(Senior) Networking Technical Support Engineer

TXOne Networks provides cybersecurity solutions for ICS and OT environments using the OT zero trust methodology. We collaborate with top manufacturers and infrastructure operators to develop practical defense strategies that eliminate security vulnerabilities in industrial settings. TXOne ensures the availability of industrial systems by mitigating cybersecurity challenges that can disrupt operations. Our solutions empower customers to benefit from networked control systems while maintaining operational resilience, personnel safety, and asset security. TXOne Networks is honored to be named one of the top-10 Hottest IoT startup by CRN in Jul 2024. Job Summary TXOne Networks is looking for an experienced Senior networking technical support engineer. Our Technical Support plays a crucial role in our success. This devoted crew empowers users, guiding them towards success, and transforming potential roadblocks into moments that solidify trust. You will work with engineering, customers, and internal support organizations to support the use case. Key Responsibilities - Champion Customer Support and Success: Provide exceptional support that ensures customer satisfaction and success. - Lead Key Project Management: Leverage your experience to run and manage critical projects efficiently. - Collaborate for Success: Work hand-in-hand with engineering teams and the product team to facilitate customer success. - Voice of the Customer: Gather, prioritize, and communicate customer product requirements effectively. Why TXOne Networks? - Shape the Future: Be part of a team that’s at the forefront of Networking Security technology. - Collaborative Environment: Work with dynamic and talented professionals who are passionate about innovation. - Impactful Role: Play a critical role in driving the success of our groundbreaking products. Ready to make your mark in Networking Security? Join TXOne Networks and be a catalyst for the future of connectivity! Equal Opportunities Statement TXOne is committed to promoting equal opportunities and creating a workplace that is free from discrimination based on personal characteristics such as race, gender, age, religion, or any other protected characteristic. We welcome and encourage all qualified candidates to apply, and we are dedicated to providing fair and inclusive hiring processes for all applicants. We will continue to review and improve our policies and practices to ensure that we maintain an ongoing commitment to diversity and inclusion.