Responsibilities
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems
•通過接聽來電和郵件,提供最高水平的客戶支援,處理技術支援和道路援助相關的查詢
• 教育車主,使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案,超出客戶期望,確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級,並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中
特斯拉擴大徵才中!歡迎對業務工作有興趣的人才成為我們的夥伴!
Why Tesla:
1.創新與挑戰:特斯拉致力於汽車和能源領域的創新,你將有機會參與推動未來科技的發展,挑戰傳統車廠的界限。
2..年輕有活力的團隊:這裡的文化鼓勵創新和團隊合作,使你能在一個支持和啟發你的環境中成長。
3..透明的業績和成長機會:特斯拉提供透明的職涯發展機會,如果你有才能和努力,升遷機會公開且透明!
At Tesla, our "Tesla Advisor", consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.
As a Tesla Advisor I, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.
Responsibilities:
• 迅速、親切地接待步行進來的客人,並以開啟對話和確保他們感受到歡迎為目標。
• 瞭解客人來特斯拉的原因,購買意圖和時間表,從而建立完整的客戶資料檔案。
• 通過回答問題和根據客人的興趣和議程提供定制化的體驗,向客人提供教育和激勵。
• 展示對所有特斯拉產品和服務的精通,以及電動車主的本地激勵措施。
• 通過收集客戶聯繫信息並為展示購買意向或潛力的個人安排試駕,幫助特斯拉維持健康的銷售管道。
• 定期更新CRM系統,以確保管理層獲得準確及時的銷售和交付信息。
• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management
Responsibilities
• Drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
• Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.
• Train and develop a staff to consistently perform to company standards.
• Lead in the planning, implementation, and follow up of store operational tasks and projects including but not limited to outbound events and sales networking activities.
• Control store expenses, including staffing, supplies, and services.
• Adhere to processes regarding merchandise display and physical inventory.
• Experiment with and promote daily workflow efficiency improvements within local team, share proven best practices with peers and management.
• Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company.
• Other Responsibilities: Perform other related duties as assigned, based on the business need
What to Expect
Tesla is seeking a highly motivated and organized E-Commerce operation planner to join our Team.
The E-Commerce Operation planner will be responsible for sales planning, goods order for e-shop website, on-hand inventory analysis and report sell-thru progress of products to improve sales, communicating with US E-commerce team, APAC team, Supply Chain team and work closely with relevant departments in local office.
What You'll Do
• Fully understanding of customers need on products and liaise closely with consumer engagement team.
• Plan E-commerce features that enable customers to have a frictionless, engaging, and localized digital customer experience.
• Report on E-commerce business success criteria results, metrics, test and deployment management activities.
• Monitoring products information and stock in inventory regularly, managing the stock replenishment to each online channel periodically, as well as work with RDC for return and damage goods management.
• Collaborate with cross-functional partners including global/ regional office, CS, IT, Logistics and Marketing teams, to gather, review, and prioritize requirements.
• To assist in Customer service and liaise closely with RDC
• To plan the quarterly operation and promotion events on official online. Strategy for Promotion and discount activities with consumer engagement team.
• Analyze release readiness reviews, milestone reviews, and business go/no-go reviews.
• Maintain and manage effective relationship with all vendors, and partner to identify and apply solutions as needed for site experience improvement and operational optimization.
The Role:
At Tesla, our Tesla Advisor, consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.
As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.
Responsibilities:
• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management
• Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
1. Warranty operation and management 保固作業執行與管理
2. Ensure warranty claim conforms with the standard 確認保固案件申請符合原廠規範
3. Support outlets in warranty operation 協助據點各項保固作業
4. Recall campaign planning and management 召回案件提報與進度統計
5. Regular statistic report submission 定期保固報表製作
6. Support company & team events 支援部門及公司活動
We are seeking a passionate Marketing Specialist in Kaohsiung to drive regional marketing initiatives and execute customer events that strengthen Ferrari’s presence in Southern Taiwan. This role is hands on and collaborative, working closely with internal teams and partners to deliver premium activations in line with Ferrari’s brand standards.
Key Responsibilities
Regional Marketing & Event Support
• Provide operational and logistical support for local test drive events, boutique-scale customer gatherings, and regional driving experiences.
• Participate in pre-event preparation, including supplier briefings, material packing, and transport coordination.
• Ensure all event touchpoints reflect Ferrari’s global brand identity and meet customer experience expectations.
Marketing Operations & Content Support
• Assist in the execution of marketing campaigns to enhance Ferrari’s visibility and engagement in the Southern Taiwan market.
• Coordinate with internal teams, external vendors, and event partners to ensure seamless execution of marketing initiatives.
• Support the marketing team in implementing communication and content strategies tailored for the region.
• Work closely with the sales team to support customer journeys and event-related follow-ups.
• Contribute to CRM initiatives and assist with organizing customer data entry and post-event tracking.
Reporting & Administration
• Support the preparation of event recap reports, regional activity summaries, and internal marketing documentation.
• Track basic KPIs and gather customer feedback from regional events.
• Assist in handling administrative tasks such as purchase requests, quotations, and payment processing related to regional marketing.
At Tesla, our Tesla Advisor, consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.
As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.
Responsibilities:
• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management
• Prepare vehicles and host delivery appointments, including new owner
orientations tailored to the individual customer’s needs and comfort level