售服工程師(儲備幹部)-Customer Service Engineer(MA)

【在怡利，讓車載科技與你的職涯同步進化】 我們相信：「人才的成長，是技術創新的關鍵引擎。」 怡利電子持續推動智慧車載技術的創新，積極培育跨領域人才，讓每一位員工都能在AI、數據、光學、 嵌入式系統等技術交匯點上找到自我定位，與未來趨勢並肩前行。 -------------------------------------------------------------------------------------------------------------------------------------- We are looking for someone who is self-motivated. Willing to create and maintain a TEAMWORK working environment with us. 我們正在尋找一位具主動積極且願意與我們一起建立和維護TEAMWORK工作環境的同仁。 Job description: 1. Foreign customer quality/service correspondence contact window (domestic support if needed) 2. Returned defective products analysis progress tracking, CRM system login and investigation report writing. 3. Resolve product problems by clarifying the customer's complaint, tracking the progress of customer complaint cases. 4. Spare parts estimation and preparation. Review and carry out customer claim process. 5. Business traveling opportunity to engage customers (domestic or abroad). 6. Complete assignments handed down by upper management. 7. Fluent English speaking and writing abilities (TOEIC 600 , GEPT Intermediate or other equivalent English certificate above is MUST), familiar with Microsoft Office software. 8. Excellent communication and presentation skills. 1. 外國客戶品質/服務聯繫窗口（如有必要須支援國內售服）。 2. 退回不良產品分析進度追蹤，CRM系統登錄和調查報告撰寫。 3. 通過澄清客戶投訴，追蹤客戶投訴案件的進度來解決產品問題及客訴。 4. 售服備品預估和準備，審查並執行客戶索賠流程。 5. 國內外出差機會與實際客戶對應。 6. 完成上級管理層下達的任務。 7. 熟練使用Microsoft Office軟件，具有流利的英語聽說讀寫能力（必須具有TOEIC 600, 全民英檢中級或其他同等英文檢定以上）。 8. 出色的溝通和表達能力。