客務部經理/副理 Front Office Manager/Assistant Manager

09/12更新
1 天內聯絡過求職者
應徵

工作內容

Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings.

工作待遇

待遇面議

(經常性薪資達 4 萬元或以上)

工作性質

全職

上班地點

台北市北投區大業路300巷1號 (距捷運北投站約380公尺)

管理責任

管理9-12人

出差外派

無需出差外派

上班時段

日班/晚班/大夜班/假日班,需輪班

休假制度

依公司規定

可上班日

不限

需求人數

1人

條件要求

工作經歷

5年以上

學歷要求

專科、大學、碩士

科系要求

不拘

語文條件

英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通

擅長工具

不拘

工作技能

不拘

其他條件

必備條件:  熟悉 Opera 系統及操作 熟悉 營運報表及財務報表 熟悉 Guest Voice 運作及提升方式 具備下列相關經驗優佳: 曾擔任 Loyalty Program champion 曾擔任 部門/單位 訓練員 (TTT/TSW) 擅長 顧客關係及客訴處理

歡迎所有求職者,與
原住民
二度就業
中壯齡
顯示全部

公司環境照片(4張)

福利制度

* 法定義務保障 1.勞保 2.健保 3.勞工退休提撥金 * 獎金/禮品類 1. 年節禮品 2. 優良員工表楊 * 公司制度與活動 1. 免費員工餐廳供膳/咖啡 2. 提供員工制服 3. 員工淋浴空間 4. 視職務需要配發公務手機 5. 視排班需求提供津貼補助 6. 每月慶生會活動 7. 同仁晚會同歡活動 8. 年度健康檢查補助 9. 女性同仁專用哺集乳室 10. 依法給予員工各類休假 11. 員工於集團酒店之全球性訂房暨餐飲優惠 12. 公司各部門不定期餐飲/住房優惠 13. 正職同仁凡任職滿六個月以上,得申請酒店內部轉調。 任職滿十二至十八個月以上,得申請集團酒店轉調。 *制度方面 1. 依循萬豪集團教育訓練規劃,包含新進同仁訓練、主管/專業技能訓練、線上課程學習。 2. 依循萬豪集團總部職涯發展規劃。 3. 落實萬豪集團內部職缺調任申請。

聯絡方式

聯絡人

HR
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