Application Expert (中區)

Please apply the job via https://roche.wd3.myworkdayjobs.com/roche-ext/job/Taipei/XMLNAME--Dia--Application-Expert----_202508-121462, thanks. After the installation of Roche Cobas series automated analyzers, which include clinical chemistry and immunochemistry assays, providing operational training to the end-users. 在安裝包括臨床化學和免疫化學測定的羅氏 Cobas 系列自動化分析儀器後，提供給最終使用者的操作培訓。 Provide assign and assistant account remote and on-site application and troubleshooting support for customers promptly. 即時為所屬與需協助客戶提供遠端和現場的產品應用和故障排除支援。 Conduct product operator training for New hires 為新進人員提供儀器操作培訓。 Ensure all assign and assistant accounts troubleshooting calls are managed and solved promptly. 確保所屬與需協助客戶的故障排除來電有所管理並即時解決。 Ensures all assign and assist accounts activities and product issue are promptly and accurately key-in to customer relation management. 確保所屬與需協助客戶所有活動和產品問題能即時且準確地輸入客戶關係管理平台。 Conduct and assists product demo/presentation/evaluation for customers: cobas series 為客戶進行和協助產品演示/簡報/評估:所有機種。 Provide technical service support for customers in analyzing experiment results and summary 提供客戶在分析測試或實驗結果上的技術支援與報告總結。 Conduct big installation evaluation, team work with project applications, complete the planning progress 能有效執行大型裝機案的評估內容，與負責產專密切配合，按時完成規劃進度。