台灣路威股份有限公司(Louis Vuitton)

• To support the Store Manager in implementing his/her mission in managing the store and deputize in his/her absence. • Optimize sales through effective implementation of business strategies set by the Store Manager. JOB DUTIES & RESPONSIBILITIES • Lead and motivate a team of sales associates to achieve sales targets and provide exceptional customer service. • Implement sales strategies and initiatives to drive business growth and enhance customer experience. • Monitor and analyze sales performance metrics, identify areas for improvement, and develop action plans to address any issues. • Train, coach, and mentor team members to ensure they have the skills and knowledge required to deliver top-notch service and reach their full potential. • Collaborate with the store management team to develop and implement operational procedures and policies that uphold Louis Vuitton's brand standards. • Foster a positive and inclusive work environment that promotes teamwork, engagement, and professional development. • Handle customer escalations and resolve any challenging situations with diplomacy and a customer-centric approach. • Maintain a high level of product knowledge and stay updated on industry trends to provide expert advice to customers and support the team with product training. • Oversee inventory management, merchandise displays, and store presentation to ensure a visually appealing shopping environment. • Uphold Louis Vuitton's values and brand image at all times, setting an example for the team in terms of professionalism, integrity, and passion for the luxury retail industry. KEY REQUIREMENTS & COMPETENCIES • Minimum of 6 years customer service experience with at least 3 years management experience in leading a team. • Tertiary education preferred. • Strong knowledge in fashion and luxury retail industry. • Strong Analytical skills. • Action and results oriented • Detail oriented. • Entrepreneurial flair. • Presentable, creative, dynamic and self motivated. • Open minded and adaptable. • Proficiency in English • Computer literacy.

PRIMARY OBJECTIVE The Senior Client Development Manager is responsible for actively developing key and long-lasting relationships with our VIC and delivering an exceptional luxury experience. This will include the successful ongoing delivery of our VIC programs and design of future programs and activations, as well as the working closely with the stores to deliver an elevated experience throughout the customer lifecycle. JOB DUTIES & RESPONSIBILITIES Client Presentations • Client events planning, animation creation/diversify; vendor sourcing, on site set up, facilitation & dismantle • International client events planning, arrangement, cross functions collaboration to maximize result • Develop a yearly vision & strategy for all client presentations with clear client + KPI targets and data analyze • Monitor and be accountable for the planned + actual spending per client presentation within the store network • Evaluate the effectiveness of each client presentation. Consolidate and share post evaluations and best practices within country network in a timely manager. • Implement clear vision/actions on VIC SALONS Identify, propose and discuss partnership client event formats with countries to ensure the continual recruitment of high potential clients. High End Clients Experience • Develop a clear strategy to recruit + nurture the development of VIC’s from identifying high potential walk-in’s to developing strategic partnerships. • Establish a common annual planning + tracking operations for VIC management across the zone. Client State of Mind • Develop a network of in-store clienteling / correspondents to recruit, develop and retain high end clients through the zone store network based on store profile and country priorities. • Monitor the usage and development of various CLIENT tools in stores in support of clienteling efforts. • Establish clear operations procedures for the management of the VIC SALON while optimizing the activities and the salon decoration / design. • Nurture, educate (via specific training programs) and share clienteling best practices throughout the network. • Ensure in-store operations targets are met for data collection KEY REQUIREMENTS & COMPETENCIES • Customer focused with strategic business acumen and analytical skills • Excellent planning + organization skills with a drive to meet deadlines / budget control • Strong interpersonal & communication skills. Proactive problem solving with a can-do attitude. Fluent in English and Mandarin. • Personable with a high level of curiosity, initiative and a positive service attitude • Team Player

As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will be a role model to the team, and will support your Team Manager in operational duties. You will proactively reach out to your Clients in order to achieve individual and team goals. DUTIES & RESPONSIBILITIES Be an Exceptional Client Advisor, and a Role Model for the Team • Achieve individual and team objectives, be accountable for sales results and support the team in their sales • Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories • Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships • Develop the highest standards of Brand and product knowledge • Perform as a team-player, participate in all activities contributing to the overall objectives of the store • Respect Louis Vuitton Brand standards in terms of grooming and behavior Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team • Assist Management in daily operations: floor management, stock operations, and opening / closing duties • Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of new comers • Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed Depending on specific store needs, additional responsibilities could include: • Stock and store operations, visual merchandising, after-sales • Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…) Profile • Passion for the Brand • Empathy • Commercial mindset • Responsibility & Ownership • Interpersonal Skills • Professional Attitude

身為 Louis Vuitton 資深顧客顧問，您不僅是品牌的形象大使，更是客戶尊榮體驗的締造者。加入我們，您將有機會深入了解每位客戶，滿足他們的需求，並引領他們探索品牌的無限可能。您將成為團隊的典範，攜手共創卓越業績，同時享受個人成長與職涯發展的機會。 成為卓越的客戶顧問，展現領導力與影響力 • 積極達成個人及團隊銷售目標，展現優異業績，並協助團隊共同成長 • 以溫暖專業的態度迎接每位客戶，提供全方位品牌及產品建議，創造難忘的購物體驗 • 善用多元客戶管理工具，持續經營現有客戶，拓展新客源，建立長期穩固的客戶關係 • 深入學習品牌與產品知識，成為客戶信賴的專業顧問 • 積極參與團隊活動，發揮合作精神，共同實現店舖目標 • 嚴格遵守 Louis Vuitton 品牌在儀容及行為上的高標準，展現尊貴形象 主動協助顧客經理，打造以客戶為核心的團隊文化 • 支援管理層日常營運，包括現場管理、庫存作業及售後服務 • 透過導師或夥伴制度，協助新進同仁融入團隊，並持續培育團隊成員 • 熟悉公司政策，主動協助並給予同事專業建議與回饋 我們正在尋找這樣的您 • 具備銷售管理或零售領導經驗者尤佳（如資深銷售顧問、店副理、精品業主管等） • 具備高度同理心，能理解並滿足客戶需求 • 具備敏銳商業思維，勇於追求卓越業績 • 具備責任感，願意承擔挑戰 • 擅長人際溝通，樂於與團隊及客戶互動 • 具備專業態度，展現自信與優雅

An Expert Advisor is a true ambassador of the Brand, with a special focus on the W&J, category. With a finesse and passion for storytelling and excellent communication skills, you will be a sales leader in W&J, while also selling across the brand, leveraging your advanced sales skills to successfully drive the business and build team confidence in the category. You will be the voice of the W&J, category for Clients and the team in the store, serving as a key business partner to management by providing market data, feedback, industry trends and sales opportunities. By cultivating and developing trusted relationships with existing and new clients, you will guide them to discover the brand, consequently enhancing loyalty to Louis Vuitton and achieving individual and team goals. JOB DUTIES & RESPONSIBILITIES • Drive and achieve individual and team objectives and be accountable for sales results • Welcome every Client and provide the best Client experience through the delivery of premium customer service, product knowledge and expertise • Strive to discover our clients and their every need, to guide them across the Brand • Engage with clients to develop long term relationships and confidence in Louis Vuitton products and services • Proactively reach out to your Clients in order to achieve individual and team goals • Perform as a team player and participate in all activities contributing to the overall objectives of the store • Learn and master Brand and product knowledge KEY REQUIREMENTS & COMPETENCIES • Excellent communication skills with pleasant disposition • Strong enthusiasm to learn, with a passion for Louis Vuitton products and services and fashion • Adaptable and a fast learner with client centric mentality • Possess a professional attitude with a mindset of curiosity , empathy positively challenge ourself and our teams to deliver excellence • Experience in luxury retail is a plus

作為Louis Vuitton顧客顧問 ，您的職責是傳達品牌的價值觀、歷史、抱負、對質量和創造力的承諾。您的使命是通過您對產品的熱情、產品系列的了解、您的熱情好客、服務意識和傾聽技巧，確保客戶獲得獨特和個性化的體驗。 工作職責和責任 • 推動並實現個人和團隊目標，並對銷售結果負責 • 歡迎每一位客戶，並通過提供優質的客戶服務、產品知識和專業知識提供最佳的客戶體驗 • 努力發現我們的客戶和他們的每一個需求，引導他們了解整個品牌 • 與客戶建立長期關係並增強對路易威登產品和服務的信心 • 主動聯繫您的客戶，以實現個人和團隊目標 • 作為團隊合作者，參與有助於實現商店總體目標的所有活動 • 學習和掌握品牌和產品知識 其它 • 強烈的學習熱情，對路易威登的產品和服務以及時尚充滿熱情 • 適應能力強，學習速度快，以客戶為中心 • 擁有專業的態度和好奇心、同理心，積極挑戰自己和我們的團隊以實現卓越的成效 薪資待遇: 除月薪外，各式獎金、津貼另計

作為Louis Vuitton顧客顧問 ，您的職責是傳達品牌的價值觀、歷史、抱負、對質量和創造力的承諾。您的使命是通過您對產品的熱情、產品系列的了解、您的熱情好客、服務意識和傾聽技巧，確保客戶獲得獨特和個性化的體驗。 工作職責和責任 • 推動並實現個人和團隊目標，並對銷售結果負責 • 歡迎每一位客戶，並通過提供優質的客戶服務、產品知識和專業知識提供最佳的客戶體驗 • 努力發現我們的客戶和他們的每一個需求，引導他們了解整個品牌 • 與客戶建立長期關係並增強對路易威登產品和服務的信心 • 主動聯繫您的客戶，以實現個人和團隊目標 • 作為團隊合作者，參與有助於實現商店總體目標的所有活動 • 學習和掌握品牌和產品知識 其它 • 強烈的學習熱情，對路易威登的產品和服務以及時尚充滿熱情 • 適應能力強，學習速度快，以客戶為中心 • 擁有專業的態度和好奇心、同理心，積極挑戰自己和我們的團隊以實現卓越的成效 薪資待遇: 除月薪外，各式獎金、津貼另計

作為Louis Vuitton顧客顧問 ，您的職責是傳達品牌的價值觀、歷史、抱負、對質量和創造力的承諾。您的使命是通過您對產品的熱情、產品系列的了解、您的熱情好客、服務意識和傾聽技巧，確保客戶獲得獨特和個性化的體驗。 工作職責和責任 • 推動並實現個人和團隊目標，並對銷售結果負責 • 歡迎每一位客戶，並通過提供優質的客戶服務、產品知識和專業知識提供最佳的客戶體驗 • 努力發現我們的客戶和他們的每一個需求，引導他們了解整個品牌 • 與客戶建立長期關係並增強對路易威登產品和服務的信心 • 主動聯繫您的客戶，以實現個人和團隊目標 • 作為團隊合作者，參與有助於實現商店總體目標的所有活動 • 學習和掌握品牌和產品知識 其它 • 強烈的學習熱情，對路易威登的產品和服務以及時尚充滿熱情 • 適應能力強，學習速度快，以客戶為中心 • 擁有專業的態度和好奇心、同理心，積極挑戰自己和我們的團隊以實現卓越的成效 薪資待遇: 除月薪外，各式獎金、津貼另計

JOB DUTIES & RESPONSIBILITIES • Support the retail team in delivering genuine and excellent client experience through on-the-floor styling advice to complete the Louis Vuitton silhouette. • Partner with Merchandising and retail learning and development to identify training needs and opportunity to elevate our personal styling service. • Deliver engaging, interactive training to our retail team on fashion trends and styling methodology. • Understand and study our client base unique to each store to become a powerful partner to our retail team. • Partner with Retail and Client Development teams to provide on-site styling support during exclusive events. • Deliver frequent updates on trends and news on the current fashion landscape, maintain the market knowledge of our retail team. • Share best practices, resources, and inspirational stories amongst stores to create excitement and raise awareness on our products. • Act as the ambassador of Vuitton products and maintain deep knowledge of our design inspiration by our designers. • Support Outside and in-store event

• 具有成衣車縫經驗者，熟悉平車等裁縫加工 • 在顧客試穿期間為顧客顧問提供指導/支持，即進行測量並給出關於修改/維修技術建議 • 適時培訓顧客顧問人員，支援服裝現場活動 • 1-2年左右車縫經驗者需培訓 • 具備5-7年以上男女裝裁縫相關經驗尤佳 • 主管交辦事項 Profile • 具有熱誠,個性主動積極、認真負責 • 人際溝通技巧佳 • 能獨立作業,具解決問題能力 • 對精品零售業充滿熱情 • 工作時段：依公司規定,排班制

• 具有成衣車縫經驗者，熟悉平車等裁縫加工 • 在顧客試穿期間為顧客顧問提供指導/支持，即進行測量並給出關於修改/維修技術建議 • 適時培訓顧客顧問人員，支援服裝現場活動 • 1-2年左右車縫經驗者需培訓 • 具備5-7年以上男女裝裁縫相關經驗尤佳 • 主管交辦事項 Profile • 具有熱誠,個性主動積極、認真負責 • 人際溝通技巧佳 • 能獨立作業,具解決問題能力 • 對精品零售業充滿熱情 • 工作時段：依公司規定,排班制

作為客服顧問，您將成為品牌大使，您會是優先讓顧客認識路易威登品牌的大使，您需要充分發揮電話禮儀，並提供最優質線上客服服務，確保每位客戶都得到路易威登的承諾。您將努力發現您的客戶的每一個需求。您將在運營職責中支持您的客服團隊經理。您將主動聯繫您的客戶，以實現個人和團隊目標。 成為卓越的客服顧問 • 歡迎每一位客戶並提升他們的體驗，為品牌和所有產品類別的客戶提供建議 • 對談互動禮儀，展示銷售領導力和客戶服務技能，利用電話或網路等來開發現有客戶和招募新客戶並建立長期客戶關係 •確保客服功能正常運作並持續改善以提升滿意度 • 發展最高標準的品牌和產品知識 • 作為團隊合作者，參與有助於實現商店總體目標的所有活動 •協調處理客戶申訴案件 • 實現個人銷售業績目標 卓越運營 • 負責電子零售店運營 • 確保電子商務運營順利並管理臨時技術故障和/或服務事件 • 對品牌的熱情和實現銷售目標 • 商業思維 • 責任與所有權 • 人際交往能力 • 專業態度 • 具備 2 年以上電話客服相關工作 • 輪班工作，早:09:30-18:30 /10:00-19:00-12:00-21:00 , 無大夜班 薪資待遇: 除月薪外，各式獎金、津貼另計

約聘期間 : 即日起至2026年2月28日 工作職責和責任 • 推動並實現個人和團隊目標，並對銷售結果負責 • 歡迎每一位客戶，並通過提供優質的客戶服務、產品知識和專業知識提供最佳的客戶體驗 • 努力發現我們的客戶和他們的每一個需求，引導他們了解整個品牌 • 與客戶建立長期關係並增強對路易威登產品和服務的信心 • 主動聯繫您的客戶，以實現個人和團隊目標 • 作為團隊合作者，參與有助於實現商店總體目標的所有活動 • 學習和掌握品牌和產品知識 • 強烈的學習熱情，對路易威登的產品和服務以及時尚充滿熱情 • 適應能力強，學習速度快，以客戶為中心 • 擁有專業的態度和好奇心、同理心，積極挑戰自己和我們的團隊以實現卓越的成效 合約期滿視工作表現有機會轉為正職

1.協助包裝、整理商品 2.門口迎接顧客 3.協助正職員工 4.主管交辦事項 5.後倉整理與商品管理 (每年視工作表現調薪)

An Expert Advisor is a true ambassador of the Brand, with a special focus on the W&J, category. With a finesse and passion for storytelling and excellent communication skills, you will be a sales leader in W&J, while also selling across the brand, leveraging your advanced sales skills to successfully drive the business and build team confidence in the category. You will be the voice of the W&J, category for Clients and the team in the store, serving as a key business partner to management by providing market data, feedback, industry trends and sales opportunities. By cultivating and developing trusted relationships with existing and new clients, you will guide them to discover the brand, consequently enhancing loyalty to Louis Vuitton and achieving individual and team goals. JOB DUTIES & RESPONSIBILITIES • Drive and achieve individual and team objectives and be accountable for sales results • Welcome every Client and provide the best Client experience through the delivery of premium customer service, product knowledge and expertise • Strive to discover our clients and their every need, to guide them across the Brand • Engage with clients to develop long term relationships and confidence in Louis Vuitton products and services • Proactively reach out to your Clients in order to achieve individual and team goals • Perform as a team player and participate in all activities contributing to the overall objectives of the store • Learn and master Brand and product knowledge KEY REQUIREMENTS & COMPETENCIES • Excellent communication skills with pleasant disposition • Strong enthusiasm to learn, with a passion for Louis Vuitton products and services and fashion • Adaptable and a fast learner with client centric mentality • Possess a professional attitude with a mindset of curiosity , empathy positively challenge ourself and our teams to deliver excellence • Experience in luxury retail is a plus

At Louis Vuitton, beauty is more than an aesthetic—it’s an experience. As a Louis Vuitton Beauty Stylist, you will be a dedicated expert in beauty, curating exceptional client journeys and crafting unforgettable experiences with personalized artistry and expertise. What You’ll Do: - Able to deliver training for TW region - Based in Taipei 101 but able to travel to other cities -Looks presentable as mostly support and host local event & participant in VIC 1 on 1 service etc - Deliver tailored beauty experiences, understanding clients’ needs to create bespoke makeup solutions. - Apply advanced makeup artistry skills, ensuring each client discovers the power of beauty through your expertise. - Share Louis Vuitton’s artistic heritage, educating and inspiring through immersive storytelling. - Foster long-term client relationships, ensuring every beauty journey is elevated and memorable. - Maintain the highest standards of presentation, cleanliness, and organization within the beauty space. Who You Are: - A beauty visionary with 3+ years of experience in luxury beauty or makeup retail. - A master in makeup application, with an innovative approach to beauty trends and techniques. - A natural communicator, engaging clients with confidence and creativity. - Passionate about fashion, art, and culture, with a keen eye for cutting-edge beauty trends. - Adept at working in a fast-paced luxury retail environment, thriving in high-touch interactions. Embody the artistry, elevate luxury beauty, and inspire a new era at Louis Vuitton. - Need to coordinate with store scheduling.

• To support the Store Manager in implementing his/her mission in managing the store and deputize in his/her absence. • Optimize sales through effective implementation of business strategies set by the Store Manager. JOB DUTIES & RESPONSIBILITIES • Lead and motivate a team of sales associates to achieve sales targets and provide exceptional customer service. • Implement sales strategies and initiatives to drive business growth and enhance customer experience. • Monitor and analyze sales performance metrics, identify areas for improvement, and develop action plans to address any issues. • Train, coach, and mentor team members to ensure they have the skills and knowledge required to deliver top-notch service and reach their full potential. • Collaborate with the store management team to develop and implement operational procedures and policies that uphold Louis Vuitton's brand standards. • Foster a positive and inclusive work environment that promotes teamwork, engagement, and professional development. • Handle customer escalations and resolve any challenging situations with diplomacy and a customer-centric approach. • Maintain a high level of product knowledge and stay updated on industry trends to provide expert advice to customers and support the team with product training. • Oversee inventory management, merchandise displays, and store presentation to ensure a visually appealing shopping environment. • Uphold Louis Vuitton's values and brand image at all times, setting an example for the team in terms of professionalism, integrity, and passion for the luxury retail industry. KEY REQUIREMENTS & COMPETENCIES • Minimum of 6 years customer service experience with at least 3 years management experience in leading a team. • Tertiary education preferred. • Strong knowledge in fashion and luxury retail industry. • Strong Analytical skills. • Action and results oriented • Detail oriented. • Entrepreneurial flair. • Presentable, creative, dynamic and self motivated. • Open minded and adaptable. • Proficiency in English • Computer literacy.