阿里山英迪格酒店_霖雲國際開發股份有限公司阿里山營業處

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 工作內容： 1. 熟悉電腦文書操作、電話禮儀與操作訂位系統 2. 具餐飲服務經歷、個性主動積極及能輪班排休 3. 能帶領正職人員；完成前置作業、桌邊服務及後續準備作業 4. 具基本英文溝通能力者尤佳 5. 負責餐廳結帳、收銀、迎賓、領檯、帶位及零用金管理與登記餐廳營業報表。 6. 負責接聽電話，留言，座位安排與確認訂位。 7. 協助餐廳內行政文書作業，收發信件與主管交辦事項 8. 其它由主管分配的合理任務

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property's assets. 執行酒店的安全職責和程式以確保客人，員工和酒店以及酒店資產的安全。 DUTIES AND RESPONSIBILITIES工作職責 • 負責酒店賓客、員工及設施的安全工作 • 執行安全和緊急事件處理 • 發生火災時，應熟知並按照酒店應急事件處理要求進行工作 • 熟悉消防警報及滅火器材的位置 • 掌握有關酗酒及犯罪管理條理 • 保持定期的在公共區域或所負責的崗位值勤 • 巡視酒店的所有區域，包括員工更衣室、廚房、餐廳、停車場及其他偏僻區域 • 按照要求協助維持秩序 • 通過監視系統發現的異常情況採取相應行動 • 確保裝卸區無障礙，未經批准的車輛不得入內 • 正確、安全、禮貌地處理各類違規及犯罪案件 • 建立並保持良好的員工關係 • 對於異常的行李、客人或車輛保持高度警惕，並向主管彙報相關情況 • 熟悉酒店佈局、設計及出入口的情況 • 完成主管交辦的其它任務。

Manage the food and beverage operations of the hotel to ensure the success of established food and beverage quality and guest service quality standards. Achieve departmental revenue and profit goals. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Individual must be friendly, enjoy learning new things and working in a team environment. Must be flexible, willing to work smart, get along well with others and have the passion to go the extra mile to surprise and delight our guests. As part of the Indigo Team, individual may work in other areas of the hotel and may be trained to perform tasks and act in a secondary roll in support of our commitment to providing Inspired Service. At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. • Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. • Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on. • Be original by building connections with our guests and being imaginative to create memorable experiences. DUTIES AND RESPONSIBILITIES • Participates in the preparation of the hotel's budget plan and marketing programs. Monitor budget and cost control, focus on food, beverage and labour cost. • Managing the day-to-day issue about staffs, well arrange job assignment and settle job target & development plan for them. Coach staff and regular review with departmental staffs; monitor and assist all to solve problems and improve their performance. • Train all team member according governmental’ requirement and ensure all of them have proper training on quality & service standard. Ensure all staffs could work with necessary equipment and tools. • Enhance cooperation and communication with other department on daily operation in order to improve service. • Ensure all outlets, equipment and facilities are in good condition and proper store. Any repair request should inform Engineering Department immediately. • Maintains knowledge of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits. • Working close with other Department Heads on various promotion & sales strategies in order to increase revenue with great experience. • Managing departmental marketing plan; participating and maintaining yearly promotional plan; trace local competitors and trends of industry. • Ensure food, beverage, storekeeper and equipment safety with supplementary supply. Meanwhile, decrease waste.

Manage the food and beverage operations of the hotel to ensure the success of established food and beverage quality and guest service quality standards. Achieve departmental revenue and profit goals. 管理酒店的餐飲運營，確保成功建立餐飲品質和賓客服務品質標準，完成部門的收入和利潤目標。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 • Monitor budget and cost control, focus on food, beverage and labor cost. • 監控預算並控制費用，重點監督食品、酒水與人力成本。 • Strive for multitasking skills performance to reduce labor cost • 力求員工的多技能工作表現以降低勞動成本。 • Determine the minimum and maximum stocks of all food, beverage, material and equipment • 確定所有餐飲、材料和設備的最低和最高存貨標準。 • Managing the day-to-day issue about staffs, well arrange job assignment and settle job target & development plan for them. Coach staff and regular review with departmental staffs; monitor and assist all to solve problems and improve their performance. • 處理員工日常事務，計畫並分配工作，為每個員工設定工作和發展目標。為員工提供教導、輔導並給予定期回饋，協助解決各種員工矛盾，提高團隊成員的績效。 • Train all team member according governmental’ requirement and ensure all of them have proper training on quality & service standard. Ensure all staffs could work with necessary equipment and tools. • 按照政府法規教育和培訓所有團隊員工。確保員工獲得品質與服務標準方面的恰當培訓，並為員工配備完成全部工作所需的工具與設備。 • Ensure all outlets, equipment and facilities are in good condition and proper store. Any repair request should inform Engineering Department immediately. • 確保所有餐飲場所及設施設備的整潔、除塵到位並根據預期業務量儲備適量庫存。若有任何維修需求，應立即通知工程部。 • Polite, efficiency and quick respond to any question or complain from guests to ensure keep high score for Heartbeat. • 禮貌、迅速、高效地對所有賓客提出的問題、投訴或要求予以回應，確保達到較高的客戶滿意度。 • Be interactive with guest to achieve their expectation. • 與賓客聯絡互動，確保達成賓客的期望。 • Developing popular menus and beverage lists offering guests’ value for money in accordance with IHG guidelines. • 按照洲際酒店集團的指導綱要制定深受歡迎且物有所值的菜單和酒水單。 • Planning and organizing successful Food and Beverage promotions throughout the year and trace their results. • 計畫並成功組織全年的酒店餐飲活動並跟蹤其結果。 • Maintains knowledge of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits • 通過商業雜誌和現場拜訪不斷的瞭解酒店和餐廳領域內餐飲準備和服務方面的潮流、系統、操作和設備。 • Settings standards of all food, Beverage and equipment purchases in accordance with IHG guidelines • 按照洲際酒店集團的指導綱要制定所有餐飲和設備的採購標準。 • Keeping an up-dated Hotel Policies and Procedures file and up-dated files on all Food and Beverage matters • 更新酒店規章制度的檔案及所有與餐飲部相關的檔案。 • Controls and analyzes, on an on-going basis, the following: • 持續性的控制和分析以下工作： • Sales and Revenue Report • 銷售和收入報表 • Cost Control • 成本控制 • Quality and presentation of food and beverage products • 餐飲產品的品質和外觀 • Service standard • 服務標準 • Condition and cleanliness of facilities and equipment • 設施和設備的狀況和衛生 • Guest satisfaction • 賓客滿意度 • Oversee the F&B activities, business and events. • 監督餐飲活動、生意和宴會情況 • Ensure food, beverage, storekeeper and equipment safety with supplementary supply. Meanwhile, decrease waste. • 確保食品、飲料、庫存及設備的安全儲存，及時、高效地補充供貨，同時降低浪費的情況。 • Performs related duties and special projects as assigned. Manager on duty is required if necessary. • 執行分配給的相關職責和特殊專案。可能需要擔任值班經理。

Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and InterContinental Hotels Group business objectives. To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction. Individual must be friendly, enjoy learning new things and working in a team environment. Must be flexible, willing to work smart, get along well with others and have the passion to go the extra mile to surprise and delight our guests. As part of the Indigo Team, individual may work in other areas of the hotel and may be trained to perform tasks and act in a secondary roll in support of our commitment to providing Inspired Service. At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. • Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. • Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on. • Be original by building connections with our guests and being imaginative to create memorable experiences. DUTIES AND RESPONSIBILITIES • Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition • Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue • Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition • Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program • Maintain inter-departmental relationships to ensure seamless customer service • Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained • Schedule and regularly conducts routine inspections of areas under his/her control • Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out • Know system recovery procedures • Interpret computer reports • Compile statistics for front office and provide reports relating to that area • Continually check the accuracy of room count • Approve upgrades and special amenities • Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees • Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information • Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information • Maintain all procedures and adheres to them within the ICHG guidelines; in particular with emphasis on hotel credit policy. • In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc • Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures • Works with Human Resources on manpower planning and management needs • Works with Director of Finance in the preparation and management of the Department’s budget.

職位描述： • 支援招募/入職/離職管理。 • 協助辦理員工入住/離職手續。 • 支持勞工保險、健康保險和團體保險的增、退。 • 支持員工活動和員工關懷的規劃和實施。 • 協助處理員工申訴和問題解決。 • 支持員工宿舍的管理與溝通。 • 協助處理人力資源和一般行政工作。 • 與飯店主管合作，促進開放式溝通，妥善處理員工抱怨並實施改善措施。 • 支持正向的團隊文化，確保為飯店客人提供獨特的體驗，並提升品牌形象。 • 了解/熟悉人力資源流程，包括《勞動基準法》、勞工保險、健康保險和薪資等相關法律法規者優先。 • 完成其他已指派的任務。

工作職責 • 執行日常的防護性保養和補救性維護。 • 訂購和監測燃料和潤滑油，維修部件。 • 保持機房的整潔。 • 掌握一定程度的知識，使自己能夠處理部門工作領域內的小問題。 • 參加酒店物業各類維修維護工作，包括酒店任何新的部分和延伸的部分，或由酒店負責維護管理的其它物業。 • 負責客房設施，照明設施，傢俱和設備的維修維護工作。 • 協助酒店預防性養護計畫和維修記錄系統的執行工作。 • 根據客人的要求安排工作的優先順序並進行管理。 • 參與向同事介紹所有設備的正確操作方法，安全程式和清潔的工作。 • 設定並保持適當的部件庫存量。 • 執行和參與有關設備正確操作和保養工作的員工會議。 • 按照設定時間執行維護保養計畫。 • 執行並在電腦系統中記錄機械設備常規性的視查。 • 確保文件存檔，以便將來參考之用。 • 完成每日報告，列明當日完成的工作。 • 探尋並配合環保工作。 • 有效的使用再利用的方法。

Directs all aspects of secretarial work in the R&B, maintains the Restaurant and Bar office and all matters relating to administration in a confidential, professional manner. Provides efficient and comprehensive secretarial services to R&B staff to meet the needs of customers. 管理和指導酒店行政工作的方面，使餐飲辦公室保持洲際酒店集團的形象標準，並保證用保密和專業的態度處理所有與行政管理相關的工作。為餐飲部員工提供高效和全面的秘書服務，從而滿足賓客的需求。 Structure – (Multi-Skilled Team Members) Individual must be friendly, enjoy learning new things and working in a team environment. Must be flexible, willing to work smart, get along well with others and have the passion to go the extra mile to surprise and delight our guests. As part of the Indigo Team, individual may work in other areas of the hotel and may be trained to perform tasks and act in a secondary roll in support of our commitment to providing Inspired Service. 結構– (多技能團隊成員) 性格必須友好，樂於學習新事物，富有團隊精神。必須具有工作的靈活性，願意睿智的工作，與他人和睦相處並具備付出額外努力的熱情，以帶給客人更多的驚喜。作為英迪格團隊的一員，可以在酒店的其他區域工作，並可以接受培訓以完成任務和擔任第二角色，支援我們兌現提供“靈感服務”的承諾。 At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. • Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. • Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on. • Be original by building connections with our guests and being imaginative to create memorable experiences. 在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 • 我們朝氣蓬勃地對待工作，以精力充沛、積極進取、自信樂觀的態度面對賓客。 • 我們求新求知，充分瞭解我們的酒店和周邊鄰里，盡己所能幫助賓客瞭解和發現本地的新鮮事。 • 我們新穎獨特，與賓客建立聯繫，並充分發揮想像力，創造令賓客難忘的回憶。 DUTIES AND RESPONSIBILITIES工作職責 • Day-to-day work to include typing, filing, faxes and telephone etc. • 日常工作包括打字，整理檔，傳真和接聽電話等。 • Taking minutes of Department/FSMS meeting as requested. • 需要時為部門/食品安全衛生做會議記錄。 • Maintain R&B Admin filing and trace system. • 維護餐飲部的行政檔案和跟蹤管理相關系統。 • Answer incoming telephone calls and either transfer, redirect or take a message.

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction. 清潔酒店各房型，並確保符合賓客期待。 DUTIES AND RESPONSIBILITIES 工作職責 • Daily Housekeeping service • 每日客房清潔服務 • Valet service • 洗衣服務 • Linen maintenance • 布巾維護 • Guest Request delivery • 顧客需求傳送 • Public Area Cleanliness • 公共區域整潔度 • 遵循IHG規範進行線上課程 • Prioritize arrival rooms • 優先處理當日預進客房 • Liaise with Front Office for guest and hotel requirements • 與櫃檯合作以完成房客需求 • Ensure guest valet is processed and delivered in a timely manner • 及時為房客處理洗衣相關服務 • Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) • 協調特殊任務 (客房參觀、消毒、清戶/地毯清潔、房型存量) • Manage all special requests made by guests • 處理房客需求 • Ensure consistency within the department • 確保房務部工作流程的一致性 • Management of lost property for the hotel • 管理酒店遺留物 • Ensure you have complete knowledge of room types, layouts and facilities • 熟知客房類型、設計、酒店設施 • assitant adequate stock levels and complete stock takes • 協助處理備品庫存及盤點 • Conducts shift briefings to ensure hotel activities and operational requirements are known • 進行交接班說明，確保同仁了解酒店各項重要措施

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Ensure that all request is handled promptly and properly logged. Work closely with the Front Desk to ensure correct room status all the time. Issues, receives, records and controls all HSKP pagers. Handled, record and follow up on guest request items and extra supplies to guest. Keep good communication with other departments. 按酒店和公司業務目標來監督和檢查所分配給房務員及公共區域清潔員的工作，以確保符合產品的質量標準，並為酒店客人提供優質的服務。 確實交接所有的房客需求並紀錄妥善；確保房況正確並與櫃檯同仁緊密合作；交接並記錄與追蹤房客需求品項及額外的備品；與其他部門保持友善的溝通。 DUTIES AND RESPONSIBILITIES 工作職責 Perform all duties as Housekeeping attendant, but not limited to below responsibility: 履行作為房務部員工的全部責任，不僅限於以下的職責： • Implementation of housekeeping standards and procedures in relation to: • 執行房務部各項標準和工作程序： • Daily Housekeeping service • 每日客房清潔服務 • Valet service • 洗衣服務 • Linen maintenance • 布巾維護 • Guest Request delivery • 顧客需求傳送 • Public Area Cleanliness • 公共區域整潔度 • Recommended changes to these standards and training needs on an ongoing basis • 就流程及培訓需求提供持續性的建議 • Maintain a current and thorough knowledge of all housekeeping systems • 對客房部相關之作業系統有孰悉的使用知識 • Distribution and collection of keys • 有效管理鑰匙收發 • Management of all incoming and outgoing calls • 掌控重要之來電與撥電 • Perform Room inspections • 客房檢查 • Prioritize arrival rooms • 優先處理當日預進客房 • Liaise with Front Office for guest and hotel requirements • 與櫃檯合作以完成房客需求 • Ensure guest valet is processed and delivered in a timely manner • 及時為房客處理洗衣相關服務 • Co-ordinate special projects (e.g., site rooms, vermin control, window and carpet cleaning, room inventories) • 協調特殊任務 (客房參觀、消毒、清戶/地毯清潔、房型存量) • Manage all special requests made by guests • 處理房客需求 • Ensure consistency within the department • 確保房務部工作流程的一致性 • Management of lost property for the hotel • 管理酒店遺留物 • Ensure you have complete knowledge of room types, layouts and facilities • 熟知客房類型、設計、酒店設施 • Manage storage areas • 倉庫管理 • Conducts shift briefings to ensure hotel activities and operational requirements are known • 進行交接班說明，確保同仁了解酒店各項重要措施

工作職責 • 追蹤房況進度 – 掌握房況進度，優先處理當日預進客房 • 顧客需求 – 與櫃檯合作以滿足房客與酒店需求，處理特殊要求，並確保顧客需求的即時傳送 • 及時為房客 / 員工處理洗衣相關服務 • 管理制服上架 / 庫存 / 盤點 (每季) • 各式消耗品控管 /庫存盤點整理 (每月) / 倉庫整理 • 遺留物 / 破損物品管理 – 遺留物 / 破損物品每月匯報及整理收納 • 公共區域整潔度紀錄及協助 • 支援客房檢查 • 指導與監督員工工作流程，確保標準作業程序的執行 • 就流程及培訓需求提供持續性的建議 • 對客房部相關之作業系統有孰悉的使用知識 • 有效管理鑰匙收發 • 掌控重要之來電與撥電 • 協調特殊任務 (客房參觀、消毒、窗戶/地毯清潔、房型存量等) • 確保房務部工作流程的一致性 • 熟知客房類型、設計、酒店設施 • 進行交接班說明，確保同仁了解酒店各項重要措施 • 完成主管其他交辦事宜

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 Prepares mise en place and food preparation and assists with food presentation as part of the kitchen brigade. 進行開餐準備和菜肴的烹飪，作為廚房團隊的一員協助食品裝盤工作。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 • 產品的備料稱重 • 計算各種原料配方之用量及設定適當攪拌溫度 • 掌握烘焙的基本知識和技能 • 學習發酵、壓延、分割、整形、包餡、烤焙等工作 • 配合團隊完成工作內容。 • 準備廚房設備以便使用 • 準備食品為客人服務 • 協助檢查和收貨／ 儲存貨物／ 管理庫存 • 清潔和儲存設備 • 處理垃圾和布巾 • 保持廚房衛生(工作環境的清潔) • 保持高度的個人衛生 • 參加培訓活動 • 其他由主管分配的合理任務

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 Prepares mise en place and food preparation and assists with food presentation as part of the kitchen brigade. 進行開餐準備和菜肴的烹飪，作為廚房團隊的一員協助食品裝盤工作。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 • In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在經理缺席時進行交接班說明，確保瞭解酒店的活動和運營要求。 • Prepares, cooks, serves and stores the following dishes: 　　進行以下菜肴的製作、烹飪、上餐和存儲工作： • Applies organization skills for mise en place　在開餐準備工作中發揮組織能力 • Pastry, cakes and yeast goods　麵點、蛋糕和發酵食品 • petits fours　法式小點心 • desserts　甜點 • Hot and cold deserts　冷、熱甜點 • Decorate, portion and present　裝飾、切片和裝盤 • Prepares hot and cold noodle dishes　製作冷、熱麵條 • Produces a range of liquid and solid deserts　製作各種甜點 • Produces and presents a range of steamed sweet rice based desserts 　　製作各種蒸甜米飯和甜點並裝盤 • Produces baked desserts　製作烤制甜點 • Produces a range of baked desserts　製作各種烘烤甜點 • Buffet Food 自助餐 • Prepares and presents desserts for buffets　製作和擺放自助餐甜品 • Stores buffet items　儲存自助餐食品 • Communicates politely and display courtesy to guests and internal customers 　　與客人和內部客戶禮貌、友好的交流 。 • Provides direction to the Kitchen helpers, including Commis, Cooks, Kitchen　Attendants and Stewards　指導，包括廚師、廚房服務員和管事的工作。 • Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information 與上級交流疑難問題，客人或內部客戶的意見以及其它相關資訊 。 • Establishes and maintains effective employee working relationships 　　與員工建立並保持良好的工作關係 。

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 Prepares mise en place and food preparation and assists with food presentation as part of the kitchen brigade. 進行開餐準備和菜肴的烹飪，作為廚房團隊的一員協助食品裝盤工作。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 • Prepares, cooks, serves and stores dishes • 進行菜肴製作、烹飪和上餐 • Prepares food for service • 準備食品為客人服務 • Cleans and re-sets his/her working area • 清潔並整理工作區域。 • Implements the hotel and department regulations, policies and procedures • 實施酒店和部門的規定、政策和程序 • Maintain a hygienic kitchen • 保持廚房衛生 • Cleans kitchen and equipment • 清潔廚房和設備 • Maintain high standards of personal hygiene • 保持高度的個人衛生 • Attends to all briefings • 參加所有說明會 • Participates in training • 參加培訓活動 • Other reasonable Ad hoc tasks assigned by supervisor • 其他由主管分配的合理任務

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 進行開餐準備和菜肴的烹飪，作為廚房團隊的一員協助食品裝盤工作。 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 • 準備廚房設備以便使用 • 為菜單上的專案安排準備原料 • 準備簡單的食品 • 將食品切片並置於盤子上 • 協助檢查和收貨 • 儲存貨物 • 管理儲存區 • 清潔和儲存設備 • 處理垃圾和布巾 • 保持廚房衛生 • 清潔廚房和設備 • 保持高度的個人衛生 • 參加培訓活動 • 負責員工餐廳出餐 • 其他由主管分配的合理任務

工作職責 • 執行日常的植栽養護和補救性維護。 • 訂購農藥和除草劑，定期噴灑。 • 保持戶外景觀池的整潔與整理。 • 掌握一定程度的知識，使自己能夠處理部門工作領域內的小問題。 • 參加酒店物業各類園藝維護工作，包括酒店任何新的部分和延伸的部分，或由酒店負責維護管理的其它物業。 • 負責戶外園藝的維修維護工作。 • 協助酒店預防性養護計畫和記錄系統的執行工作。 • 向上級彙報狀況和需要的費用，並在有必要考慮更換時向領導說明。 • 執行和參與有關設備正確操作和保養工作的員工會議。 • 完成每日報告，列明當日完成的工作。 • 探尋並配合環保工作。 • 有效的使用再利用的方法。 • 處理有關園藝的相關工作事宜。 • 熟悉消防報警及滅火器材的位置 • 熟悉酒店佈局、設計及出入口的情況 • 配合主管分配的合理任務

Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. Individual must be friendly, enjoy learning new things and working in a team environment. Must be flexible, willing to work smart, get along well with others and have the passion to go the extra mile to surprise and delight our guests. As part of the Indigo Team, individual may work in other areas of the hotel and may be trained to perform tasks and act in a secondary roll in support of our commitment to providing Inspired Service. At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. • Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. • Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on. • Be original by building connections with our guests and being imaginative to create memorable experiences. DUTIES AND RESPONSIBILITIES • Reports directly to and communicates with the Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations • Provides functional assistance and direction to all departments • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel • Supports and assists Front Office personnel and all departments at peak periods • Ensures VIPs and priority club guests receive special attention • Inspects front office and back of house regularly for cleanliness • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff • Promotes inter-hotel sales and in-house facilities • Checks billing instructions and monitors guest credit • Analyses the rate variance report to ensure rooms revenue control • Takes action with the Property Management Systems (PMS) in emergency situation • Fully conversant with all hotel emergency procedures • Ensure working of all Front Office Policies and Procedures when night staff

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 Responsible for providing a welcoming and efficient experience for each guest during all encounters. Create memorable moment for our guests by attending to their needs during all guest interactions. Implement and be fully knowledgeable on the IHG Loyalty Programs and Indigo Brand Standards. Meet Loyalty Enrolment and Guest Heartbeats consistently. 誠摯地歡迎客人並提供有效率的入住及退房服務，為客人創造難忘的住宿體驗。完全了解IHG會員制度以及品牌標準，並達成會員註冊和客人心語目標。 DUTIES AND RESPONSIBILITIES 工作職責 • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity • 隨時以友好的態度與客人打招呼，為客人提供幫助，儘量用客人名字稱呼客人。 • Registers and rooms all arrivals according to established procedures • 按照酒店的程式，為所有到達客人登記及安排房間。 • Maintains intimate knowledge of departmental standards and procedures • 詳細瞭解部門標準及程式。 • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation • 為客人登記、結帳及更換房間，按照預定部要求，確保把所有資料完整輸入酒店電腦系統。 • Cashes hotel guest’s personal and travelers checks and assists with currency exchange • 為酒店客人兌換個人或旅遊支票，協助客人兌換現金。 • Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and Intercontinental Hotels Group Loyalty programs. • 瞭解酒店所有的促銷政策，如季節性的專案，宣傳單上的促銷內容，以及洲際酒店集團的促銷政策。 • Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist • 處理客人投訴，回答客人提出的疑問，在不能解決時，上報給前台主管或值班經理。 • Be familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels • 熟悉其他的洲際酒店，以至客人在登記卡上指出下一個目的地時，能為客人推銷另外的洲際酒店。 • Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, e-mail, messages, and how to interpret availability sources within the reservation systems • 瞭解預定程式標準，其中包括：正確使用表格、電子郵件、資訊，通過預定系統瞭解可供房間資源。 • Upsell rooms to maximize revenue and occupancy with guest satisfaction by present options and alternatives to guest and offers assistance in making choice. • 客房向上銷售，為客人提供不同選項同時提高營收以及住房率 • Ensure your targets for Loyalty Program Enrolments are met • 確保達到會員註冊目標