮ 具備良好細心、溝通能力 ▮ 熟練使用Google Workspace，特別是Google Sheet和Slide ▮ 對新技術有濃厚興趣，學習能力強 ▮ 具有團隊協作精神，能在快節奏的環境中保持積極態度 【Job Description - Key Responsibilities】 ▮ Assist new clients with system onboarding, including account setup, tablet system configuration, and menu creation and editing. ▮ Maintain tracking forms for new clients post-onboarding. ▮ Handle basic client inquiries and communication. ▮ Draft and update system training manuals. ▮ Provide assistance with other administrative tasks as needed. 【Job Requirements - Requirements】 ▮ Interest in the F&B (Food and Beverage) industry is a plus. ▮ Language proficiency: Mandarin - Fluent / English - Proficient (inline colleagues come from all over the world, and you'll need to work and communicate with international teammates). ▮ Strong attention to detail and excellent communication skills. ▮ Proficiency in Google Workspace, especially Google Sheets and Slides. ▮ A strong passion for new technology and quick learning abilities. ▮ A team player with the ability to stay positive in a fast-paced environment.

We are seeking a Business Operations Intern to join our team and enhance the efficiency of our Customer Success Management Team, as well as strengthen our client relationships through various tools and solutions. As a Business Ops Intern, you will work cross-functionally with teams including Revenue, Customer Support, and Business Development, collaborating closely to drive value for both inline and its clients. If you're looking to start your career in Operations or Customer Success Management, this is the perfect opportunity for you to shine. 【What you'll do】 Daily Operations ▮ Organize and manage contract files for the CSM team, developing an automated archiving system to streamline file management. ▮ Record client information in internal forms, ensuring data consistency and accuracy across cross-functional documentation. ▮ Maintain and periodically update forms, regularly verifying the accuracy of all automated forms. ▮ Complete additional tasks as assigned by supervisors. Process Optimization and Automation Tool Development ▮ Optimize existing processes and design new workflows, setting clear priorities for - improvements that will drive greater sales efficiency. ▮ Take responsibility for developing and managing automation tools, ensuring seamless and refined end-to-end processes. Data Analysis ▮ Utilize data analysis and client trend assessment to identify potential customer and sales opportunities, supporting data-driven decision-making. ▮ Develop client data reports that enable the CSM team to gain insights into customers' business performance, fostering stronger partnerships and collaboration. 【Basic Qualifications】 ▮ Technical Skills: Advanced proficiency in Excel (complex formulas, pivot tables) and Google Apps Script and Python for data analysis and automation. ▮ Analytical Skills: Strong analytical mindset with the ability to translate data into actionable insights. ▮ Problem-Solving: Skilled in problem-solving with a focus on process improvement and operational efficiency. ▮ Attention to Detail: Detail-oriented, with strong numerical sensitivity. ▮ Availability: Able to commit to 25 hours per week and a minimum 6-month engagement. ▮ Work Ethic: Self-motivated, capable of working independently, and has a strong sense of priority.

inline 是專注於改善餐廳工作效率與服務品質的 SAAS 新創公司，全台知名連鎖餐廳、大型百貨、與美食入口平台都選擇 inline 成為營運及擴展業務最重要的合作伙伴。inline 的急速成長來自於新創團隊獨有的創意、彈性、與追求帶給客戶方便簡單的核心價值！ 希望你細心、具有良好的溝通、專案管理的能力及主動積極的態度，能不斷優化工作的流程同時也能積極達成主管及公司交付的專案、任務。 【 工作內容 What You Will Do 】 ▮ 能夠獨立工作並作為 QA 團隊的一員。 Work independently and as a team member. ▮ 與多個職務角色合作，提供高品質和可靠的產品。 Collaborate with multiple stakeholders to deliver high-quality and reliability products. ▮ 與QA團隊的QA工程師合作，測試inline應用和服務。 Cooperate with QA Engineers in QA team to test inline App and services ▮ 執行分配給您的測試計劃中的測試案例。 Execute test cases based on the test plan that you are assigned to. ▮ 負責功能釋出測試和用戶流程端對端測試。 Take charge of functional release testing and user flow end-to-end testing. ▮ 深入創建測試案例，執行測試案例，找出產品問題。 Dive deep into create test cases, executing test cases, troubleshooting product issue. ▮ 調查產品問題和發布錯誤，並協助進行根本原因分析。 Investigate product issues & release bugs and help with root cause analysis. 【 經歷要求 Requirements 】 ▮ 語言能力: 中文-精通/英文-良好 (inline 的同事來自世界各地，你需要和海外同事一起共事、溝通) Language Skills: Proficient in Chinese/Good in English (colleagues at Inline come from around the world, you need to work and communicate with overseas colleagues) ▮ 熟悉 iOS 裝置與應用 Familiar with iOS devices and applications ▮ 擁有時間管理及組織架構能力，能夠根據不同的任務安排優先順序 Possess time management and organizational skills, able to prioritize tasks based on their importance ▮ 願意和公司一起成長、和新創團隊的同仁達成目標 Willing to grow with the company and achieve goals with startup team members ▮ 一週上班時間至少20hr以上（每週三天以上) Minimum work hours per week: at least 20 hours (more than three days per week)

We Welcome Applications from Individuals with Disabilities We encourage you to proactively submit your resume. Please indicate your desired position clearly in your resume. For information on our current openings, kindly refer to the job descriptions listed on 104. Inline will review all applications and consider each candidate based on their qualifications and relevant experience. If your background aligns with a suitable opening, we will reach out to you directly. If there is no immediate match, we may not be able to respond individually. We kindly ask applicants not to submit multiple applications or call for updates. Thank you for your understanding and interest in joining Inline. 我們歡迎並鼓勵持有身心障礙手冊的朋友主動提供履歷資料。 請參閱本公司所公告的職缺說明，以瞭解目前開放的工作機會，有意應徵者請投遞履歷，並在個人履歷上「註明欲從事的職務」。 本公司將根據您的經歷與職缺需求進行媒合。如有適合的職位，我們將主動與您聯繫。「若目前尚無合適職缺，則不另行通知，敬請見諒。為避免重複資料，煩請勿多次投遞或來電詢問」，感謝您的理解與配合。