Used Car Advisor 中古車銷售顧問 (MJ000255)

Would you like to be part of a team transforming the way people buy a car? Are you business savvy and have the ability to work autonomously in an environment that is fueled by creativity and problem solving?  Tesla is reinventing the trade-in and used car team business, and we are looking for innovators to help us in this endeavor.  The right fit for this role will own maintaining and evolving a business model geared to capture and grow sales in conjunction with other sales leaders, be responsible for the execution of a team of Used Car Advisor.   Responsibilities - Responsible for driving sales metrics (Advisors’ response times to inquiries, gross sales, reducing cancellations, customer experience survey results, etc) - Collaborate with other used car team business leaders to achieve industry leading customer loyalty results - Work cross-functionality with the other organizations within Tesla (retail stores, field delivery, document, trade-in, auto finance teams) to best establish workflows and ensure these workflows are the best available - Participate in testing of new, updated and innovative processes - Partner closely with the delivery team lead for used vehicles to optimize the end-to-end customer journey from order to delivery day - Communicate data-based performance metrics in team meetings and as needed by the business - Resolve customer concerns and escalations as needed